5 min walk to centre 'Stuffy'.resturant and bar staff, all others excellent! Not a family hotel.Lack of resonably priced meals evidenced by the small number of dinners v occupantcy.Suggest eating out for variation.Swimming pool closed for two days and harbour 'view' we paid for, was peeking through large trees from 2nd floor!!
Harj at the Front Desk was a highlight of information & service
Great to be on the waterfront and on the path around the harbour. Parking somewhat pricey, but secure....
Big, comfortable, well equipped room, value for money, pool hours (open late) No hot tub, bathroom a bit dated
Beautifully designed room, well-equipped facilities, and friendly, helpful staff. Would like towel hooks in bathroom
The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
Awesome restaurant Aura in the hotel.
the location is great. room are quiet for resting. I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
Location - ideal as we arrived in Victoria from Seattle by the Victoria Clipper
The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Clean room, not far walking distance from downtown Heater did not work all too well, room couldn't get warm enough.
Super cerca de todo los turistas no
Las habitaciones y cuartos de baño son pequeños y antiguos. Necesitan una remodelación
la amabilidad de todo e personal todo estuvo excelente, ademas al principio pensamos en el preci para eljir el hotel si embargo fue una agradable sorpresa ya que en todos los sentidos elegimos un excelente hotel, con un excelente ambiente familiar y un restaurante con una cocina exceente. felicidades a todo el personal.
La atención del personal, habitación,desayuno, sala fitness,piscina, ubicación y en ganeral todo
El hotel esta nuevo, limpio, bien atendido, con parking, en una zona centrica y cerca de todo. Nada
Very good location, staff very nice. We found the bed hard and uncomfortable
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
Very nice, all staff was friendly and helpful.
The location. I liked everything
el gimnasio y la ubicacion que es viejo, destecnologico y que por fuera, el edificio se ve muy viejo y despintado
Cerca del centro de Victoria En la habitación no había aire acondicionado y se notaba la diferencia entre el pasillo y la habitación
The room was beautifully furnished, and the bathroom luxurious. Food, breakfast and snacks at tea-time, was fantastic. The public rooms and the garden were relaxing. All the staff were friendly and could not have been more helpful.
We were so happy,and enjoyed everything. Specially Hotel designs.
Great breakfast, helpful staff Sink in room not in bathroom) had no space for anything.
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Very nice hotel. Breakfast was good too.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Construction noise next door
The view parking gate unable to code out
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Service, location, value, ambiance, shuttle service
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Ubicación excelente, entorno encantador, habitaciones amplias y cómodas y personal muy amable. Me encantó!
Esta en un lugar privilegiado con unas vistas a la bahia y a Victoria espectaculares Al registrarnos no nos iban a dar habitacion con vistas a la bahia pero les enseñe lo que ponia en mi reserva de Booking y me dieron entonces una habitacion estupenda.
la atencion dispensada por el personal no
las vistas del puerto de Victoria y sus alrededores para pasear
nos dieron una suite el olor de la habitacion
La localización es estupenda. Aunque el personal de recepción en general era bastante agradable, se echa en falta un saludo al entrar.
su situacion y su trato
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Great location, just no air No air conditioning
Great place! Our 3-night stay was the highlight of our 9-night trip. The room was upbeat yet homey and comfortable. Loved the full kitchen and the balcony. the front desk went out of his way to provide us with a wonderful experience. Thanks
Location That I was not informed by anyone that there would be a large parking fee per night until I was checking out and was given the bill.
Everything was great Checkin time isn't very flexible but it wasn't a big deal
Very friendly staff and wooing distance to downtown and restaurants. The furniture was looking worn. Not what I would expect for the star level. And we forgot something in the closet. When we called it had been over 24 hrs and the item was still hanging in the closet of the room. Housekeeping hadn't found it.
It had a kitchen in the room. There was an event at the bar so we couldn't use it. They also were not able to provide us with 2 queen size beds, so someone got the pullout couch.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Beautiful hotel close to the harbor We did not have a view from our room, and as our room was at the same level as the adjoining rooftop the seagulls woke me at dawn.
Disfrutamos de estar en la 4ª planta, con sus techos altos y un tragaluz Ls huevos revueltos estaban sosos. Quizás haría falta un poco más de variedad de salsas para darles un toque.
Friendly staff, great location, big rooms. No minibar in the room.
Poder aparcar el coche y tener una base para explorar Victoria a pie. El ahorro nos permitió tener un día de spa y té de la tarde en el Hotel Empress. El bufé de desayuno tenía una buena variedad y estaba bien atendido. La zona de la piscina deben tener algunas sillas y un poco más de privacidad.
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
The friendly staff and the cleanliness of the rooms. Location was great.
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.