Empire Hotel

Disappointing

Location is ideal. That’s about it.

This is my second stay at the empire. I decided to come back because of the location and to give them a second chance, but I won’t be staying there again unless they train their employees to be hoapitable and clean up their rooms. One super annoying issue is they don’t have ice machines on each floor. You have to have housekeeping deliver it. The first time I stayed there, in March 2018, I called down for ice and after about 30 minutes without the delivery I called again. They never brought it. This stay, June 2018, I called for ice and after 45 minutes of waiting I called again. 30 minutes later I called again after no delivery and the front desk guy seemed frustrated and put me on hold. After about another 20 minutes, housekeeping knocked on my door. When I opened it, the delivery man asked me “Didn’t I already deliver ice to you?” First of all, no you didn’t! And second of all, this is your job and if I asked for two buckets of ice, I shouldn’t be getting attitude for it. The rooms are run down and need to be updated. Cleaned up here and there. There were multiple times where I’d call the front desk and the phone would just ring and ring. Sometimes no answer or sometimes someone would pick up after 10+ rings. This is a hotel! In NYC! Get some more staff! Train them on how to treat guests. Follow in the footsteps of the hospitality giants and get it right!

Nada funcionaba, estuve visitando una semana y la piscina y la terraza de la piscina no estuvieron abiertas ni una sola vez, el gimnasio lo cerraban y abrían constantemente tenía que salir afuera, a veces el servicio de limpieza sólo limpiaba la habitación.

Un Cuarto de baño lúgubre y pequeño, Cobraban por la conexión wi-fi era tan pequeño que uno tenía que cerrar la puerta para llegar al papel higiénico y no había superficie en la que poner un kit dopp.

Ubicación

Demasiado viejo y la habitación era demasiado pequeña, no merece la pena

Great design and feel, great location.

Design of the rooms ending on '06 on each floor means there is a small bar fridge sticking out from the wall in the most awkward place. I manged to smack my knee on it twice and get my luggae caught on it both times.

2 of us booked superior double room for 4 nights. The check-in was smooth, and the room was as small as expected but we didn't have any objection because we thought we would be out all day long. 2 hours later, we had happy unexpected change. The heater didn't work at all, so we asked to fix it but turned out they didn't have a part to fix that night ( It was really cold night without heater.) Generously the receptionist, Dan offered deluxe double room, which is much more spacious and have a nice view ! Thanks to him that we had such a relaxing stay. And when we checked-out, the concierge, Melba helped us well for on line check-in. All house keeping staff were greeting with small whenever we passed by. We had great stay overall !

Although the hotel has been stylishly renovated, there are some inconvenient parts, such as noise of AC /heater, shower that has no door that makes bathroom floor wet ( we leaned the skill not to make the floor wet in 2 days...), also we hit our head to the mirror every time we washed our face (some design mistakes). But it's New York, the great location and nice staff counts the most. So it was worth staying there.

The location was good.The restaurant next door had amazing burgers!

The concierge at the front desk was sarcastic and impatient.The first concierge in my experience to be like that .She was consistently unpleasant throughout our stay.The rest of the staff were pleasant. The rooms were nice but a little inconvenient as they were small.The lobby was attractive and very noisy ( I liked the loud music but others might not.)The heat was inconsistent and the blinds didn't work. We were on the second floor and you could hear the roof top nightclub pounding throughout the night.

Su ubicación cercana al Lincoln Center y al centro.

Baños y pieza mal iluminados. Ni aún prendiendo todas las luces se logra tener iluminación. Closet minúsculo. Calefacción excesivamente fuerte, que no permite dormir. El aire acondicionado no sirve, porque es ruidoso. Durante los 10 días de estadía mantuve una ventana abierta. Eso es un despilfarro innecesario.

por estar cerca del teatro

La Ubicación

Las habitaciones son oscuras y pequeñas. El cuarto de baño minúsculo. La piscina indiciaria y triste

No encontraban nuestra reserva cuando llegamos y nos hicieron esperar 45 minutos en el vestíbulo del hotel; creo que en un hotel de esta categoría nos tendrían que haber dado la habitación para que descansáramos y que mientras revisaran su sistema de reservas, que no les funcionaba correctamente. Tampoco nos indicaron como ir a las habitaciones....Te retienen 100 dólares en la tarjeta y tampoco te lo dicen. No hay secador de pelo en el baño....

Su ubicación

La piscina suele estar cerrada por alquiler del espacio