There were lots of families staying there. It was casual and low key which was nice. The only issue was that our room was the only one w no balcony furniture. When we went to ask, the woman at the front desk said that it was because there were privately owned units and the furniture belonged to the owners. We stated that every unit has the same furniture and then she said that she would have the maintainence crew check. Nothing was resolved. The shower and the curtain was old and didn't look clean.
The rooms have been revamped, they look good. The bed was nice, but had a rubber sheet! There was one staff person who addressed a concern, quickly running to the store because their ice machine was broken, which I very much appreciated. Overall, the staff treated your concerns as if you were a pest, not taking any steps to fix things. We chose this hotel because of the indoor pool - which was only open for short hours one of the two days we were there. This was because they didn't have enough guests to warrant opening it. With this attitude, I am sure it will be a continuing problem.
The location is excellent. Right on the beach and in the center of town. The bed was not very comfortable.
The location was great. The room was not well maintained. The bathroom had a broken tub knob and was old/dated. The carpets and walls were dirty. For the money spent on the room I would expect a lot more!!
Loved the porch overlooking beautiful lake. Beach parking passes, convenient to town, nicely appointed Not much service, pretty much on own to figure things out
The beautiful view from the deck right on Fort Pond. The interior of the room and bathroom was very clean cannot say the same for the exterior.. The exterior of the building needs some work. Numerous spider webs on the deck railing and the outside lighting. Had not been cleaned in months. When going through sliding doors to get on deck I had to crouch down the spider webs were huge.
Great accommodations, beautiful location, easily accessible to other areas to explore. Nice restaurant, pool and outside bar. Rooms were clean, spacious and nice.
Nice Villa rooms. My credit card information was stolen shortly after I booked the room online. I'm sure it wasn't anyone at the hotel, but something's fishy about the way the online transaction went...
Stacy was wonderful at checkin. Ryan and jahryn took care of us at bar
It was perfect. The room was a nice size. The shower was clean and beautiful. It's right across from the beach. My boyfriend and I rode from Queens and were stranded five miles outside of Montauk at 9:30 at night. Sebastian called a taxi to find us and bring us back. I will definitely stay here again.
Location and friendly staff! Thanks for a wonderful stay:)
El personal amable, tenía televisión por cable hbo, la cama era cómoda, cerca de restaurantes/bares/playa. La ropa de cama descolorida hizo que mi novia se sintiera incómoda. La habitación estaba anticuada y yo diría que solo vale 40-50 dólares, pero cuesta 90 fuera de temporada, no quiero imaginar cuánto cuesta en verano.