It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
excellent, has good location on cliff
Typical hotel from worldwide hotel network: rooms, food, service are standardized. In general price/quality is good, but you will not find there any special Balineese features. For our purposes (last night before departure after a 2-week trip through Bali by rented car) it was a good option, but I will not advise to stay there if this the only hotel on Bali in your journey - you can loose a lot of local specifics.
pas grand chose, pas de plage, pas d'attention pour les hommes d'affaires la facturation qui n'a pas tenu compte que j'ai du abreger mo sejour ....vous avez facturé 3 nuits d eplus...(avec une balance positive de 3.000000 roupies?)Pas de signal wi fi dans les chambres et en plus vous faites payer 10 dolars:jour! lamentable, Vous ne respectez pas les engaements pris avec l'ASIC (congres cafe) quant aux prix des chambrs...incorrects! je pense d'ailleurs aviser le guide du routard de vos pratiques de prix , de facturation,.... sans reponse à ma plainte
All Staff is very good of service mind. I am so impressive with all of them.
Luxurious, spacious rooms. Money well spent. Housekeeping was not always up to their standard.....
Transportation from hotel to the beach was not flexible, was raining and must wait until beach car came? Since it takes only 2 minutes from the hotel, due to the weather, the car should be flexible to pick up guest anytime when needed.
The location of the hotel. The stuff is not that all helpful. I waited for over two hours for check-in and from their response, it seems it was pretty normal to them which is a bit hard to accept.
Friendly service Found the persistant calls to my room to pick up my room service tray a bit invasive.
The rooms were very modern and roomy. AC worked very well. Food was average and pricey. Breakfast buffet was comparable to 2 star hotel in Vegas. Private beach was small, nothing to do except soak in the ocean and get a tan.
The hotel upgrade into an apartment. It was amazing
We've got an upgrade to better room for free. Studio room was really big. Big choice for breakfast buffet. Very bad smell from the air con. It couldn't happen in new 4 star hotel. Beach chair selection can be not enough during high season.
Lo mejor es el trato de los empleados hacia los huespedes, todos fueron super cordiales y siempre con una sonrisa en la boca, tambien me gusto el lujo del hotel, la playa, los restaurantes, el bar en la piscina... El que estuviera un poco apartado y no hubiera transporte publico, pero no solo en el hotel sino en toda la isla de Bali, tienes que moverte siempre en taxi. Tambien que siendo un hotel de lujo el internet no fuera gratis!!
Incluia desayuno y el precio estaba bastante ajustado. Necesita un poco de mantenimiento. La playa no la tienen tan cuidada como otros hoteles en la misma zona. Yo lo usaria para usarlo como hotel de llegada o de salida pero no para estar un dia entero en el.
La amabilidad de todo el personal. Siempre con una sonrisa y dispuestos a colaborar en todo momento. Es un poco antiguo. Necesita reformas.
Nos dieron una habitación de las reformadas. Creo que le llaman "De Luxe Premiun" . Te dan a entender que te hacen un favor, pero a la hora de la verdad en lugar de dar a la mar o al jardin-piscina, resulta que da a un callejon donde hay un mercadillo. De todos modos era muy confortable y fresca, con buen AA. CC. Pese a la reforma, muchos elementos de la habitación están anticuados. El calor insoportable en los espacios comunes pues no disponen de AA. CC. El aire circulante debería regular la temperatura, pero está mal calculado, y no se puede estar de calor. La sensación es de sauna. Con el calor que hace en Bali, solo encontrábamos respiro en la habitación o metidos en el agua. Para comer o cenar había que ir fuera del hotel a algún restaurante de las cercanías que si tenía AA. CC.
Los empleados son muy amables, habitaciones amplias y limpias, comida y servicio aceptables. Ubicación del Hotel un poco alejada
animadores y personal excelentes. el servicio todo incluido no es cierto. En el restaurante hay que pagar extras por ciertos platos y postres. El restaurante italiano estaba cerrado a las 22:25 cuando el dia anterior el mismo camarero nos dijo que la última orden era a las 22:30
Hay un excelente equipo profesional al frente del hotel con sugerencias que mejoran notablemente tu estancia. Podrian,dado el clima, aumentarse las areas comunes con aire acondicionado.
