Las habitaciones son espectaculares, la comodidad de la cama. Está en obras, lo están acabando
Las vistas y el hotel en general. Las villas con piscina, preciosas y muy comfortables. La siempre amabilidad de los camareros. El hotel todavia está por terminar. Para ir al spa o gimnasio hay que ir al hotel de al lado. Me parece mal que en un 5* te cobren el transporte para ir a Chaweng (q está a 5 min). He estado en otros de 4* de la isla, y era gratis.
Great location, even though right in centre of Chaweng, once in the resort you cannot hear street noise. Staff we're very friendly & helpful and we even got upgraded. Would stay there again!!
Bedrooms are well appointed, spacious and comfortable. I was upgraded from a deluxe bedroom to a superior bedroom, however there was noise during the day due to refurbishment. Not really a complaint as refurbishment was clearly stated on website. Hotel will go from good to excellent when work is completed.
The garden (Square) pool is excellent, along with the location next to the beach. Lots of deck chairs. Could Improve their food quality compared to other hotels within the region.
On the beach location. Serenity of the gardens No
Walking distance to beach, very convenient, spas pubs cafe shopping all within walking distance Service attitude (could have been better)
it was very good , the service and location great we needed to check out one day earlier due to our boy being sick and wanted to get him back to his doctors. we explained to staff and they still required one day payment, even though resort was not full and we had already stayed 6 days...this was not good or accomodating
The location was perfect, you are so close to all the shops, restaurant and bars yet still on the beach front and is as quiet or as loud as you want it to be. The (second) room we were in was lovely with a massive comfy bed. The high-touches this hotel has to offer are some of the best I have ever seen. I emailed the resort to request an upgrade before we went but they didn't respond which I thought was quite bad. The first room we were put in was horrible and right next to all the construction work, to say the least I was very dissapointed, but we were moved to a lovely room the next day over looking the pool. Pay the extra and get a nice room it will make a big difference! Drinks and food are fairly expensive at this resort compared to what else is around, also the bars close at 6pm and 8pm which is a bit silly but there is plenty else around.
Great food, staff, facilities, landscaping, location. Couldn't have been happier here. Room could be a bit bigger, and didn't like only having one key.
Great location and the hotel is very nice The AC wasn't working properly - and it was hot in the room
The ambience made for a relaxing and very pleasant stay, and the staff were extreemly helpful.
La piscina es una pasada. El desayuno no corresponde con la categoria del hotel, si quieres un desayuno más completo lo tienes que pagar y es caro para los precios de Tailandaia. Nos defraudó el desayuno.
Despues de quejarnos de nuestra habitación y el servicio el Manager nos pasó a una villa con piscina privada que fue alucinante!!! Este hotel es genial si te gastas mucho dinero y te alojas en una Private Pool Villa Deluxe con Infinity Pool. Es para el lujo. El resto de habitaciones lo hacen un hotel mediocre al que le falta mantenimiento y que no tiene ningún aliciente extra ya que practicamente no tiene actividades de entretenimiento. El diseño del hotel no es nada cómodo. Nos dieron una habitación en la tercera planta y no había ascensor. No nos avisaron de nada de esto antes de hacer la reserva. El aire acondicionado no funcionaba como debía. El Jacuzzi solo tenía agua fría. El restaurante y la piscina estaban no estaban bien comunicados con las habitaciones, estaban lejos y había que bajar muchas cuestas. La playa no estaba demasiado limpia y no tenía servicio de camareros, así que si querías una bebida tenías que subir las escaleras hasta la piscina. La orientación del hotel es hacia el amanecer, con lo cual tienes que estar despierto a las 5:30 para verlo.El servicio de habitaciones no empezaba hasta las 8 de la mañana, cuando el sol sale a las 6 de la mañana
Nos gusto mucho el diseño, la playa y piscinas. Un lugar muy comodo y adecuado para una escapada en pareja. Tranquilo sin estridencias, sobrio. Lo recomiendo no te equivocas, si queres estar aislado del ruido pero a 5 minutos de el. No lo recomiendo para personas mayores o con impedimentos fisicos ya que por estar en la ladera de un morro, hay que bajar y subir una distancia importante para ir a la playa. Para jovenes o gente en buen estado fisico esta bien, pero gente mayor o con problemas de movilidad pueden pasarla mal.
Dip pool in villa. Very bland architecture and gardens; beach very unattractive.
The resort facilities were good, was nice & relaxing Unprofessional when approaching a guest issue
The politeness of staff was excellent. Just the wirless internet service!!
The staff is helpful. Location is great. Altough you can walk to Chawana Town by the sea side, the neighbourhood is quite silent. Beach is not very convenient for swimming. The staff's English is very limited.
Excellent, friendly hotel staff, generally very good food. Rooms were more than adequate, spacious, well set out, and very clean. Nothing was too much trouble for the staff, even housekeeping asking if you were happy with everything in the room. Nice area at the beach with good pool and sun deck. On arrival many things were explained, about the hotel and surrounding area, it may have been better to produce a booklet so you had a record for future reference. A little pricey in the restaurants- but for Thailand, not for a five star hotel.
The rooms are absolutely breathtaking, the staff are the friendliest staff I have ever encountered and the value for money was out of this world. I don't think I can stay anywhere again and enjoy it as much!
Ubicación, aunque la playa es primpera línea y es muy bonita esta llena de corales muertos y conchas y es poco profunda, por lo que no es adecuada para el baño. Las piscinas y habitación excelentes. Comidas buenas. Precio de los "extras", comidas caras (aunque de buena calidad); el SPA prohibitivo, precios de escándalo. En general, los precios de los extras muy europeos, lejos de la realidad de la ubicación. Y tal vez la playa, no apta para el baño.
