Overall a super deal for my money. the staff were outstanding, spoke English, and very helpful in every way. Facilities, food, and service were excellent. Location was great, next to major shopping mall, taxi service always available and walking distance to many things. The hotel arranged taxi travel, tour of the city and offered great advice on things to see and do. I wish the gym had more equipment, but local gyms were only walking distance away.
No pude dormir las dos noches debido al ruido de una discoteca cercana. No volveré a alojarme aquí de nuevo.
Excelente hotel! El personal es amable... Ubicación super! Camas colchones son algo duras.
El desayuno bufé era fabuloso. Localización estupenda.
No había pasta dental en las habitaciones
The deal was great , staff and facilities were excellent No
Great food. Front desk staff spoke English No towels in room. .took 3 calls over 90 minutes to get towels..and each time staff spoke English. ..slow bar service at pool 30 minutes to get a drink ...bring out one guest drink each time ??....Room clean but dated...comfy bed..great linens&toiletries
Very good hotel for the price Very good hotel for the price
the swimming pool area is gorgeous, and you can feel safe and isolated from the hub....the breakfast is. AMAZING...more of a brunch than a breakfast with soup, made to order omelettes and kick butt buffet with rice and beans,
Room cleaning Bed and room space.
Big and well located. Old rooms, smelly fabric, deficient bathroom.
Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back
- Employees are obsessed with getting tips and do not miss out on any opportunity to ask for them. They were even willing to add a tip to which I had not agreed to the room service receipt AFTER I signed it. Very bad style. Thus one star rating.
Helpful staff and good location Fees that could be avoided only if they tell you that those are optional
I thought that I would like the location but that was not the case. Very poor service from the reception staff and the Internet connection was terrible.
Lobby was pretty and grand Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee
Location was decent. Hotel was in good shape as far as cleanliness. The breakfast was pretty dang good relative to most hotel breakfast buffets. Receptionist luisa spoke really good English. They gave me late checkout till 3pm! The hotel was a good deal for what I paid. My room was not soundproofed at all. Every voice in the hall, phone ringing in other rooms, doors opening and closing, etc, might as well have been happening in my room with me. They did not have the rooms ready when we arrived despite our having arrived at close to 3pm. One of the rooms was not ready till almost 5pm. The Internet disconnects automatically if your device goes to sleep. A minor annoyance but after the 100th time entering the username/password it got to be pretty aggravating.
Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!
The Charlee is a new, high style location is a fun, nightlife location in Medellin. The hotel rooms are smaller, but with a large bathroom and decks overlooking the park. The room is very comfortable, however, the location is quite noisy as it is at the center of a high energy night life area with music playing until 3 am. There is also a great bar on the roof of the hotel with amazing views of the city. The staff was very helpful, many spoke some level of English. They were young, and somewhat inexperienced, but were very welcoming and eager to meet your needs. This is a great hotel if you wish to partake of available bars/restaurants/clubs in the area (one right after the other), but don't expect to get any rest prior to 3 am.
Is in an excellent location. Very safe area. Walking distance to the prime nightlife area. Rooms and rooftop bar are great. Included breakfast is of decent quality.
es un hotel ideal para vida nocturna ,esta al lado de zona de discotecas,restaurantes,etc,buen servicio, comodas camas, silencioso de dia muy ruidoso de noche, por proximidad a zona de diversion
Me encantó el hotel y voy a recomendarlo mucho. Me encanta la parte de art que tiene.
el design las ventanas al passillo interior
Hotel de diseño arquitectonico interesante, cerca al Parque LLeras, buen servicio aunque con carta limitada en comida y bebidas. Carta limitada de bebidas y comida.
Su ubicación en zona de interés. Su diseño moderno y amplitud de habitaciones. Su precio.
It is located very close to two different malls and a open 24 hours market for food and other Supplys and just a short walk away. The breakfast in the morning is good but they serve the same thing every day and there is not much of a variety but it's free so I still enjoyed it. There is a spa located in the building that my fiancé and I had a great couples massage but the place was a littel hard to find. There are no signs directing you to the spa and you have to take two different elevators to get to the right floor and side of the building so it was rather hard to find. The sink was cracked in are room but thankfully did not seem to leak. The shower hot water heater only provided about five minutes of hot water before the water went cold. So no nice long relaxing hot showers for us. The a/c in the room made there room decently cold but if you like it very cold it's not going to happen. The TV would reset every time you shut it off so you had to chand it to the right input and redo the settings every time you turned it back on. Took a few calls to the repai man befor we learned to do it are selves. There was a option on the TV thought to change the language to English so that was great. The.gym was not very good they had three tread mills but only two worked, one elliptical that did not work and a bike that worked ok but the settings and heart rate reader did not work. They had two jacuzzis that were not filled with water you had to call and reserve then an hour in advance. They also had a steam room that worked on a timer and a sauna that worked the same. You had to turn the timer and set the temperature out side before going it but they heated up rather fast so they worked decently for me. The bed was very hard and the towels were very hard and rough not light and soft like your used to at a nice hotel. Final thoughts, the hotel was nice but was not what we were expecting from a four star hotel. The experience was more of a three star at best. But the location and price was very nice. So I guess you get what you pay for.