El personal es muy amable. Lo que menos me ha gustado es la habitacion. En la publicidad sacan unas fotos que no concuerdan con todas las habitaciones.Parece ser que algunas habitaciones han sido reformadas y otras son muy antiguas y sin comodidad. Mi habitacion daba a un muro con un ruido de carretera de fondo, muy lejos de lo esperado. Además la cisterna de la habitación perdia agua,el secador no funcionaba y habia humedades en la habitacion.
todo, es un hotelazo, muy buenola playa ,piscina, masajes, etc..... el hotel esta muy bien , seguro que hay mejores pero este es un super hotel, la gente super amable, exquisito. Pocas pero haylas, la musica del desayuno esta bien 1,2 o 3 dias la misma, luego ya aburre, hay que cambiar el disco pero ya, el servicio de habitaciones bueno, pero te dejan la temperatura a 18 grados, al final escondimos el mando del aire, y el hotel te da taxis a precios suyos, mejor negociarlos uno mismo con el taxista directamente.
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
El servicio, las cenas informales en el restaurante sobre la playa Se olvidaban de dejarnos amenities como shampoo y conditioner y jabòn.
Increible que en un 5 stars te cobren por usar internet
todo el hotel es un paraíso de flora y fauna; el personal es bastante inepto y poco agradable, no saben darte solución a ningún problema que te surja en tu estancia en la isla, su inglés es ininteligible y no hablan español; la comida de los restaurantes es muy cara y escasa en cantidad y en calidad; su playa no es de las mejores de la isla que digamos; en factura nos cargaron donativos sin preguntar; publicidad engañosa, hay que leer bien
Variedad de comida de los buffets (como en cualquier hotel del mundo de categoría similar). Las habitaciones huelen mucho a humedad. Los precios de bares / restaurantes del hotel son excesivos comparados con los precios normales de Bali y el hotel no es tan exclusivo, no lo merece. Estas completamente "aislado" del mundo exterior de Nusa Dua. No es la realidad de la isla....podría ser un resort de playa en culquier lugar del mundo.
el emplazamiento, fantástico el baño de la habitación, necesitarían actualizarlo
La situación junto a la tranquila playa de Nusa Dua, sus exhuberantes jardines y la tranquilidad que ofrece el hotel. Destacar la amabilidad del personal y la buena atención recibida en todo momento.
The location, the beach, the room, the environment... No jacuzzi in the suite.
The rooms were very spacious and very comfortable beds.My Spa treatment was very good and very reasonable. The a la carte restuarant was very disappointing. We did not return after the first meal there. The hot water was only tepid all of the time. We noticed maintenance works going on but parts of the hotel did appear to be tired looking.
Bali feel and the view of the ocean. Food at dinner could be better.
We thought it was a great location, the prices for drinks & dinners were too expensive compared to outside restaurants. Happy hour was not what was expected, not really discounted, our shower was not cleaned the whole time we were there, which was dissapointing. Activities were not advertised clearly within the hotel to express your options as to what was available to you.
The staff were very friendly and the whole experience was relaxing and a great pamper! Some of the guests should learn how to be civil to the staff. The French were particularaly rude.
Aston Bali is a reasonable hotel on a now rather overpriced island. The standards of accommodation have really gone up over the last 10 years, but then, so has the price. Keep your expectations low and you will be content. The pool is quite large and seems to be clean. There always seemed to be a sufficient number of deckchairs available. Breakfast was quite good albeit monotonous after a few days. There is a gym but we did not use it. The rooms are quite large and all seem to have balconies. Air conditioning worked well and the televisions are decent sized LCD. Rooms came with mosquito repellent bats but we did not find these particularly effective as we were still eaten to death on two occasions. Wear bug spray to bed! Aston has a dubious process for processing credit card statements. Upon arrival we were asked to write our credit card details on a piece of paper. A scan of the card was also taken. Unfortunately, Aston seem to have some less than trustworthy staff as by the end of our stay, our credit card had been canceled by the bank due to the appearance of $900 in online gambling charges. The card had not been used except for this hotel booking so it is safe to say the details were taken from the hotel and used fraudulently. Recording the card insecurely is unprofessional and the hotel should improve this process. Losing a card while traveling can completely ruin a perfectly good holiday! Additionally, bathrooms could be kept cleaner.
none, the staff was rude. They didnot honer my reservation. I was given what was there which was very low class very dirty. The towles were black from so many uses. incsects were every where. I had to put my shose on top shelve to make sure nothing gets in it. I had to leave
Big, ok hotell. Friendly staff, clean area and beach. Expensive and not so good spa. Hard bed.
I stay alone in a seaview room, but in reality many palm leaves hide the sea. It is a spacious room with LCD TV and a good shower plus whirpool. This is quite expensive rate for such kind of room
Dogs on the beach :) The hotel was nic but a little bit old. The bars and restaurants were closed before the set time. The staff was not alweys polite.
