Hostales en Lucca

hotel sencillo pero muy práctico y cómodo.Habitaciones buen equipadas.

Air conditioners were working good. Dirty and smelly room, no hot water, broken shower, broken fridge, plastic glasses for expensive coctails in restaurant …

Great location, right on the beach

Location is convenient Some thoughts about the owners: Oh the owners... they are really tired by all the tourists and probably they are in the wrong business... They rent something like 5 to 7 rooms at their own home and at the same time they don't want to bothered! Thats about 10 people a day that they have to avoid...They expect you to arrive between 15.00 and 19.00 otherwise they keep your money and you stay out of their property (check some of the previous reviews)! I made the reservation based on the location and the good average rating of something like 8.5. At that time I was thinking that it was a real hotel ... At arrival we found nothing but a closed door and a ringer that nobody answered... So I checked my confirmation mail just to be sure that we were at the right place and that was when I came across a strange email... Dear Guest: I would like to remind you that the check in is available from 3.00 PM to 7.00 PM. After 7.00 PM , you will not be accepted . BR The Owner Wow!!! I did not know what was more appropriate to laugh at this impossible message or to cry. Anyway I realized that time was exactly 15.05 when a young man came (probably an employee) called the owner named Patricia who was the whole time INSIDE the building but just didn't mind opening the door or answering our calls!!! The young man asked Patricia which is our room and she gave him instructions. So that was pretty much the only interaction we had with the hotel staff. We quickly left our luggage and headed for the city. Next morning we made what would soon be proven to be a very bad decision... we decided to prolong our stay in Pisa and head to the nearby villages. As you probably guess we were alone at the hotel and nobody answered our calls so I payed for our second night through the booking site, received the confirmation and left a written message at our door explaining that we payed for a second night (time was 10am). At 16.33 I received an sms from Patricia the owner: I'm sorry but your Bill isn't pay. You luggage is in the living. Ciao ciao Tried multiple times to call her back but she never answered so I forwarded her the confirmation letter just to verify that everything was payed and informed her that we would be back by 10pm. We were back in town by 9pm. At the hotel we met Patricias spouse who told us that they re-arranged our things in another room in the first floor but quickly after we had to confront Patricia that acted like crazy!!! Saying impossible things like that she had not eaten dinner because of us an all the time she were referring to us in Italian language saying very inappropriate things and she wanted us out!!! So Patricias spouse re arranged again our things in yet another room in the second floor without any windows with the bathroom outside and so small that we could hardly stand. Guess this was something like a punishment for being late... Because of text size limitations I'll make it short Patricia refused tho give me back some personal items of me like mine travel kettle... We called Police to help us out but that didn't work either... Patricia refused to meet them All ended with Patricias spouse (who identified himself as a policeman) threading my spouse to be careful because "the dog didn't like her" and HITTING and PUSHING my spouse out of the front door!!! We spent a whole day in the local police station and hospital... to be continued.........