great building and the silence in the hotel. No informative material about the hotel and available services and facilities provided to the guest. No coffe maker in the rooms.
easy to find and comfortable room for this price, the room needed an update - we arrived to be told that the hotel was full and they did not have our reservation from booking.com - took about 15-20 minutes to resolve this. Not a great start but they did resolve it...as above, the room has seen better days...we expected better for 5 stars.
Spacious, clean and luxury rooms. Far from city and its address difficult to find. Its food quality is quiet poor for a 5 star hotel! Swimming pools are nice but freezing!!
1. The room was big enough. 2. There was a large variety of food in the buffet served for the breakfast. 3. The staff were quite polite and tried to find answers to all our questions. 1. They charged my credit card without my consent before our arrival, which was kind of surprise. Since I had intended to pay cash I had to ask them to return money back and finally paid cash.
El personal del hotel tuvo un trato exquisito. Dedeman Hotel sí que es un hotel de 5 estrellas. Recomiendo ampliamente darse un homenaje y cenar en el restaurante de la última planta del hotel (Roof Restaurant). No hay una zona habilitada para fumadores en el bar de la última planta del hotel con mesas y sillas.