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
This hotel is not a resort hotel it is very old with paint peeling off everything fron the walls to the outdoor furniture,Goodway is a hotel that caters for the Indonesian market, all Indonesian food served at breakfast ,some rooms open to streets like old motel style and domestic tourists can park outside their rooms, Unfortunately there is nothing good i can say about this hotel
Large and clean rooms, friendly (but sadly incompetent) staff. Poor breakfast, ants and insects all over. Pool was pretty dirty. Located on top of a hill far away from anything, you'll always need a taxi or the shuttle service to get anywhere.
location and room were nice breakfast time could be longer.
The bellhop service was excellent and they were very patient. We were told that there would be an airport transfer, but when we arrived at the airport, there were no indication of the airport transfer. Staff did not hold up a board to welcome and aid passengers. Plus, the receptionist was not very helpful. And the breakfast was mediocre.
Ubicación, camas limpias y cómodas, muy buen desayuno. Playa, comida, compras y entretenimiento a unos pasos Demasiada gente para mi gusto y un poco de ruido con toda la música.
Instalacion del hotel impresinantes con piscinas enormes una de ellas con arena de playa que parece que estas en la misma playa, bar dentro de la piscina, posibilidad de alquilar una cabaña estilo balines dentro de la piscina, buen desayuno buffet, diferentes bares (algo caros) dentro del resort, muy recomendabla para descansar o familias con niños precios de los bares algo caros, una cerveza 5 euros.La situacion del hotel esta bien frente a la zona mejor de la playa de kuta (mejor ambiente, para aprender hacer surf, cevezas baratas, compras, etc. pero Kuta es una locura de ruido, trafico, etc.
The cleanliness od the room and the politeness of the people which is normal in the balinese culture. The service standard in terms of the amenities leaves poor.
We liked the fact that airport transport is free as well as shuttle anywhere in Nusa Dua area. Best of all the room is very spacious, comfortable & clean and the views are excellent. Very good place to relax, reflect & unwind after a long day's seminar. There is free wifi in the lobby & restaurant but no signal inside our rooms.
It was quiet & not many guest , What I like the most was they provide hotel transfer . I don't like the breakfast was cold when they bring to the table & the waiter smelled !
The hotel is value for money. The room is clean, awesome pool perched on edge of the hill with a nice view. Staff was always helpful and accommodating during business hrs. breakfast was delivered to pool side, room, pretty much anywhere in the hotel. They will pick you up from airport and provide free driver service and drop you off/pickup at anywhere within Nusa Dua. The hotel is a testing/training ground for STP hospitality training school hence service can sometimes be a little spotty, lack professionalism or uncertain about hotel SOP. We encountered crawlers (huge furry spider, huge roach, huge bugs) in our bathroom - almost 1 new insect each day - however staff was able to help with getting rid of it. Their king bed was originally two singles put together - we complained and got a proper room with the proper king bed. There is a lot of construction for expansion going on it can get noisy during the day. The location is not convenient for walking to points of interests (its in the middle of nowhere) however ok if you are renting a car/driver for the day.
Muy bien ubicado en la playa de Kuta y con una piscina memorable en el cuarto piso hacia el mar, donde se observa la puesta del sol
La ubicación era excelente y al otro lado de la calle de la playa. La habitación era pequeña, con los servicios mínimos.
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
Beautiful villa with friendly service
very peaceful at night time, privacy of villas
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
La habitacion muy bien, amplia comoda y con vistas al mar. La playa fantastica, se puede pasear por la costa hasta el centro comercial (15 min) Internet carisimo, a parte de en la habitacion hay muy pocos sitios con aire acondicionado. NusaDua es una gran tienda, como un pueblo artificial.
Nos hicieron upgrade porque no tenían disponible cama tamaño king size. Las zonas comunes del hotel son increiblemente bonitas, un placer para la vista. Las habitaciones (incluida la nuestra, con un upgrade a 4 habitaciones por encima), dejaba mucho que desear, necesitan una reforma completa de forma urgente.
el trato personal de los empleados q es excepcional y la comida pensada para todos. el incremento excesivo en los precios reales del tabaco y bebidas.
La entrada es imponente, los jardines maravillosos, las instalaciones excelentes y en primera línea de mar. nada.
El entorno del mismo, el lago, la tranquilidad, la cercania de la playa, el restaurante japonés, el tamaño de la habitación, la amabilidad del servicio, la limpieza. El servicio de recepcion, pues me toco el dia de la llegada una persona que no sabia inglés, y ha liado la facturación que me han realizado.La nula ayuda para conseguir un transporte que no fuera el del mismo Hotel (carísimo).
El maravilloso entorno, el cuidado y esmero de todo su personal en hacer mas agradable nuestra estancia y la de todos sus huespedes, en otro viaje a bali, volvere al hotel ayodya ,asi como sera recomendado por mi a nuestras amistades.-
La piscina y el desayuno La playa