- Personal amable y servicial - Proximidad al parque de béisbol - limpia y cómoda habitación. La situación del aparcamiento no era ideal, no es suficiente para acomodar a los huéspedes. Si hay partido olvídate de aparcar
Excelente ubicación Comida cara.
La ubicación del hotel era perfecta. Un paso de casi todo desde el centro scottrade, Busch Stadium, escenas, arco, etc. El personal era maravilloso y muy servicial, especialmente el conserje y hombres garaje. Queríamos quedarnos una noche más y la habitación no estaba disponible, pero no teníamos reserva previa. Había otros eventos en la zona. Esto no es culpa del hotel nos encantó tanto que queríamos alojarnos de nuevo.
El personal era realmente bueno. Muchas obras alrededor.
El aparcamiento era un poco molesto. Todo lo demás fue genial.
Las camas dobles en las habitaciones de hotel es algo ya anticuado. Podrían poner también dos reinas.
Habitación grande por el precio Difícil de encontrar su camino alrededor. El personal era menos atento.
Nos quedamos impresionados con el servicio de atención al cliente, la limpieza y excelencia del hotel. Una gran experiencia.
El personal era excepcional. No tener suficiente dinero para quedarme más tiempo
Limpio, bien cuidado Bastante buen servicio al cliente Habitación grande Piscina de temporada Tráfico de cliente hotel Larga espera por el servicio (escaso).
Gran vista del estadio! El desayuno buffet era deliciosa! Ascensores East Tower tenía larga espera.
Habitación 1230 tiene una maravillosa vista del Estadio Busch. Las almohadas eran terribles. El personal tenía problemas con nuestra reserva. Tenían una anotación en el ordenador a cargo de la habitación para una Amex. No tenemos una Amex. La habitación era demasiado cara.
El personal de hote era agradable. Estándar. Pensé que estaba registrando en el Four Seasons -jajaja mi error Moqueta sucia, gente extraña de casino. Necesita una reforma.
No tuvimos que conducir a ningún lugar para hacer cualquier cosa. Se podía ir andando al casino, restaurantes y juegos de fútbol. El personal no era muy servicial. No podía usar la nevera en la 5ta habitación porque lo llenaron con bebidas.
El personal era servicial y preocupado.
Será bonito cuando lo renueven. Tenían una tasa oculta de $10. Me podría haber quedado en el medio del centro por el mismo precio en una habitación de la misma calidad o mejor.
Es una estupenda ubicación para la cúpula donde fuimos a ver fútbol, el mejor lugar para alojarse, el estadio de st louis no estaba ni ni siquiera a una manzana. Debes pagar para hacer llamadas telefónicas locales y no me dijeron hasta la hora de salida.
Nos encantaron las camas. Sólo queríamos dormir. Me encantó el baño spa. Me gustó que hubiera batas. Buena comida. La televisión de calidad. ¡Amplia habitación! Nos sentimos especiales. Fue un lugar de descanso para mí y para mi madre, que es anciana. A ella le encantó. Había un ruido, un zumbido, como de algo mecánico, que veía desde fuera de la habitación. No era demasiado molesto, pero se podía oír. No sé si era el hotel en sí, o el ruido venía de la calle. Estábamos en la última planta.
Hotel looks like it was placed in the middle of a 3rd world country. The hotel was beautiful, and staff were excellent. The restaurant serves one of the best breakfasts. Terrible mouse in the room the entire time. The soundproofing from the outside is non-existing. Heard the wind howling and the traffic 24rs. a day.
The actual hotel room is great! The staff did a poor job of providing customer service. The room card didn't work no one explained that you had to go to the 8th floor then get off and find another set of elevators to get to your room. It was loud The casino makes everything smell like smoke and whatever they use to try and mask the smoke.
Desayuno y cena con happy hour
Desayuno de cortesía y por la noche hora feliz. Fuerte olor a cloro en la piscina.
Les gustan mucho las mascotas. Yo estuve con mi perro y no tuvimos ningún problema. Tarifa plana de 15 euros al día. Las camas eran duras.
Muy limpio No hay desayuno gratis
Gran ubicación. El personal era bueno también. Las habitaciones estaban limpias y muy actualizado. La presión de la ducha era genial. Las habitaciones de techos altos. Tarifa de aparcamiento de 20 dólares/día. Por ese precio mejor pagar el servicio de aparcachoches por 10 dólares más
Personal amable y servicial.
No conseguir un recibo de mi estancia. Puede correo electrónico a mí?
Vale la pena lo que pagamos. La cama era cómoda. Presión de la ducha muy buena La Mini nevera se congelaba. Teníamos dos acondicionadores pequeños y no había champú con acondicionador.
la calidez del personal los impuestos excesivos
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
Value for the money was good. They needed more staff working the continental breakfast to keep up.
Very polite and accommodating staff. High quality rooms and food breakfast
...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.
I definitely liked the customer service rep named Andrew. When we arrived I told him that we were on our anniversary and he made a point to go and get us a bottle of Champagne. I will be definitely staying here when I visit St. Louis again!! Beds!!!! Very Uncomfortable but the customer service, hands down made up for it!!
