I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
Nos hicieron upgrade porque no tenían disponible cama tamaño king size. Las zonas comunes del hotel son increiblemente bonitas, un placer para la vista. Las habitaciones (incluida la nuestra, con un upgrade a 4 habitaciones por encima), dejaba mucho que desear, necesitan una reforma completa de forma urgente.
La habitacion muy bien, amplia comoda y con vistas al mar. La playa fantastica, se puede pasear por la costa hasta el centro comercial (15 min) Internet carisimo, a parte de en la habitacion hay muy pocos sitios con aire acondicionado. NusaDua es una gran tienda, como un pueblo artificial.
el trato personal de los empleados q es excepcional y la comida pensada para todos. el incremento excesivo en los precios reales del tabaco y bebidas.
La piscina y el desayuno La playa
El entorno del mismo, el lago, la tranquilidad, la cercania de la playa, el restaurante japonés, el tamaño de la habitación, la amabilidad del servicio, la limpieza. El servicio de recepcion, pues me toco el dia de la llegada una persona que no sabia inglés, y ha liado la facturación que me han realizado.La nula ayuda para conseguir un transporte que no fuera el del mismo Hotel (carísimo).
La entrada es imponente, los jardines maravillosos, las instalaciones excelentes y en primera línea de mar. nada.
El maravilloso entorno, el cuidado y esmero de todo su personal en hacer mas agradable nuestra estancia y la de todos sus huespedes, en otro viaje a bali, volvere al hotel ayodya ,asi como sera recomendado por mi a nuestras amistades.-
The rooms are spacious and comfortable. The pool is massive, allowing you to find a 'private' spot to cool off without the crowds. The Nusa Dua Hotel complex could be anywhere in the world. It is not a Balinese experience. The public areas are not air conditioned so the restaurant, the lobby, the bars are unpleasantly hot during the day.
The open design. Light and airy. Good sized rooms with a good sized balcony. loved the pool area and the live music in the evenings. breakfast was sumptuous and delicious. all staff encountered were friendly, courteous and helpful. The beach access. poor location with rocks in water. pity as everything else was excellent, including the shuttle service to and from the beach.
kind staff, luxury room & pool Never
Increible que en un 5 stars te cobren por usar internet
todo el hotel es un paraíso de flora y fauna; el personal es bastante inepto y poco agradable, no saben darte solución a ningún problema que te surja en tu estancia en la isla, su inglés es ininteligible y no hablan español; la comida de los restaurantes es muy cara y escasa en cantidad y en calidad; su playa no es de las mejores de la isla que digamos; en factura nos cargaron donativos sin preguntar; publicidad engañosa, hay que leer bien
Variedad de comida de los buffets (como en cualquier hotel del mundo de categoría similar). Las habitaciones huelen mucho a humedad. Los precios de bares / restaurantes del hotel son excesivos comparados con los precios normales de Bali y el hotel no es tan exclusivo, no lo merece. Estas completamente "aislado" del mundo exterior de Nusa Dua. No es la realidad de la isla....podría ser un resort de playa en culquier lugar del mundo.
el emplazamiento, fantástico el baño de la habitación, necesitarían actualizarlo
La situación junto a la tranquila playa de Nusa Dua, sus exhuberantes jardines y la tranquilidad que ofrece el hotel. Destacar la amabilidad del personal y la buena atención recibida en todo momento.
El servicio, las cenas informales en el restaurante sobre la playa Se olvidaban de dejarnos amenities como shampoo y conditioner y jabòn.
it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
excellent, has good location on cliff
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
Friendly service Found the persistant calls to my room to pick up my room service tray a bit invasive.
Typical hotel from worldwide hotel network: rooms, food, service are standardized. In general price/quality is good, but you will not find there any special Balineese features. For our purposes (last night before departure after a 2-week trip through Bali by rented car) it was a good option, but I will not advise to stay there if this the only hotel on Bali in your journey - you can loose a lot of local specifics.
pas grand chose, pas de plage, pas d'attention pour les hommes d'affaires la facturation qui n'a pas tenu compte que j'ai du abreger mo sejour ....vous avez facturé 3 nuits d eplus...(avec une balance positive de 3.000000 roupies?)Pas de signal wi fi dans les chambres et en plus vous faites payer 10 dolars:jour! lamentable, Vous ne respectez pas les engaements pris avec l'ASIC (congres cafe) quant aux prix des chambrs...incorrects! je pense d'ailleurs aviser le guide du routard de vos pratiques de prix , de facturation,.... sans reponse à ma plainte
All Staff is very good of service mind. I am so impressive with all of them.
