La amabilidad del personal de recepción y el confort de la habitación No
La simpatía del personal y sus ganas de agradar. La calefacción funcionaba mal. Vinieron varias veces hasta las tres o cuatro de la madrugada. A las ocho de la mañana decidimos dejar el hotel por otrro más moderno...Y volver en Carnaval...
Excelente hotel, muy bien ubicado, bellis'imo y comodo.El personal super atento, con muchas atenciones hacia los huespedes.
El hotel es precioso. La habitación era muy ruidosa.
Es un hotel que está en el distrito financiero, muy cerca del French Quarter (se puede ir caminando), con instalaciones antigüas pero en buen estado que le dan toques lujosos a toda la decoración del Hotel (espejos, terciopelos, brocados, mampostería y maderas por todos lados). El personal siempre fue muy amable y el desayuno es amplio y muy completo. Aunque el precio incluye el desayuno, en general, los precios de los alimentos, el room service y el mini bar son algo elevados. Por lo demás, todo fue de mi agrado.
Estábamos justo en el medio de todo. Todo lo que había que hacer era salir del hotel y allí estábamos. Las habitaciones eran impresionantes. Mucho más de lo que esperaba. El personal era fantástico. Sin duda están al principio de nuestra lista cuando volvamos. Nada
Nada Primero que nada su reservacion nunca aparecio en el sistema del hotel, no pude encontrar una habitacion doble como lo habia solicitado me tuve que conformar con lo que el hotel nos ofrecio ya que no habia mas opciones, en lo personal recomiendo ni el hotel ni booking.com.saludos,
Mi amigo y yo nos alojamos aquí para una conferencia (en un hotel cercano). Era un hotel precioso muy chic y elegante. Que estaba bien situado para ir andando hasta el Barrio Francés y otros muchos puntos de interés. El personal era muy amable, hospitalario y servicial, especialmente Michael. Sin duda nos alojaremos allí de nuevo. No salía agua fría del grifo en nuestra habitación.
El personal era muy servicial
Ubicación y aceso a internet gratis Servicio de front desk deficiente (olvidaron el wake up morning, se equivocaron de día en la reserva del airport shuttle) baño sucio, agua de la ducha fria, habitación con luz exterior del pasillo y muy ruidosa, desayuno muy pobre
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Not as expected for a JW
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
Clean, modern amenities. Comfortable beds. Lots of young adults stayed during the weekend and they were up and loud at all hours if the night. Hanging out in the hallways and keeping us up.
staff was great, decor was very nice, great bed and linens... the shower/tub combo wasn't bad, but it would be really nice if it were an upgraded glass door shower. not a complaint... but that's something i do look for in a hotel where i pay this much. thanks!
We stay here everytime we come to New Orleans. We love the location and the service has yet to disappoint. We would definitely recommend this hotel to friends.
Lovely hotel, very pretty. Restaurant is great as well. Nothing
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.
La atención del personal sobre todo de recepción No hay restaurant para desayunar
Las habitaciones eran pequeñas pero bien hechas y limpias. El personal era muy agradable, atento y servicial. Perfecta ubicación para visitar el Barrio Francés o para coger el tranvía hasta el Garden District. Estoy deseando volver a alojarme allí de nuevo.
The staff was absolutely amazing. The location wasn't bad. Nothing special, but not bad. The rooms were TINY. The furniture in the rooms were pretty chewed up. There really weren't any extra amenities. It's expensive for what you get. For about $10 more, you can get a bigger room at a hotel that is closer to the French Quarter. Yeah, the staff was great, but I don't pay extra for helpful staff.
Love the architecture.
Location, it was central Room was small and outdated Facilities non existent Restaurant was meh
Location, Value, Staff. We walked to the Riverwalk Outlets, Dragos, Harrahs Casino, Aquarium. We got a cab ride to the French Quarter and Bourbon St. The hotel was very clean and the suite was very spacious with 2 TV's. I loved the rich history of the building. It was originally a bank and still has the vault, teller service windows, etc on the lobby. VERY noisy. I could hear a lot of hallway noise. Also, it may have just been the night we stayed (Thursday) but at 4:30 AM the city came down Poydras to empty the dumpsters (very loud) and it woke the toddler (sigh). That can possibly be chalked up to wrong place, wrong time but just be aware if you're staying on a Thursday night. Parking was too expensive but to be fair that's ALL hotels in the area. The hotel was once a bank so there are very few (if any) extras...no roomservice, no spa, etc.
We just expected a little better than what we got. Expected the sweet to be a little sweeter
The bed was extremely uncomfortable.
I booked this hotel in April 2014 for my trip in November 2014... i confirmed two days before my trip and everything was all set. We arrived and the lady behind the desk said there was a letter that was left for her that stated we needed to be sent to another hotel. No reason given and she wouldn't let us see the letter...ok... so we went to the other hotel which was conveniently located right in the middle of the French quarters... upon arrival we were told that they had no offiliation with the whitney nor do they know why we were sent there...after telling us we had to pay triple what the Whitney charged I explained that was not far to us...i was willing to pay the same rate as the Whitney but I was certainly not paying triple! One of the managers came out and accommodated us with a free night! Therefore I recommend taking your business to the Bourbon Orleans hotel!
