La novedad de hospedarse en un crucero La relación calidad-precio, el personal, el tamaño de la habitación, el aparcamiento, la falta de servicios a bordo, el proceso de registro.
No había agua caliente en la ducha. Informé al personal de que estaba enfermo y que necesitaba la habitación inmediatamente; y no pareció importarles mucho.
El Queen Mary es un hotel increíble: histórico, hermoso y una gran ubicación. Tenemos ganas de volver.
El ambiente, su historia La pared del cuarto de baño se estaba cayendo. Parece que falta mantenimiento en las habitaciones.
la habitacion nos perecio comoda y agradable, el trato y atencion del personal en recepcion fue exelente. gracias solo el area del almuerzo se nos hizo muy chica....
Habitaciones comodas, Buen desayuno y buena predisposicion del personal para atender las necesidades del pasajero. Muy recomendable.
Huele mal, como a sucio
La zona para el desayuno es pequeña e incómoda para el tamaño del hotel
La ubicacion es pobre, no centrico.
el precio y la internet gratis el idioma no hay en español, los baños tazas muy chicas.
la amabilidad de su personal para tratar los huespedes las televisiones son muy antiguas
Good money value - better than expected Cleanliness and nice furniture Lots of lighting in the room Breakfast only starts at 6:30AM Difficulties to excess wifi through multiple devices
The maintenance guy, when we were finally able to get the front desk to have him check out our room, was a fast worker and great to talk to. The bathroom was really nice, aside from the faucet not being screwed on (maintenance guy fixed it), shower gel container they provided was broken, and toilet looked about 20 years old. They gave us a bottle of wine since we were there for our honeymoon. It's really a motel, not a hotel. Room was not artsy, eclectic, or colorful like they advertise- it was brown, beige, and black with only 2 splashes of color in the whole room. Housekeeping sucked- didn't vacuum when there were obvious areas of food crumbs, left the garbage can on the toilet, didn't replace ice bag, didn't notify maintenance of problems with room (he specifically said they're supposed to do that). Internet was practically nonexistent and we were only allowed two devices. No HDMI hookups on the tvs. Front desk wasn't very helpful and didn't notify maintenance the first time we came to them with problems. Curtain was ripped so 6 inches of light poured in the room. People smoked outside our room so the smoke smell got in our room die to the 1 inch gaps around the door. They overpriced every service ($2 to wash laundry, $1.75 to dry laundry, $3 minimum to use their computer and $0.50 for each additional minute, $1-1.50 to print per page, etc.). No hot tub, just the pool, though the pool was nice.
It was value for money and the staff were great! There were not enough facilities in the room
The rooms were very big. Bathroom was great.
Rooms looked modern It was over priced. Def not a 3 star. Bugs in room. Bad area! No tv signal even worse was the Internet signal!!! I would and will not recommend Hotel Current! Place.
The hotel was nice, clean and the location was close to downtown long beach, staff was really friendly and helpful. Our stay was great, beds were really comfortable and our room came with a fridge and microwave. Would comeback to stay for next years Long Beach marathon. Only thing wrong was the walls are a bit thin you could hear door close from other rooms down the building. But other than that's no other problems.
La ubicación, habitación y piscina El personal de recepción era servicial, el servicio de limpieza era muy bueno, el desayuno, el personal, estaba limpio y la comida era fantástica (huevos, cereales, galletas, fruta, jugo y café). Personal amable
Gran ubicación, tiendas cerca. Comfort inn está actualmente en construcción.
And prRoom was nice. But the staff was very helpful
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
Clean. Upscale. Comfortable Cost per night
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
J'aime boucoup le location. J'aime pas de petit roms et parking.
Comfortable room. Nice bathroom. Price was too much.
Everything was great No shuttle service
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
Great Location to the Queen Mary and restaurants. Issues with wifi.
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
The view from the room was great & staff was great!
El personal era amable y atento. La cama era incómoda. No había desayuno continental. No hay nevera.
