Ambiance and location were great. The corner room on the 15th floor had a great view. Elevators could be quicker.
Location The fitness center was good-I wished there was a lap pool. The computers in the business center were slow and hard to get into the internet at times.
Everything was very clean and the staff were very helpful. Expensive parking. Could've parked somewhere else in the city for much cheaper. There were a lot of business people there and no family attractions such as a pool.
The rooms are old & out dated. The beds are horrible.
Great location Take of and clean the ac vent better
Great customer service every time we visit. You can't beat this great downtown location.
Fire alarms all night
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
Beds not that comfortable
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
Las habitaciones eran muy amplias. El desayuno no estaba incluido. Me dieron excusas lamentables de por qué no estaba incluido. La parte izquierda del edificio tenía goteras. No hay piscinas. Nunca más me vuelvo a alojar en este lugar y voy a recomendar a mis amigos que tampoco lo hagan
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
Amazing hotel. Everything was 5 star.
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
Old school charm and service The decor, the people and the vibe.
Nice clean room staff is exceptionally well-trained and friendly Food was very good at two of the restaurants I was able to dine at the catered meals were good, maybe a little better than average, although the waitstaff could have been a little more attentive to clearing plates of finished diners. Although you can tell they have great smoke cleaners, the amount of smoke encountered in the casino is still noticeable, and the only way to the restaurants is through the casino! The checking out process needs some help - I haven't had to physically check out at the front desk in years, unless I wanted to. Usually there is a receipt under your door the day of checkout.
It was a casual atmosphere with an elegant touch. The rooms we had (we stayed on the way to and from Minneapolis) were unique. We had two different corner alcove rooms, and each of them were fantastic. The Patio was comfortable and a lot of fun. We were there for the first Thursday night of the season (biker night) and we very pleased.
El personal cortés, decoración fantástica, y la habitación estaba limpia. La cantidad de ruido interminable en el pasillo toda la noche. Varias grupos gritando desde la calle a alguien que se alojaba en nuestra planta.
Las duchas están muy bien. Las persianas son muy pobres. Usted necesita persianas más gruesas para mantener la luz. No se puede dejar las persianas abiertas y esperar tener cualquier tipo de privacidad. La puerta de la ducha para el resto de la habitación no se cierra, así que al salir de la ducha te hielas. Las paredes son finas como el papel y se oye todo lo de las habitaciones. Dicen que los colchones son firmes, pero no lo son.
Muy apropiado para su nombre. Los cuadros son de mucha originalidad en sus expresiones.
La ubicación fue estupenda para lo que necesitábamos El calentador de la habitación sólo funcionaba en modo ventilador alto. Era extremadamente ruidoso. El modo bajo no funcionaba. Había ruido en el pasillo a las 2 de la mañana y de nuevo a las 3 de la mañana. El desayuno, normalmente muy bueno, esta vez estaba frío.
Trato personalizado. Ambiente familiar. Ninguna
Sin duda nada que ver con lo que anunciaban. La habitación estaba sucia, había manchas en la silla, en las cortinas, el teléfono estaba sucio, el televisor no se encendía. No volvería a este hotel.
The staff were very accommodating and friendly. The breakfast buffet was amazing expensive but very good. The hotel décor was very nice and the hotel overall was very clean and modern. The only problem I had was that the bathroom in my room was not very clean on check in, and due to time constraints I was not able to get the situation rectified so I just had to deal with it. Fortunately when I did mention it to hotel staff they did apologize and gave me a nice discount off the price of my stay. So I was pleased with that. I would absolutely stay there again if ever in Milwaukee.
quick, easy check in, excellent room, convenient & available. Airport shuttle driver had safety equipment dirty, out of order and in walkway of persons boarding & un-boarding. Driver was advised personally & well in advance of need of airport pickup, and left my party & another stranded in frigid weather awaiting whilst attempts of phone contact from two independent needs went unanswered & mis-routed. I feel very strongly this was deliberate to obstruct our timeliness. Report to onsite management went without response.
