Gorgeous hotel with scenic views. Friendly employees , especially the valet staff.
The concierge made our stay very special. She set the tone for our amazing experience. The restaurant was great too!!! No
The mattress and pillows. One of the best nights sleep I have ever got at a hotel. The city view room was not as classy as I imagined for a hotel of that statue.
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Each and every member of the staff was amazing. Friendly, courteous...made us feel right at home. Not a thing! Everything about it met or exceeded all of our expectations!
Location, and cleanliness!! Wonderful pool and hot tub too!! Coffee in the room not good
The room was listed as 900 square feet and was definetely not.
Very nice clean hotel, the staff was very friendly and accomodating. We booked 2 rooms and one of the rooms was about half the size of the other for the same price as the larger room.
It has gated parking next to the hotel. The rooms were clean and it was well kept. The front desk staff were very friendly and helpful. There was no charge for parking. The rooms were smaller than normal.
I liked everything about this hotel. Otherwise, Just the little things described below. I didn't like the fact that my room did not have a the small fridge or microwave a usual hotel would have.
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Easy check in and out. Pool & outdoor area good. Very comfortable bedding. Most staff including front desk and room valets very helpful and friendly. The only surprise was the car valets when we arrived were abrupt and on the verge of rude.
La vista, el personal era muy amable No hay espejo de maquillaje en el baño, espacio adicional de tocador en el baño. Muy bonito, pero caro.
Me gusta cómo todo estaba cerca y me encantó cómo fueron capaces de cambiar mi habitación La larga espera para hablar con alguien en la recepción cada vez.
El servicio era genial. El bar piscina Lina Colodas, de lejos, el mejor de la isla. Ubicación perfecta Lo único que deseaba era mejores horarios para la piscina. Después de la cena en la isla hubiera sido agradable volver al jacuzzi para tomar algunas bebidas.
Lo peor que he dormido.
The location is excellent for night life, restaurants and boutiques. It's very convenient if you're departing or arriving from a cruise. The historic aspect is impressive. We had an inner room facing the courtyard and the noise from the bar area earlier in the evening was a bit distracting. The jazz band was enjoyable, but we were tired and just unwinding from a long day. The low flow toilet was also a drawback.
The room decor and comfort was nice. What followed was distressing...... My purse was stolent in front of the reception desk. I spoke out openly in the lobby stating, " My purse was stolen help!" No one came to help. I went to the reception desk and said the same thing, described the purse to the receptionist at the checkin desk, and she asked me what i wanted her to do. Shocked, I went to the bell desk and repeated that my purse had been stolen asking if they'd seen anything. The woman at that desk didn't get up or so much as ask me a question. A friend and I apprehended the thief who'd stolen my purse and was awaiting her car in vallet. Yes she was a hotel guest. Mr. Davilla from Security arrived, took her license plate and said he'd call the police. He was the only one who stepped in to help us. My children were scared watching this all unfold. Especially my little boy who tried to help me spot the person who took my purse as I didn't get any assistance from Hotel personal for several minutes. We were left to our own defenses.
let just say what's not to like, this place was a blast No microwave was the only thing
We have stayed at All the finer Hotels on Galveston Island. Moody Gardens is by far the Nicest, cleanest and updated Hotel on the island. We were in town meeting with a Real Estate agent and decided to give Moody Gardens a try since we had never stayed there. We were Pleasantly Surprised. This Hotel was Spotless and the staff was more than friendly and seemed Happy to be there. We couldn't stay longer. This Hotel is Not on the beach so that might be a drawback for some. It does however have the waterpark which is the bomb for kids.
Cleanliness atmosphere the hospitality
Air went out the 1st night and didn't have hot water the next morning. Room issues and inflated prices
The room was immaculate, fresh and updated. The lobby, cafe and upstairs lounge were also comfortable and well furnished. The grounds were beautifully manicured. We were able to come and go to the convention center without having to go outside. The tour through the Rain Forest was intriguing. Thank you for the efficient shuttle service. I wish we could have stayed longer. The time it took to check-in was longer than average. The cafe waitress at breakfast was unacceptably slow to attend. Thankfully a bus boy stopped at our table to ask if we'd been helped, then went to get someone to get us menus. Our meals arrived barely warm. We had to ask for water during the meal also. The cafe service did not match the luxury of the rest of our stay.