Estaba cerca del centro de convenciones La comida en el restaurant
Habitaciones comodas, buen servicio Ubicacion, pero tienen servicio de shutel para todas partes gratuito
Nada No me gusto l aseguridad del hotel habia mucha gente tomando y no me dio seguridad, mi habitacion daba a una escuela que a las 7 de la mañana no dejan dormir
Estaba cerca del aeropuerto de Los ANgeles El lavabo estaba muy antiguo y hecho polvo lo que el suelo y los grifos
Nada Limpieza y e instalaciones asi como servicio. El peor days inn que conosco, deja mucho que desear.
I had a roof over my head "Harbor view" was probably 20% of viewable area from room window. Other 80% was a corporate building about 40 feet away from the Courtyard hotel. Construction noise on the floor above mine sounded like a drumset above my room. Parking is $19. Only one room key worked. No room pictures on the website (as of 10/18/2015), so it's a roll of the dice on what you're getting since they are "renovating" rooms. Expensive, even for the basic room. Entire hotel smelled like they had experienced flooding/water damage. Very strong musty aroma.
When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.
The on site restaurant was very good. The wooden floors were not desirable because we could hear footsteps above us. One sliding glass door really didn't let in enough daylight.
Andrea and the rest of the staff were just great. Everyone tried very hard -- Very tight quarters...couldn't brush your teeth w/o hitting your head on the shelf. Tv too high (but very nice way up there), neck ache like hospital bed. No elevator for disabled people like me-you should definitely point this out on your website. Making a fuss after the fact makes the disabled person feel embarrassed. No bathtub.
Excellent - I coulde not fault the Hotel - Hope to visit again next year!
The staff were super friendly and helpful. Although the design is modern, it is not practicle: 1. The small size of the sink and the shelf above it makes it very messy and difficult to brush teeth or shave. 2. Using the clothes hangers impedes the view of the TV! Finaly, the carpet was not clean. Within an hour of changing to new socks, the bottoms were black.
The rooms are really clean, cosy. Hotel staff's really welcoming and helpful. The price is maybe be expensive.
The staff. Parking lot for $10 next door. Really hated the smell of the hotel just walking through the door!! It was like child Poop!! Really...all over the place, for the 2 days we've spent there...I Don't know if there was any problem or what!It was really discouraging to go to the hotel...Rooms and beds are much smaller than they appear to be on the website!The bed is too soft, u wake up in the middle of the night with back pain...Very noisy door slamming with every entry, could even hear the snoring next door! The bathroom is so badly ! Too big area for the size of the room. Yet the shower is so claustrophobic! But what I really hated about the hotel was the smell...I Am really sorry but I would recommend this hotel.
The very friendly welcome. The location near animated street. The easy parking. Wi-fi service. The breakfast (very limited choice in a tiny room). The washbasin in the bathroom, much too small.
Central to downtown long beach and the convention center. This staff here were all so nice and helpful. Orlando and Tracy (I think that's her name, smaller woman with a cute accent) were especially helpful while checking in. Rooms are cozy and AC was cold! They have a cute little lounge area where they offer wine certain hours of the day! I drank an entire bottle my first night. Great experience, my boyfriend and I will most definitely be staying here next time we come for a convention. Shower heads are a little intense. maybe too high?
the staff at the Varden is absolutely incredible. The owner is almost always present, and the staff clearly follows his approach to making guests feel welcome - friendly, full service, helpful. They generally work hard to exceed every expectations. Whether offering a bottle of water, asking how things are going, or helping with printing boarding passes and finding a good restaurant, they make you feel welcome, and ensure that your trip goes smoothly - great service, great renovation of an old hotel, unique property, and close to everything you need (wonderful and diverse cuisine, convention center, big box stores, if needed, etc.) There is nothing to not like!!!
Clean. Excellent staff. Would be good location if taking cruise the next day. Very small room and bed. Noisy door slaming with every entry went on all night long. Downtown location had traffic, sirens, light rail noises all night. Lacks double pane windows to keep out noise.