The location of the hotel. The stuff is not that all helpful. I waited for over two hours for check-in and from their response, it seems it was pretty normal to them which is a bit hard to accept.
The rooms were very modern and roomy. AC worked very well. Food was average and pricey. Breakfast buffet was comparable to 2 star hotel in Vegas. Private beach was small, nothing to do except soak in the ocean and get a tan.
Luxurious, spacious rooms. Money well spent. Housekeeping was not always up to their standard.....
Transportation from hotel to the beach was not flexible, was raining and must wait until beach car came? Since it takes only 2 minutes from the hotel, due to the weather, the car should be flexible to pick up guest anytime when needed.
The hotel upgrade into an apartment. It was amazing
We've got an upgrade to better room for free. Studio room was really big. Big choice for breakfast buffet. Very bad smell from the air con. It couldn't happen in new 4 star hotel. Beach chair selection can be not enough during high season.
Aston Bali is a reasonable hotel on a now rather overpriced island. The standards of accommodation have really gone up over the last 10 years, but then, so has the price. Keep your expectations low and you will be content. The pool is quite large and seems to be clean. There always seemed to be a sufficient number of deckchairs available. Breakfast was quite good albeit monotonous after a few days. There is a gym but we did not use it. The rooms are quite large and all seem to have balconies. Air conditioning worked well and the televisions are decent sized LCD. Rooms came with mosquito repellent bats but we did not find these particularly effective as we were still eaten to death on two occasions. Wear bug spray to bed! Aston has a dubious process for processing credit card statements. Upon arrival we were asked to write our credit card details on a piece of paper. A scan of the card was also taken. Unfortunately, Aston seem to have some less than trustworthy staff as by the end of our stay, our credit card had been canceled by the bank due to the appearance of $900 in online gambling charges. The card had not been used except for this hotel booking so it is safe to say the details were taken from the hotel and used fraudulently. Recording the card insecurely is unprofessional and the hotel should improve this process. Losing a card while traveling can completely ruin a perfectly good holiday! Additionally, bathrooms could be kept cleaner.
Dogs on the beach :) The hotel was nic but a little bit old. The bars and restaurants were closed before the set time. The staff was not alweys polite.
The rooms were very spacious and very comfortable beds.My Spa treatment was very good and very reasonable. The a la carte restuarant was very disappointing. We did not return after the first meal there. The hot water was only tepid all of the time. We noticed maintenance works going on but parts of the hotel did appear to be tired looking.
Big, ok hotell. Friendly staff, clean area and beach. Expensive and not so good spa. Hard bed.
I stay alone in a seaview room, but in reality many palm leaves hide the sea. It is a spacious room with LCD TV and a good shower plus whirpool. This is quite expensive rate for such kind of room
none, the staff was rude. They didnot honer my reservation. I was given what was there which was very low class very dirty. The towles were black from so many uses. incsects were every where. I had to put my shose on top shelve to make sure nothing gets in it. I had to leave
The staff were very friendly and the whole experience was relaxing and a great pamper! Some of the guests should learn how to be civil to the staff. The French were particularaly rude.
Bali feel and the view of the ocean. Food at dinner could be better.
We thought it was a great location, the prices for drinks & dinners were too expensive compared to outside restaurants. Happy hour was not what was expected, not really discounted, our shower was not cleaned the whole time we were there, which was dissapointing. Activities were not advertised clearly within the hotel to express your options as to what was available to you.
The location, the beach, the room, the environment... No jacuzzi in the suite.
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
el personal muy servicial y amable,el spa,la ubicacion cerca del mar la playa limpia y la posibilidad de practicar deportes acvaticos a un precio asequible. no hay actividades para niños ,aunque disponen de un club infantil no se organiza nada.tambien los precios de los restaurantes del hotel son muy altos comparados con los restaurantes que hay alrededor del mismo