Qué experiencia tan maravillosa, generalmente en la playa, pero esta vez nos quedamos cerca del puerto. Disfrutamos todos los restaurantes mexicanos, junto con las compras en la tarde en el histórico Strand. Sin duda será una parada tradicional.
Nos encantó todo, el personal, las habitaciones, que estaban muy limpias y cómodas. Fuimos por nuestro 23 aniversario y recordaron lo que mencioné cuando llamé para confirmar nuestra estancia. Nos pasaron a una habitación sin coste extra, fueron muy serviciales en todo.
location The view of a red wall 2 feet away from the only window in the room.
Location was great, staff was friendly. the a/c in the hallways was not working, the small pool was overcrowded, hot and dirty. There were only 2 towels and NO toilet paper left available for us. The A/C unit in the room had food stuffed in the vent.
Bed was comfortable, sheets and blankets were soft and cozy. The room service was pretty good and the food was not too bad. Not a vey good view due to the way the hotel was built. Looked at homeless people for three days sleeping on the other side. Very few rooms with an ocean view were expensive.
The bed was one of the best we have slept in and the pillows were great.
I stayed in I guess it was a bachelor's suite, king bed with the side side view.... It was simply relaxing..
Close proximity to beach, right on Galveston seawall big rooms Lots of noise at front desk spilling over from open bar
Annex facility in much better upkeep. Enjoyed the use of the Exercise Facility. We were generally pleased with the room comfort and cleaner than the remainder of the facility. The overall facility was unimpressive at first impression. Aesthetics were poor. The hallway carpet, at best, can be described as deplorable. Numerous stains resulted in questions of cleanliness and sanity. In addition, the hallway temperature was constantly hot. Suspect this was a requirement to save on utility bills. Won't be visiting again.
Clean hotel, good location and friendly staff Only two junior suits with ocean view and terrace. Reservations were not honored the first night stay but were transferred to the junior suit with ocean view and terrace next day
Pool right across the street from beach Smell in restroom
I loved the comfort of the bed and pillows very plush The hallways and elevators were very warm an stuffy
We liked that the hotel was within walking distance of the pier, the beach and a few restaurants. The staff was mostly friendly and helpful. We had an incident in the middle of the night where someone tried to use a key to get in our room (by mistake) the deadbolt did not work and they got the door open as far as the safety latch. Then, we get a call from the lobby where the woman preceded to tell is that WE were in the wrong room even though we had been there all night. I usually don't complain but having someone come in your room in the middle of the night is unnerving and then on top of that being blamed for said incident is really too much.
Location It was all good.
Desde el momento en que nos registramos esa noche, el personal era bastante cordial y ansioso por hacer que nuestra estancia sea más confortable. Alquilamos su apartamento, que era de lujo una de las noches porque mi pedido inicial para dos noches no había sido reservado. Nos quedamos tan impresionados con las instalaciones que hemos reservado para la víspera del año nuevo y el día siguiente. Cuando tuvimos que cambiar de habitación para pasar la segunda noche, accidentalmente dejé mi ropa colgando en el armario. Cuando fui después a la oficina principal para pedirles permiso para recuperar mi ropa de la antigua habitación, mi ropa estaba en la oficina esperando por mí. No había nada que no me gustó de nuestra estancia.
This hotel was very clean and the staff was so friendly. We had a problem with our cable, and the maintenance man was extremely helpful and friendly. The hotel is so Close to the beach, and has a great pool. recommend this hotel!
On the beach and swim up pool bar I called the front desk to have someone come fix some issues in room and no one ever showed up to our room
Location was great, the view was awesome. Very friendlly employees, loved the Tiki bar on the sea wall. Cost was abit to much to pay. But overall it was a great experience for me and my husband.