The best service ever from wonderful staff who really make me feel like a guest instead of a paying customer. That combined with a perfect location for Long Beach make the Varden a great choice. The rooms were a bit small and the window looked onto a brick wall.
I have never had better service from any hotel even as a Platinum or Diamond Member of the big chains. The staff made my stay at the Varden nothing less than a pleasure.
It is a restored historic building - remodeled in a clean, hip, Euro style.The staff was friendly and professional. Included an evening wine tasting and continental breakfast. The location is still rough. Some homeless and undesirables hang around the street. As rehab continues, the problem will improve.
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
Room cleanliness Wide beds Broken coffee machine. 11 am checkout
The Chinese restaurant, good value excellent meals. Parking space
My room was very clean and comfortable. The staff was very helpful and friendly. The location was central. There wasn't an elevator. The outside walkways were dirty and the trash cans were always full of trash. The parking lot is difficult to drive through because of the numerous gulleys across the lot.
On Pacific Coast Hwy in Long Beach
I stayed there on 9/10 in room 129A. Ever since my stay I've been itching. When I told the hotel about my stay and seeing bugs on the bed in the AM; they denied the problem. Any help with getting rid of the itches and legal actions? Thx!
Ubicación era genial, mi habitación era genial. El aparcamiento estaba abarrotado, pero pude aparcar en la estación de gasolina al lado.
Era una buena oferta, lo suficientemente cerca del centro de convenciones, la habitación era grande y bonita.
Solo elizabeth me atendio excelente, el otro personal te atiende muy a la fuerza El personal que atiende en el mostrador con excepcion de elizabeth
todo correcto es bastante justito pero esta bien para un par de dias
la atención del personal de recepción, el estado de las habitaciones.
Proximidad a la playa, zona segura y bien comunicado. La moqueta deben cambiarla. Sucia.
Situación y trato personal Durante mi estancia estaban remodelando las habitaciones
La habitación era limpia y los empleados eran amables y serviciales. Está cerca de muchos lugares agradables. El aparcamiento era un problema al principio, pero nos dejaron aparcar en la estación de gasolina, así que compensa.
Estaba en una zona tranquila y no tuvimos ningún problema a la hora de aparcar el coche en el hotel. No es algo de ese hótel sólo, es más bien una cuestión de los hoteles en U.S.A por lo que he podido comprobar: es el desañuno, eso de tener que coger las cosas para ir a desañunar a la habitación es una cuestión a la que los Españoles no estamos acostumbrados. Nosotras pensábamos que el desañuno se hacía tranquilamente sentada en una mesa de un comedor pero, como ya he dicho, creo que es más bien una diferencia de costumbres.
La cercania con el centro de convenciones Si me cobradon de mas un dia de alojamiento sin saber porque, me cobraron doble un dia yo cancele en efectivo y adicional mente me hicieron efectivo un holding que habian efectuado con mi targeta de credito al momento de registrarme, y solo me pude dar cuenta de esto al regresar a mi pais y ver estado de cuenta en la targeta, tengo soportes escritos sobre mi queja.
Es barato. Long beach no tiene mucho atractivo. La habitacion olia mal, estaba sucia, era antigua. El ascensor viejo y lento. El hotel feo e incomodo.
Es un lugar muy tranquilo y agradable. El desayuno es muy, muy pobre y la falta de conexión a internet
Cigarette butts all over stairs -and next to doors. Dead cockroaches on landing of stairs. Yuck. Breakfast buffet very mediocre. Cold eggs and sausage. Area needed cleaning. Coffee not good
The location was easily accessible to the freeway and downtown areas. Quiet stay and comfortable amenities. Would recommend to anyone in the area.
The staff were very friendly. The rooms were very nice including Kitchen. I liked that they had a free happy hour/buffet on some nights and a food truck on others. It was great.
Rooms are generous measured, kitchen with some utensils available. Hotel is close to Queen Mary, free shuttle bus to the beach. The jacuzzi was in my opinion a liite bit to dirty, the furnishing partially battered. Breakfast was nothing extraordinary.