Very helpfull people, very clean, and perfect room All is perfect
Decent location, clean, nice bathrooms. Of the three prepaid rooms our group booked far in advance, only two were available and there was no roll-away bed available for the room in which three people were staying. One couple in our group had to take a taxi across town after about 20-30 minutes of searching for an open room. One person in the room sans roll-away bed had to sleep on the floor. The following day, another room was made available, however, no one from the hotel informed the group in the room without the roll-away that they needed to more their belongings until after everyone was out and about for the day. The hotel called us throughout the day, interrupting our plans. The manager was very rude and didn't seem to understand that the hotel was interfering with plans made months in advance. Eventually, we were bothered so constantly that some members of the group returned to resolve the situation in person. Overall a very bad experience. I have traveled quite a bit, and my experience at this hotel is the worst that comes to mind.
Clean and comfortable room that was a great value for the money.
The architecture, design, choice of furnishings and keeping the existing bank for a backdrop is a nice touch. The room (610) was quite nice and comfortable. The staff were all very professional but Jo Ann in the bar was wonderful. The only improvement possible would be the in-hotel restaurant. To be quite frank, the quality was not so good and the portions small when compared to every other place we dined in and around the French Quarter of equal or lesser price. Your meal pricing (we first tried breakfast and then stopped-) was also at the top of the cost range we experienced in and outside the French Quarter. Had the quality and quantity been better we would have happily spent more time in your restaurant. In our opinion, correct this and you'll have the perfect hotel.
Tranquilo Frío, la calefacción no funcionaba, después tuvimos que cambiar de habitaciones porque hubo que cambiar el cerrojo de la puerta, el desayuno era sin cocer, el restaurante fue muy decepcionante
El trato del equipo de desayunos y la jefa de recepcion , fue excelente y profesional, gracias No,
El personal es muy amable. La limpieza de las habitaciones no es muy buena
Cerca del casino, de Bourbon Street y de restaurantes. El aire acondicionado no funcionaba. Tuvimos que llamar varias veces para que vinieran a arreglarlo. Después funcionó aunque no por mucho tiempo. Tuvimos que llamar de nuevo. Nunca lo arreglaron.
Limpio Precio absurdo de aparcamiento por noche, más de $40 dólares
Ubicación y calidad/precio
Que es un hotel mut céntrico pero también muy tranquilo y confortable Los complementos que al final se añaden a la factura, por uso de internet (aunque no lo hayas usado) i por sobrecarga de energía.
This guest did not leave comments about this hotel.
We liked the look and feel of the hotel. It was very nice and the staff was helpful and pleasant to be around. We were okay with the fact that our room had a view of a wall and offered very little natural light. It is what it is. I was a little uneasy about the stained linens. While I thought they were most likely clean, it makes me uncomfortable.
Staff was very helpful and friendly!
Proximity to Bourbon street and general area of French Quarter :)
Location Location Location charming older building, very well appointed Parking was $40 a night. the layout was quite awkward, and we shared a balcony with the neighbors. And the room had awkward stains on the shower curtain... very awkward stains.
This guest did not leave comments about this hotel.
Classic New Orleans style within walking distance of Bourbon Street and other services. Not a snobby hotel at all. Everyone was genuinely nice and so helpful! Nothing
Location, staff, and restaurant
Great location I was very displeased by the service in the restaurant (The Bistreaux) My husband and I went for a very nice meal on our last night and ordered appetizers. We hadn't even ordered our meal yet and after 45 minutes our appetizers still had not arrived.
The location The bathroom was not impressive, it was below standard.
The courtyard pool was wonderful. Elevators did not work properly.
simply superb, nice visual, great staff, very comfortable, nearby the points of interest. ...and a great summer deal for the rooms nothing...but the parking was a bit awkward, even with the valet. but not terrible
The helped helped secure my motorcycle in a safe place during my stay. It meant a lot to me!
Ubicado en la mejor zona. Las habitaciones muy espaciosas y muy lindas en su decoración. Los baños impecables, buen desayuno. Silencioso para dormir. Caminando uno accede facilmente a los lugares para ver de la ciudad. En la esquina un mercado abierto las 24 horas. El personal es maleducado, irrespetuoso, no brinda información. El parking aparentemente esta muy lejos y tardan media hora en traer el auto cuando uno lo solicita.
Excelente la ubicación, muy cómo el uso, excelente el servicio de internet wi-fi gratuito en las habitaciones y lobby- Lo recomiendo absolutamente- El domingo no hubo limpieza ni toallas limpias en las habitaciones.
La ubicación es inmejorable, cerca de todo!! Las instalaciones excelentes, muy cómodo. El desayuno muy completo. Sin dudarlo volvería a este hotel. Nada, nuestra estadía fue perfecta.
Ubicación, habitaciones amplias y limpias Desayuno
La calidez de la habitación, el uso gratuito de Internet , la amabilidad del personal de RECEPCIÓN y el agradable ambiente en el desayuno.
Es un hotel de diseño que se encuentra muy bien ubicado, es muy cómodo y limpio. Que no ofrecen desayuno incluído, pero si ofrecen café por la mañana.
la relacion calidad precio es inmejorable. esta limpisimo y es muy confortable.ademas la deocracion de las habitaciones es hace que te sientas muy agusto
It does maintain the Marriott standards The hallways are noisy at night
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Great location. Close to everything in the French Quarter. Friendly and helpful staff
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Sra. Kenia en la recepción hizo que nuestro viaje fuera maravilloso con su servicio y sonrisa. Nos gustaría darle las gracias por su hospitalidad.
Buen precio. La cama era cómoda. La habitación estaba limpia. No hay muchos servicios