The staff was very friendly and always there to try to help.
The rooms where old and the entire property did not live up to the Riu standards.
The food, service, entertainment, and employees were all very good. They are respectful, courteous, responsive, and friendly. They made our stay very welcoming and comfortable.
We had a small ant problem which resulted in them getting into our luggage and clothing.
The staff is amazing. They made sure our trip was fantastic. Resort is very well kept and clean. The food was wonderful, and fun theme's every other day..
If you want to be close to the beach, this would be the only flaw.. I did not mind taking the shuttle to the beach club (which by the way is amazing as well). The shuttle was on time every time, and went to the beach club and shopping area at 5th avenue
The entire layout is pleasant
The internet service is only free at a certain area, does not available at my room.
Este complejo turístico de Playa del Carmen para familias se encuentra cerca de la playa, a menos de 3 kilómetros de Playa principal de Playa del Carmen, Yucatek Divers y Plaza central. Centro comercial Quinta Alegría y Parroquia de Nuestra Señora del Carmen también están a menos de 5 kilómetros.
Basado en 1.796 comentarios
Las políticas pueden variar según el tipo de habitación y proveedor.