Riande Granada Urban Hotel

Mejor Servicio de Limpieza

I like the location, the staff, and the design of the hotel in general. Also, it's nice to see the improvements in the biergarten; beer selection and menu. I have stayed at this hotel close to 10 times now. The first visit was the best but since then, I have not been as impressed. Every single time I have checked in, I have been given a different room than I reserved online. My rooms have had varying degrees of dirty. From hairs on my bed and in the bathroom, to wrappers and dirt on the floors. The rooms and hallways just are not cleaned very well at all. On my last stay, the shampoos had been used and not replaced, and I was only given one large towel which had 3 big holes in it. The food at the morning breakfast is not very good either; cold bland eggs, cold meat that does not look very appetizing, and the bread and pastry selections are pretty dry and boring.

For the price it's a decent value. Included breakfast is good Quality of staff is poor. Generally pretty lazy don't want to be bothered by the guests with tasks like checkin in, activating room keys, etc.

The pool and outdoor area is nice. Lots of places to sit and relax. The hot tub was broken. There were never pool towels stocked. The room was dusty.

Not a free shuttle. $20 per person! Breakfast was nice. Free "welcome drink" is just a cheap beer. Shuttle service is very expensive.