how all the staff were willing to help at all hours of the day and their english was superb!
Friendly staff, great lounge on the 35th with live music.
Friendly staff, excellent service, not to expensive, great loacation
Great location for a great hotel Wifi not complimentary. At a rate of $17/day I think it is too expensive...
The location was great and the breakfast was excellent. No free wi-fi, and the fee to conect to the internet was such a rip off!!
Location is great! Front desk staff always has trouble with reservation. I've stayed here several times and it's always a problem at check-in.
Lo mejor era sin duda la situación del hotel en plena estación de Osaka. El personal muy atento y amable aunque eso es lo habitual en Japón. La relación calidad precio aceptable, dispone de una terminal de ordenador con conexión a internet gratuita. No es un hotel digno de 5 estrellas ni como para aparecer en las guias entre los mejores hoteles de Osaka. La habitación era ridícula en cuanto a tamaño y las paredes estaban sucias.
Bonitas habitaciones, estratégicamente situado, muy conveniente y cerca de todo. Nada
situacion ya atencion del personal, las vistas de la habitacion al dowtown de osaka, espectacular
El hotel es correcto, pero lo que es realmente cómodo es su ubicación en la misma estación de Osaka, ya que coger un taxi en Japon y que sepan a donde quieres ir constituye un ligero problema, ya que los taxistas no suelen hablar inglés
Free bus to station partly compensated for distance. Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.
Property is nice great staff. Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.
Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.
concierge is very good no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.
During a one month visit to the Kansai area this was the best hotel I stayed at among several in both Osaka and Kyoto including two 'luxury' hotels. The ANA Crowne knows about balance of service. The entire staff was professional, well organized and provided the smoothest, most comfortable and truly accommodating environment. Everyone knew what they were doing and worked well as an efficient skilled team. I have only praise for this hotel. I travel in Japan often and I plan to make The ANA Crowne my first and probably only choice in Osaka.
The service from the staff, their politeness, smile and assistance.
Location is perfect. 10 min from Osaka Station.
We had a room with a very nice view, having a lavish breakfast .
the room is clean, the bathroom is correct, the swimming pool and the sana excellent the level of English of the staff !
Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.
Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable. lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.
Este hotel está muy cerca de la estación de Osaka y era de fácil acceso a pie. El personal era muy agradable y nos registramos con mucha rapidez. El hotel no se ha reformado en un tiempo. No era el lugar más limpio que nos alojamos en Japón. Las sábanas estaban sucias y había pelos en el suelo del baño. Olía a tabaco, aunque era una habitación libre de humo.
El hotel tiene una ubicación céntrica cerca de la estación de Osaka. Buena ubicación para usar el transporte público e ir de compras. El desayuno era estupendo y a gusto de los que éramos. Es la segunda vez que me alojo aquí y volvería de nuevo.
Bufé de desayuno excelente, ubicación cerca de la estación Sapporo y zona de tiendas. Las habitaciones eran muy pequeñas. No hay sitio para poner la maleta.
Es mi segunda estancia en este hotel, que está muy cerca de la estación de tren (3 minutos a pie). Un montón de tiendas y restaurantes cerca.
Location and price. Front desk service was less than desired. Also, at ~8:00 p.m., the front desk failed to answer the phone. Maybe if the phone calls would roll over to the Hotel's operator after, it would help, instead of continually ringing with no one picking it up
The security for each floor. Location was excellent for the trains. Not really. Train noise could bother some people.
A great hotel for a family on a budget. The quality is very high. Rooms are comfortable (but Japanese-cozy sized). The two best features was free internet that worked straightaway, and its location next to the Osaka train station. I give it only fair marks for safety and security because the lobby is on the 8th floor and the elevators are not keyed at the ground floor entrance (although there is door staff at the hotel entrance), and the windows actually open up onto little balconies/platforms that wrap around the building. That said, I never did feel uncomfortable about the arrangements.
Clean, convenient, comfortable. Staff were delightful. Easy walk to train station. Room was small but not cramped.
Ive stayed at the Ginza location and thought Id give this one a try. They are pretty much identical- clean modern excellent location and courteous staff #40then again it is Japan#41. About 2 min from the subway and 4 from the JR station. From Kansai take JR train to Tennoji and then JR Osaka loop to Kyobashi Station. This took me less than an hour. Most of Osaka is about 10 min by subway from here. There is a well stocked convenience store and coffee shop on the ground floor and a few across the street. Across the street are also a shopping/restaurant complex and the Panasonic headquarters complex which has two floors of excellent restaurants #40catering to workers in the area so its good and fairly priced#41 and of course the cool Panasonic showroom. Another eating option is the Daiei department store next to Kyobashi Station. They have tons of prepared food as well as a big grocery store. As for safety of the area I dont remember seeing homeless people anywhere. And even if I did I a...
I planned a last minute trip to Kyoto, Japan. Although, initially I was disappointed that I couldn't stay in Kyoto (the hotels were all filled up), I eneded up being very glad that I stayed at Hotel Monterey, Osaka. The proximity (1/2 block) from the Osaka train station was terrific, and I used this train station as my hub to go to Kyoto, Nara, and Kobe. Also, the trip from the Osaka airport wasn't too bad at all. The thing I liked best about this hotel was how clean it was, and how comfortable the bed was. I don't know if this is common for all hotels in Japan, but I was glad to find these features in Hotel Monterey, Osaka. One thing I didn't like was that the restaurants in the hotel were quite pricey for me, and the hours limited. I also found it very confusing to find the hotel from the train station on the first day I arrived. There is another review that gives specific directions from the train station. I will see if I can find that again and add it onto this post. It's not t...
Fantastic location. You follow the tracks toward the Osaka train station, pass an underground shopping area and you are there in less than 5 min. Everything is well maintained, a reasonably-priced French restaurant is next to the reception (8th floor). Nothing really.