The friendliness of your staff and the excellent facilities.
Having been a regular visitor over the past years it was disappointing this time around. We stayed at Opal Cove Resort for much less in better comfort and classier surroundings. Thank goodness for the fine dining at the Sandbag Restaurant which made the stop-over worthwhile. Money pinching facilities in room and especially poor internal lighting.
Management very off-hand. Facilities tired. Manager's dogs' barking woke us up. Over priced for what we received. Would not recommend.
A delightful surprise to find such a friendly atmosphere. The new owners have done an amazing job in the two months since they arrived. The husband/wife team are giving attention to the small details that make a big difference. Excellent recommendation. When programming your GPS, note the location for this excellent hotel is WEST Ballina.
The bed was comfortable. The bathroom was spacious. The ability to open the bathroom up to combine the space with the main room made an average sized room seem large.
Check in and accommodation
really nice layout in room and spa bath was great. locaction