El trato es amable y cálido. Muy buena disposición del personal El Spa. Cobran por ir al gimnasio y los servicios no son de muy buena calidad
el tamaño de las habitaciones y su ubicacion El personal es muy deficiente y no todos los de la recepción hablan ingles. Además demostraron escasa preocupación por ubicar a los huespedes al momento que empresas de turismo vienen a retirar a pasajeros.
Es un buen hotel y lo recomendaria Estoy contenta de haber pasado unos dias en este hotel
Hotel demasiado grande y ruidoso, la zona de la pisicina insoportable, música muy alta, para la gente grande que quiere descansar, imposible!!!!!!!!, demasiado lejos de la playa. La zona de la pisicna, el spa
its good for families, very close to the beach
Big suites, very nice location, pretty litle heated pool for small ones, The food is satisfactory, would not opt for a full board, every possible restaurant available within 3 minutes walk. Posh shoping area in the lobby area of the hotel, new entertainment complex "king city" jus a walk away. We stayed with 2 kids, so it was a good choice. Other hotels with family suites were full somehow. Out of season - some facilities closed. Some minor maintenance problems like open electricity wires or parking gate cards not fixed for a week. Outrageously expensive wifi for a digitalized country!!!!
The staff was incredibly friendly and extremely warm. The room was beautiful and the facilities were very well maintained. It was perfect for families with small children and we will definitely stay there again! Everything was great!
Loved that it had parking and that it was so close to the promenade. Super comfortable bed as well. Check in took way too long. Did not realize there would be so many kids!
Size of the room
extremely clean and comfortable
Excellent hotel with beautiful garden and swimming-pool. Huge suite with everything available you can think of. We were a family a three and I can only recommend this hotel for families.
The flowers and plants within the grounds were beautifully maintained, and there was plenty of space to find a quiet spot to relax.
Meals, mostly supper, were fairly good The staff, apart from one receptionist, were not polite. The hotel was under renovations, and most of the amenities (fitness, spa) were not available at the hotel. The exchange rate from us Dollars to local curency was worse than the one given by 2 other currency exchange places in Town. Since it's officialy fall, a/c is turned off, and guests are told to open the balcony door if hot. Posted hours of operation for the kids play area were not observed.
Pool area, food, rooms, free parking Surly staff, charge for internet, high cost of single occupancy room
food was excellent i had a problem regarding the billing with this hotel. I did the booking through you at one price, and when I came to check out they wouldn't accept the agreed price. I am awaiting my credit card bill to see what they actually charge me. Obvioulsy if there is a difference I will get in touch with you again. I am very upset about this as It delayed my departure while I tried to resolve the matter, eventually I just left as I was already late.
I liked the hotel's facilities, location to the beach and the local attractions.
The setting and location is very central. The breakfast is better than average, but on par for a hotel of this stature. The service in the hotel does not compare to other hotels in other countries of this price and stature. There were a few members of staff that were very customer centric, but on the whole, the staff do not understand great customer service. I feel that the management of this chain would be the place to start.
Great view of the sea, clean and lots of sitting place in the lobby How does a Europren feel when breakfast starts at 07:45... this is very late in European terms, it would be nice if the staff opened the doors to the dining room on time (5 minutes late, why??)
The room the food the staff That when I got there they didn't have my reservation, booking.com the website that kayak send me to didn't send my reservation to the hotel so we stand and wait a half hour till we got a hold of booking .com and get them to send over the reservation so that was a little embarrassing
Friendly and amenable staff, quality of food and beverages at breakfast , maintenance and service in pool areas. Closure of certain sections due to functions -weddings in the pool area- which, when on a short stay are a nuisance.
Decent value for the money, and the food was good. Ambiance of the hotel is nice too. Close to everything. The weather was terrible, but in no way was that the hotel's fault.
Absoulotly nothing horrible service Absoulotly everything
Good location, nice breakfast, large rooms, clean Unpleasant hotel staff, quite poor maintenance (leaking water, unflushable toilet, stained carpets, etc.etc.)
3 days relaxing the watertemperature of the swimmingpool
Lo mas interesante del hotel es el desayuno, no solo por ser exelente sino porque lo sirven hasta la 12 hs.por eso no es necesario despertarse en especial para desayunar.
Horario del desayuno. Comienza a las 8 am lo que es tarde para los que deben tomar vuelos en la manana. 6:30 o tal vez 7:00 am seria mas apropiado