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I liked leaving the hotel best of all. Actually there was. I live on an island and had to get across to the main one for a doctors appointment next morning. When I cheked in, the rude re ceptionist asked for an additional $200 from my maxed out card, and would not accept cash. I had to retu
Nothing The carpet is dirty smelly. The room was just ok .they took---- dollars and still not reversed it. No more deal of the day with them please
hard to find coming from the ferry
They were both sitting next to the hotel begging for change they had dogs that were barking like crazy and when she got up I couldn't sleep at all I wanted to check out right after I checked in and I was going to call you guys and cancel the thing because
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Location Didn't come back to clean room 1st morning. Didn't leave coffee etc when cleaned 2nd morning
The night clerk was nice and was able to switch us to a different room. The air conditioning worked in both of the rooms. Location of hotel was convenient to either downtown or along the the highway. Free breakfast was included. The hotel itself needs better cleaning staff. There was hair on the sheets and pillows and an empty water bottle and piece of paper. We were switched to a room on the same floor, with a single used chopstick on the floor and some hair on the sheets.
Friendly staff at the front desk, breakfast was pretty good. The room was not clean, dirty walls,around the bed etc. Just not well done at all.
Clean. Dated. And on a noisy street.
su ubicacion, amabilidad, cuenta con estacionamiento, buen lugar para caminar
Que la cocineta estaba limpia y con utensilios listos para preparar algo de comer. No es un hotel centrico. Es bastante viejo y sin mucho mantenimiento. El restaurante no abre temprano para desayunos y sus precios estan altos. Me cobraron de mas sin respetar el precio acordado con booking.com
amabilidad del recepcionista Servicio de desayuno: no había buffet libre, servicio muy lento y con muy poca variedad
La habitación era muy confortable,el hotel tenía piscina de agua caliente, aunque eché en falta una piscina normal. Pero en general todo muy bien. No.
La habitación era bastante amplia y limpia. Había bastantes plazas para dejar el coche. El hotel estaba un poco alejado del centro. Andando se tardaba 20-30 min. También se puede ir en autobús, que en 5-10 min estás en el centro.
La situación en cuanto a la ciudad es correcta. Aunque está en un extremo del corazón de la ciudad, teniendo en cuenta el precio, no está mal situado. No hay calefaccion en las habitaciones y en las calles la temperatura es de 8 grados. La habitación tenía muchos olores. El único ascensor para cinco pisos es insuficiente. Wifi no funciona en las habitaciones. La calle en que se encuentra situado es muy deprimente.
We had a problem with the shower in our room and the staff weren't able to fix it right away so we were promptly moved to another room. When we asked one of the front desk staff what the forecast was, she told us we could look out the window as easily as she could. Fortunately she wasn't the only one on duty and the other person was more helpful.
A good experience at an economy hotel. The room was clean and well kept, the bed was comfortable, and the shower worked well with a steady flow of hot water. The room also had good amenities for the price, with a fridge, coffee service, flat screen TV with lots of channels, and good wifi service. The desk clerk was friendly and helpful when checking in. The location is also convenient if you are traveling around the greater Victoria area rather than just downtown. The only negative was the late night conversations of people smoking on the walkway outside the rooms. The proprietor might want to put up a cabana on the second floor deck on the Gorge Road side and encourage smoking guests to use it after 11 at night.
The customer service was exceptional! The manager of the hotel gave valuable information with regards to finding locations which might be of interest to us. Overall, the staff was very welcoming, and made for a pleasant stay in victoria!
Convience to rd. ways. Nice for wlking along Gorge. stairs not great when one has knee problems Rm was very smelly and rugs could have be vaccumed or cleaned better.
convient, clean, good value. better ventilation in room would be good
We arrived at around 11 pm and the man at the front dest was one of the friendliest, most helpfull people. He went out of his way to provive us with a map and tourist information. It was the best service I have ever come across. I will definately recommend this motel to anyone!
Easy to find, good parking, friendly staff, a 35 min. walk to downtown, good price. The room was dated and dark, but clean.
The room is clean and the shower is good too.
All we needed was well provided: a complete kitchen with a small stove, a microwave and a good sized refrigerator; living room and bedroom; luggage rack; bedside tables and a clock; a TV , couch, extra tables; plenty of room. It's on an easy to find main road; we could park immediately in front of the room; quiet bedroom because it's on the back side of the motel. The bathroom and kitchen were very clean. There were plenty of towels. The room is dated, by I appreciated that the furniture is still functional, so why not use it? I thought the kitchen cupboard shelves should be painted and lined with shelf liner to be more hygenic. The carpets look old by their design and therefore I assume they are dirty.
Helpful manager at check in. Comfortable bed.
I am not for staying at Motel's but this one was great. I am not saying it is Four Season's but it is not the motel you commonly think of- Dark room, dirty bathroom. It was comparable to the Holiday Inn express we stayed the day after The lady on the front desk could do better with her gruffness. The gentleman was wonderful.
The staff was very accommodating and the hotel was very clean. The bed and pillows were very comfortable. We will be staying again for sure, and recommending it to our friends. The parking lots were full at night so finding a place to park was frustrating. This was due to cars taking up multiple spaces.
decent motel. had a kitchenette I booked a double queen bed room for 4 people but was told the price I got was only for 2 people. The lady charged us $15 extra per person. Not very accommodating.
The Hotel was very clean and tidy. Beyond expectations. We were greeted at the front desk, who was very friendly and welcoming. I would recommend this hotel to friends traveling to Victoria. Would book again if in the area.
Very large and clean room .. It was nice and quiet and the room was really comfortable and spacious . Friendly guy checked me in . Close to the Mayfair mall . Had no AC but with windows opened it stayed cool and quiet . Internet worked but was a bit weak .
Convenient location - 10 mins away from downtown Victoria. Well furnished rooms with fridge and microwave. We could hear our neighbours upstairs all throughout the night...
It's a well-kept facility, clean and well run. The AC was weak. The neighboring construction site was pretty noisy from about 7 am; this was irritating but is beyond the control of the Arbutus Inn staff.
nothing place was skid row... never again
The staff were extremely helpful with our queations about Victoria I would have liked a hair dryer...a minor but something I use every day and unfortunately I didn't think to bring mine.I understand the premise of Travellers Inns as to be an economical place to stay....just a note from me to you
Location was good, rooms are decent Towels, no elevator