No tener ningún restaurante con aire acondicionado
Pool Suite Villa, con tu propia piscina y salon y habitaciones enormes. El primer dia no disponer de tu habitacion hasta antes de las 14.30. (les paso a todos los clientes) .
El Melati es un buen lugar para alojarse, con habitaciones grandes, espaciosas y donde se cuida mucho el detalle. Cuenta con playa privada, servicio de guardería para niños (aunque nosotros no tenemos niños es algo importante), una piscina con vistas al mar y barra dentro del agua. El bufet es muy completo y variado. Tienen un restaurante donde sirven comida internacional, pasta, sandwiches y hamburguesas. Su calidad es buena. La piscina de la habitación es muy pequeña, no recibe apenas el sol y quizás sea un gasto innecesario pues nosotros ni siquiera la utilizamos. El servicio es bueno, no obstante, no cuentan con apenas personal en la playa, algo que debería mejorarse para una más rápida y mejor atención. La playa no es privada como anuncian, si no que la comparten con dos complejos más. Está bastante bien y es muy tranquila. Sí recomendaría el hotel, aunque el precio de las habitaciones es bastante elevado. Considerar siempre en el precio los impuestos.
The service was outstanding.
The service and hospitality were warming and immaculate. Hotel restaurant outlets were relatively cheap compared to other 5* hotels plus they provide delicious daily fruits and snacks for every room. Rooms are very comfortable, and I esp loved the balcony bathtub. Absolutely would return again!!
The nicest place on the island. The place is over the top. I was a little concerned when we pulled up in the taxi, but I was absolutely amazed when we went to the room. The place has an amazing view of the island with infinity pool. The best thing i liked about the place was the AC worked great. There was actuality two mini split units inside that cooled the place in no time flat. The price is great. I just wish that i could have stayed longer. -It is not walking distance to the beach or any stores. They however have a van that brings you to the beach or fisherman's village for free. -one guest was playing Middle Eastern hip hop really load at the pool for hours. Everyone at the pool was annoyed by this. I was hoping that the hotel would tell them to turn down or off. I suppose that the Thai culture is just to nice and let it slide. I did enjoy my stay. the pros out-way the cons by a long shot, and i would recommend this place to anyone.
Very impressive looking. Very nice infinity pool. Beach is not so nice, ( nothing like Chaweng beach..) we stayed at infinity pool the whole time. Expensive drinks and food.
athmosphere of a spa-hotel (tropical garden all around the place with the aroma of frangipani and other tropical flowers, your room will look like a spa actually), decent beach (sometimes there is some silt on the surface of water), well enough chairs and towels both on the beach and at the pool, rich breakfast with both european and thai food expensive restaurant and bar (that's the only disadvantage!)
The tropical garden was excellent. The design and spa of the hotel was wonderful, just the prices a bit too high for Thailand. Staff was very kind. The area where it is situated is very urban and populated. I thought it would be in a more natural area, but after driving around the Koh Samui island we realized that all the island is like this, no desert beaches, so in fact this was also OK.
The relaxed atmosphere in the hotel and the excellent location on the beach and clost to the Bophut village. The Thai foor we ate at the hotel wasn't the best we ate in Thailand. Not bad but not what you would expect at this kind of hotel.
Nice hotel environment with leisure feelings. Breakfast providing with good selection of food especially all with coverings to get rid of small flying insects.
Good located near city centre and beach front, good services and nice and friendly staff, not to big hotel and therefore more personal The sea was polluted in front of the Hotel, only this part of the beach, other areas more left and right no polution, the Hotel Management need to find out the cause of this polution, should be clear sea water!!
the rooms are clean ,drinks at very good price,beach is very clean and food is good the reception staff unfriendly,unflexable for late check,internet slow,tv cannels are limited and housekeeping not giving enough water and washing soaps
The rooms are state of the art and the staff are efficient and professional The distance from the main attractions
The hotel is very new, very good location, just 10 minutes from the airport by car. Breakfast is very rich, coffee is freshly made, great scenery restaurant, facing the sea. The attitude of hotel staff very good, and very enthusiastic. Chaweng Beach poor quality, very few people swim in the sea.
not much, the room was ok but was more expensive and less nice than all the other places i stayed on this most recent trip to thailand. the service was terrible, the worst i ever had in thailand. staff barely spoke english and seemed perpetually confused, some were actually very rude which i have never experienced in thailand anywhere. very disappointing, a horrible place.
The care an attention of the staff, the privacy of the villas and the luxury of the accommodation (villas). Nothing.
We really enjoyed the luxurious rooms with the large beds and the jacuzzi on the deck outstide where you could relax and look at the lovely palm trees and ocean. The staff were very friendly and the food was lovely. The proximity to the beach was also great as you didn't have to go too far to dip into the water.
The hotel is great - good design, helpful and easy going staff, very clean and spacious rooms, excellent restaurant and great beach. The only backside was the cleanlinessof the sea right in front of the hotel (lots of seaweeds). But that didn't bother too much)
amazing hotel so beautiful staff always friendly and curtious were greeted with flower garlands and a cool drink lovely touch, room best have ever stayed in stunning very spacious and design beautiful cannot fault this hotel, near to chaweng action but away enough to relax in peace nothing it was stunning
Las piscinas, el servicio, el desayuno.
el hotel en si, el desayuno dos restaurantes uno en la playa, el servicio y las piscinas muy, muy limpias. En las piscinas casitas con colcones para tomar el sol en pareja. Tienes chanclas para la playa y bolsa de playa con tus toallas en la habitación. lo malo del hotel su situación, no centrico el agua del mar sucia nada que ver con estas playas y la limpieza de los baños, nunca limpian los azulejos.