This is a very nice hotel, the staff is friendly, the rooms are very clean and comfortable. It has a very good restaurant, I highly recommend the breakfast buffet. Nice Business Center and Exercise Room. There is a large modern Shopping Mall right acoss the street, that has a good selection of stores and restuarants.
The location of the hotel. ACCESS TO THE SELF-PARKING: although the hotel charges the guests per day it does not issue an access card valid for the entire day. Every single time that you want to exit the parking, you need to stop by the reception desk to validate the ticket.
We had an awesome time. The hotel was great. The beach was a lot of fun. Nice waves. The staff was good too.
I accidentally left a pair of pearl earrings, silver earring, and a pair of white gold earrings in a small coach bag, after checking out! It's been a week since I checked out, and I happen to call today and indeed, they do have my earrings. The location, but other than that nothing. No free wifi in the rooms only in lobby.
A pleasant, comfortable stay. Staff was very attentive and professional. As an added bonus, you get a charming location on the city's main plaza. This is the place for a sense of tradition and class. Since my overall experience was excellent, I cannot suggest much for improvement. Maybe get luggage racks for the rooms for more flexibility in storing and accessing my bag. Also replace some areas of the carpet in the hallway. These are minor things.
The staff was friendly, the room was clean and the morning buffet was wonderful. Lack of attention to detail for a supposed high end hotel. The bath would not fill with water because of a broken plug. There were no coffee filters, the safe inside the room didn't open. We heard loud music in the middle of the night, after 20 minutes I called room service to deal with the disturbance. After the music turned off my partner and I were treated to the sound of loud sex until 4am in the morning. I reserved a king size bed and the staff showed up into a double bed room. after waiting 2 hours recption we were finally showed into the proper room. I could overlook these small issues if I was staying in a motel 6 but I expect more out of a hotel who claims to be high class.
We liked our beds, the quietness, and especially the breakfast in the a.m. The workers were very friendly even though we do not speak much Spanish. We had to get our card reprogrammed each evening. That would probably be for security. If there were some way to get it programmed the first night for all four nights we stayed it would have been better.
Short walk to anything in a safe neighborhood. Hot tub. Steady water pressure in shower. Generous amenities. Room fridge. In room ironing. Modern decor. Helpful staff. Tons of storage space in room. Better ventilation than most other modern México hotel rooms. They were over fussy with the 'hygiene' aspect, covering the coffee pot and cups in plastic bags every day seemed wasteful and unnecessary. Breakfast was a bit skimpy. And delivered in an a la carte style. A mini buffet would have been nicer.