Comentarios recientes
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- Neutrales
- Negativas
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2,0
Ventajas: Uh, the entire location was CLOSED at my confirmed pickup time. I stood there with my luggage and my family with no car.
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8,0
Ventajas: Fast pickup, no long processing at the counter. Waited on immediately and car was ready, not complicated with a lot of questions. The actual drop off was fast, but the first problem occurred within 1 hour of drop off when I received the email itemizing the charges which was wrong.
Desventajas: I was incorrectly charged for refueling two gallons of gas, even though I topped off the tank less than two miles from the rental car drop off location. When I FUELED the vehicle I clicked the pump 3 to 4 times to make sure the tank was topped off, and the fuel gauge read full with 350 miles of available range shown on the vehicles computer. I had to call to get this refuel charge removed. Now I’m worried about the EZ-Pass charges not being charged correctly.
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6,8
Ventajas: Car was ready on time and was pretty clean. Price was good.
Desventajas: The pick-up location said not to worry about preexisting scuffs or scratches on the car because they were so small, but the drop-off location tried to pin those marks on me. Fortunately, I took a video of the car when I picked it up, proving the marks were already there. The drop-off location dropped the issue right away after seeing the video.
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6,4
Desventajas: The car reeked of cigarettes
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8,0
Ventajas: Pick up was really easy, manager was quick and professional, was able to help me out even after working hours (website didn't say they are closing after 5 now). The car was new, clean and comfortable. The drop off was a bit worse. Entrance was hard to find, but partially because of the construction going on. And then, at the drop off, they were not able to locate my trip. However, they didn't hold me for too long, said they will figure it out on themselves and send me email/
Desventajas: Drop off instructions and process. Lower prices. Some kind of different tiers depending on the number of trips you do.
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10,0
Ventajas: The staff in New York was great!
Desventajas: The car didn’t have a full gas tank but they gave us a $30 credit so it worked out okay.
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8,4
Ventajas: Customer service at pickup and drop off.
Desventajas: There was a toll pass in the rental. Also the tire pressure felt to high.
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9,6
Desventajas: Print or Email receipt after returning the car.
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10,0
Ventajas: Everything was great! The staff, the car, everything!
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10,0
Ventajas: Easy pick up and drop off.
Desventajas: I had picked a smaller car, but ended up with something bigger than I originally wanted but was very happy in the end.
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2,0
Desventajas: Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.
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10,0
Ventajas: Great staff & service
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10,0
Ventajas: The staff in New York was great!
Desventajas: The car didn’t have a full gas tank but they gave us a $30 credit so it worked out okay.
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9,6
Desventajas: Print or Email receipt after returning the car.
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10,0
Ventajas: Everything was great! The staff, the car, everything!
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10,0
Ventajas: Easy pick up and drop off.
Desventajas: I had picked a smaller car, but ended up with something bigger than I originally wanted but was very happy in the end.
opinión proveniente de
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10,0
Ventajas: Great staff & service
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8,0
Ventajas: Fast pickup, no long processing at the counter. Waited on immediately and car was ready, not complicated with a lot of questions. The actual drop off was fast, but the first problem occurred within 1 hour of drop off when I received the email itemizing the charges which was wrong.
Desventajas: I was incorrectly charged for refueling two gallons of gas, even though I topped off the tank less than two miles from the rental car drop off location. When I FUELED the vehicle I clicked the pump 3 to 4 times to make sure the tank was topped off, and the fuel gauge read full with 350 miles of available range shown on the vehicles computer. I had to call to get this refuel charge removed. Now I’m worried about the EZ-Pass charges not being charged correctly.
opinión proveniente de
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6,8
Ventajas: Car was ready on time and was pretty clean. Price was good.
Desventajas: The pick-up location said not to worry about preexisting scuffs or scratches on the car because they were so small, but the drop-off location tried to pin those marks on me. Fortunately, I took a video of the car when I picked it up, proving the marks were already there. The drop-off location dropped the issue right away after seeing the video.
opinión proveniente de
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8,0
Ventajas: Pick up was really easy, manager was quick and professional, was able to help me out even after working hours (website didn't say they are closing after 5 now). The car was new, clean and comfortable. The drop off was a bit worse. Entrance was hard to find, but partially because of the construction going on. And then, at the drop off, they were not able to locate my trip. However, they didn't hold me for too long, said they will figure it out on themselves and send me email/
Desventajas: Drop off instructions and process. Lower prices. Some kind of different tiers depending on the number of trips you do.
opinión proveniente de
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8,4
Ventajas: Customer service at pickup and drop off.
Desventajas: There was a toll pass in the rental. Also the tire pressure felt to high.
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2,0
Ventajas: Uh, the entire location was CLOSED at my confirmed pickup time. I stood there with my luggage and my family with no car.
opinión proveniente de
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6,4
Desventajas: The car reeked of cigarettes
opinión proveniente de
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2,0
Desventajas: Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.
opinión proveniente de