The location is great proximity to the beach. There was a big, clean, beautiful pool with a swim up bar. They have happy hour so it's reasonably priced. The hotel has buffet breakfast for @ $12/person. The room was clean, with a balcony with views of the ocean & overlooking the pool. Every room here faces the ocean so there is no bad view. I will go back to this hotel!
I loved the cleanliness of the room. And the location was prime. Walking distance to all the hot spots on the blvd. Can't think of anything I didn't like
Loved our view and loved how convenient the location and price were Nothing I didn't like!
Well, upon reserving, we had intended on staying. We then encountered a family emergency, therefore could no longer stay. We called customer service through Kayak, where we had rented the room. They were more than willing to switch our room to a different date. It was set, until my husband received a call from Kayak, saying that COUNTRY INN AND SUITES would not honor the stay (which was already done). Therefore we lost all of our money. This is by far the worst treatment to customers who were more than willing to change the date and still stay in the hotel. Had we known we could've at least tried to give the room stay to someone we knew perhaps. We will never use Country Inn and Suites.
It was right by the beach so we did not have to pay to park we could just walk over. It was also very close to pleasure peer No room to park, I had to park on the road a little ways away.
Great customer service will stay there again very clean Security deposit
Location was the only good thing Had to wait until exactly 3pm to check in when we arrived at 250 only to find moldy fruit and other items left in room from previous visitors, beds looked like the sheets weren't changed in weeks, key didnt work for the pool just to name a few things
I booked through Priceline last minute and got my day wrong. I immediately called Priceline to correct the night and they were willing to change the night no problem if the receptionist agreed to do so. I was literally standing in front of the receptionist during her conversation with the Priceline rep and despite there being a ton of availability (off-season at the beach) she would not authorize the change because she is not the manager. So I asked here what she does when a manager approval is needed during the evening and she got so frustrated with me she would not let me pay for the additional night. She basically kicked me out.
Balcony was great. Rooms were spacious and clean. Parking was limited close to hotel. Had to park in a parking lot that was shared with another hotel.
There was nothing good about this hotel. This is not a beach view hotel. I had a better view of the cemetary. When I asked to change to a higher room I was told no. This hotel should be a 1 star. The rooms were very run down.
Very clean hotel in a convenient location...the staff was extremely nice and the breakfast was excellent. It's an older building but well kept and quite popular.
Value and ocean view. The staff was very nice. Nothing was wrong
Convience to local attractions. First time there in Galveston . I love the area overall. The only thing I would say is parking was limited and had to squeeze around other cars in the tiny area. Room was very small for the price. We had to share swimming pool facilities with other hotel next door and not enough towels in the bath room
Away from the night life, nice infinity pool, private beach, nice full-equipped rooms No restaurant on property, pool closed at 10, need bellhop carts are hard to push, front desk inconvenient location
Staff was friendly and the room large and well equity for longer stays Hot tub broken, pool not up to temperature,elevator broken and other one slow as molasses.
Great beach acess faciliti were clean and the staff was super helpful.
Nice location down from the main excitement on the sea wall leads to a nice quiet beach without many people on it good place to relax and get away for a little Small balconies with one room options and lots of sticker burrs between you and beach doors close loudly and can often be heard from inside your room
Very very clean. No complinentary coffee or breakfast bar.
I loved it it was very clean and the pool was amazing
Location and view Room air conditioner was noisy and room was coldest in one corner and warmer in the rest of the room.
Very friendly staff, spacious room, view of gulf, good location away from busier part of sea wall
Choose this hotel because of shuttle, had to take taxi here, couldn't use shuttle at night and waited two hours for shuttle in morning
Very friendly and clean
It was a very comfortable setting. Love the bathroom. Even though the view was not the best the patio was very nice size. The price for 1 night was a little ridiculous. I would stay here again but at a cheaper rate than what I paid.