Arrived Friday and they gave us our room early at no extra charge. The front desk staff was above and beyond amazing! Room was clean and we had upgraded to the arch view. They were "under construction " for remodeling on 2 of the floors but we never heard anything or saw anything. The ladies running the breakfast were outstanding and so sweet and energetic. It was all clean and very fresh food. Hope we make a point to go to st Louis again and will definitely stay there and recommend it to everyone. Thanks for having us! Pool was a bit cloudy but there was a bunch of kids in there before us.
Friendly, proactive and helpful staff in all departments we dealt with... front office, housekeeping, food & beverage, even security. View was great of the Arch and river
Absolutely every staff person was polite, friendly and always seemed truly happy. I made a point to tell the front desk person along with other staff that I happened to interact with. Our bed seemed to send both of us to the middle of the bed.
It was quite, well equipped and well located. Very good value quality-price Personnel little bit rud but still acceptable
The location was superb for being near the arch. The staff was excellent and changed my room for the second night to the top so I could see the arch, it was awesome! Room 500 "with an arch view". It was the back wall of the pool building!
The staff was great, and extremely friendly. Children loved the complementary hot chocolate. I would stay here again. For a family, the room could use more drawer space. We did not use the pool or spa, because it did not appear very clean, and had a very strong chlorine smell.
The warmth and friendliness of the staff. The hotel was very clean and nicely decorated. This experience exceeded my expectations.
Good breakfast, quiet spacious rooms, friendly personnel
Staff was always very friendly and helpful. They even let me leave my car at the hotel while I went to the Cardinals game even though I had already checked out!
Great location to MetroLink & tourist spots Did not honor reservation; reserved king bed; could not make first night; called hotel to inform of delay; gave king bed to other guests Requested wake-up call and taxi for morning of departure; neither fulfilled
Building was beautiful, and was within walking distance of many nice restaurants and to the Peabody opera House (Avett Brothers). Be prepared for paying $26 for valet or feeding the meter on off street parking. Room was very small, beware they will charge you $10 for using their WIFI, bed was horribly uncomfortable, pillows were just as bad, and there was no hot water in our room. We will NEVER stay at this hotel again. If you have to stay here bring a good mattress pad and your own pillows and be prepared to take a cold shower.
Clean and quiet. Great location. Breakfast could be much fresher with better variety at that price.
Rooms were clean. Location was in a great spot downtown, Parking is not free. Even though they advertised online as free parking, it isn't. Staff wasn't equipped to handle problems, we watched a man ahead of us not find his room ready for him and the single person working wasn't able to help him. We were told we couldn't park there even though Kayak listed the hotel as "free parking". Upon check in, the sole person at the desk told us we couldn't park at the hotel and needed to park somewhere else. We went for dinner, returned and found 3 empty spaces. We parked in one. The following morning we had a note on the car letting us know our license plate had been recorded and to not park there again. Not to worry. We won't be using this hotel again. It's too bad, it's in a great location.
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
Food, location, and atmosphereven were all 5 stars!
Location is good. Pool hours!
Pretty much everything, the extra s definitely don't cost extra.love all the free food and drink at Happy hour Beds seemed small and not the most comfortable.
Free covered parking, good breakfast, clean rooms. Generally just good amenities. The free evening food and drinks ends at 7 and we just missed it. This was obviously our own fault for not arriving on time, but it's still a little disappointing that the free drinks don't run as late as they do at most other hotels. The hotel staff accidentally told us the wrong room number, so we were trying to see if any of our keys worked when someone answered the door! Not a big deal, just a bit of a shock.
Free parking, decent wifi. No window in the room. Poor bathroom design (couldn't open the door if someone was at the sink). 1 elevator and it takes forever to get anywhere. The location feels a little creepy if you are walking back at night.
The lady at front desk was phenomenal
We were staying at the STL Union Station Drury for Pride weekend. The staff are always kind, helpful and attentive to your needs. Having the complementary breakfast and the "5:30 Kickback" is great as well. It was walking distance from all that we wanted to see and do on this weekend. Loved the stay, will do it again! We had a third person with us and opted for the roll away bed. The first one we received had a bug in it.Once notified, the staff quickly replaced it but the mattress on the second bed left a lot to be desired. Very flat and uncomfortable.
Great value with free parking, breakfast, and happy hour. Staff was courteous and friendly. Easy walk to Scottrade Center. Enjoyed dinner at Lombardo's too. Would stay here again. Staff apologized for construction but it was quiet over the weekend and didn't bother us at all. (Was told construction would end March 2016.) Room was on the small side but comfortable.
All the extras- breakfast, fastbreak, drinks. My car battery was dead upon check out, I told the very hospitable woman at the check out counter and within 5 minutes the maintanence guy was there and had my car started for me, free of charge! the bed was very uncomfortable!
The staff were friendly and kind. The service was prompt, and the room was beautifully decorated, clean, and very functional. Although my stay was for leisure, this would be a great spot for those traveling on business. I would recommend it, and would be happy to stay again.
The hotel was very clean, the decor was modern, the hotelier was quite nice. The temperature was hard to modulate in the room and the pillows were horribly uncomfortable.