The staff was very friendly and helpful. The concierge was especially helpful. She booked tours for us and made sure we were satisfied. Great follow-up!
The value is amazing!
Antes se podían recibir visitas registrándose en recepción, ahora me indicaron que no se puede o si suben hay un cargo de 93,000 pesos Colombianos ($32.00) o sea con esa cantidad casi paga otra noche. No creo que regrese al ese hotel y una pena pero ya busque otras alternativas donde si puedo recibir visitas sin costo
Location. The hotel is literally in walking distance from fine dining, shopping, banking and a movie theatre. The staff were very friendly and helpful. The onsite restaurant was very good with a full menu 24 hour room service. The included breakfast was also excellent. The bed was very firm and uncomfortable. The WiFi wasn't reliable in the room. I had to go to the lobby for a decent connection. The hotel is older but is well maintained.
Es un buen hotel, bien ubicado y con buena relación calidad precio La unica observación es que reserve una habitación para dos personas con cama matrimonial, pero la que nos asignaron tenia dos camas que aunque comodas no es lo mismo que una matrimonial y no fue posible cambiar la habitación por que no habia disponibilidad , pero para una sola noche esto no fue un gran problema.
It was located right next to a pet store or an animal adoption place and at times the dogs barked all night which could be heard in the rooms.
Good location, really nice hotel for your money Stuff don't really speak English
the staff is very helpful and willing to assist wifi is very good... dining is very good located across the street from a shopping center
Location. Very nice and clean. Great breakfast. Walls are paper thin.
Su ubicación y limpieza . Unas lechugas que comi en el almuerzo ! me hicieron mucho . recomiendo mucho cuidado con esto.
La sobria decoracion desde que se entra al hotel. No tengo aspectos negativos que comentar.
Es un hotel nuevo, con muy buenas instalaciones y excelente relación calidad precio. Los servicios complementarios (desatuno, spa, internet, business center) están incluidos en la tarifa.
Ubicación instalaciones comodidad
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.
We stayed one night at the end of a week in Medellin before heading to the airport the next morning. The pool was exceptional and the food was terrific! It was our 30th anniversary and the waiter gave us a special appetizer and desert to really make it special. We will be back!
We had three days of no air conditioning where we battled the personnel as they insisted there was nothing wrong. Finally the entire hotel was without air conditioning. I was supposed to have breakfast included in my package..but yet they somehow took this out and charged me $20 American dollars per each within 9 days. They refused to take it off although I had documentation to prove it. The personnel at check-out were rude and unwilling to compromise. I will never stay there again. Totally over priced for nothing. What a waste!!!!!
Beautiful facilities and wonderful service made our stay very pleasant. Between the airport and downtown, so the location is convient. Also, in my opinion, the scenery on this side of Medellin is the prettiest, so the location makes it easy to take scenic trips.
The decor. That's it. The hidden fees they did not describe. The room was $130,000.00 pesos. To have a guest VISIT (not stay) they want to charge $187,000.00 pesos. To smoke in the room $200,000.00 pesos. To use the sauna which is plastered ALL over the website: an additional $130,000.00. So needless to say: their hidden charges exceed the cost of the room. Not to mention the staff was rude and cold. I didn't even stay, I left due to my dissatisfaction.
The staff here is amazing and very helpful. Omar , William, Sebastian, the two gentleman that work the front desk, the entire staff at the restaurant, everyone was just so nice to me. I speak little to no Spanish and everyone helped me so much. The hotel has a great complementary breakfast and beautiful views. I really enjoyed my time here. It's located around several great restaurants and a cute little park, perfect for foodies, and then walk it off around the park. I would stay here again! The water pressure was a little low, the "jacuzzi" on the roof... Is more like a bath tub that you have to fill up your self. Which for sanitary reasons isn't that bad...... But it takes 40 mins to fill it up, and the water doesn't get hot :( They do charge you for a guest and some hidden fees. I stayed 16 days had a guest for one day, got a massage, and charged 3 meals to my room and insurance per night, I had extra fees of about $150.00
Clean rooms, friendly staff No cons
Location to restaurants is good but not close to the business centers. Check in staff was a nightmare. They could not find my online reservation despite me showing them the confirmation on my phone and made me wait a half hour at the desk while they called their boss to see what to do. It was late and I was tired after an all night flight. The proper thing would have been to give me a key and figure it out later on their own.
Can't say enough about my stay, we were visiting for a friend's wedding and the staff went above and beyond in just about every way possible to assist with transport for multiple friends, check ins for the same, and to address little issues that arose, as would happen with any stay. We felt taken care of the whole while, which allowed us to focus on the reason for the trip in the first place.
Food great! Room very clean Great wifi