We needed to stay near the airport to see a family member off on an early am flight. We drove a long way. It was wonderful to go into a clean, very comfortable room to sleep. The staff were very helpful and pleasant, even helping when we had trouble with the flight which extended the stay a bit. It is our place to go in Milwaukee, now.
Access to freeway and area locations. Expedient check-in. Cleanliness. Antiquated shower head and bathroom sink outside of the bathroom.
Seemed newly remodeled Way over prices snacks ($2 for a small bag of chips)
The staff was very friendly and tried to help the best they could Our rooms were not ready at the check-in time. We had booked two rooms and we were able to get into one room an hour late and the other two hours late. At the price, It was unacceptable.
Intensive training on staff, was very evident where I was approached by every person that worked in the hotel with a smile and inquisitive in nature to see what I might need. Was there for four days for Summerfest and had recently stayed at a Kimpton in Austin on rainy Street and enjoyed it. I was able to the enjoy the upstairs rooftop bar for a very short period as it was too busy . Complementary bicycles were a very nice touch, as I am putting them at two of my rental properties now for clients that come and stay . Not having coffee makers in the room is a mistake. I understand the need to possibly get people out of the rooms too co-mingle down in the lobby, yet it's imperative that the first thing I do when I wake up is have a cup of coffee while I shower, news , prepare . I do this at every hotel I stay and this is the only hotel that has not offered it, and I know that's coming through some type of other reasoning either to generate coffee sales or to make the lobby appear bustling. I do not like the open shower which was the same in the Austin hotel. I like to slide a door shut or have a curtain as I feel rushed to get out of the shower because I am feeling like I am getting water all over the floor, which was somewhat the case. I'm not sure who's design idea that was but not crazy about it .
Our walk to summerfest was short, that's what I liked. This hotel was listed as a 4 star....Wrong! This place was old and dirty. The parking situation was horrible. Don't bother looking at this one, move on. Way over priced the the quality. I would have expected to pay half of that.
Great location. Good bed. Refrigerater ,air conditioning worked great No pool
continental breakfast, location, overnight staff's willingness to fix problems clogged sink in room, evening staff's unwillingness to fix problem or switch rooms
Love the location of this hotel. Near the lake and a lot of nice attractions. The new owners are making some nice changes to the hotel. I couldn't connect to the internet with my computer or my IPhone using the hotel wifi connection. When I said something to the person at the front desk she offered me the number of the provider. I told her she should call. I do not ever have problems with my IPhone connecting to a wifi and my computer was correctly configured. It was the hotel"s problem not mine. I found it annoying that the staff didn't take this request seriously. I also mentioned it at check out and the person on duty didn't even respond to my comment.
Location was great for where I needed to be. No restaurant during the day. Cleanliness am issue as well. Nothing like the pictures on their web site.
It was a nice hotel. Dated, but still clean and professional. For the price it was worth it. Parking is not included, but a complimentary breakfast is. It's on the higher end of free breakfasts from mid-price hotels. Waffle maker, eggs, sausages, baked goods, bagels, fruit, cereal, milk, juice, coffee. Enough fuel to get your mornings going well. It had square pillows. And they gave you many. Weird, but not the end of the world.
Definitely an economy hotel and nothing more. It becomes pretty obvious that management put all of their money into the restaurant and bar area and doesn't care at all about the maintenance of the rooms Beyond changing bed sheets and making sure door locks work. I lifted up the curtain above the window and saw layers of wallpaper crumbling from years of neglect. This place is in need of a total renovation. The price paid was not terrible since the location is great, right next to the lakefront, but we would not stay here again unless we had to. On top of that, $15 a night for parking in an empty parking garage attached to the hotel? You've got to be kidding me. And then the receptionist lied to me and said there was nowhere else to park other than the street in which I would have to call the police to okay my vehicle overnight. There is no sign that says no overnight parking, and it was apparent that everyone else in the area utilized street parking overnight. So I parked in the street and lo and behold not a single car was ticketed, nor did anyone have a special permit in their window. Tons of stuff was within walking distance, plenty of great restaurants and bikes for rent. This place has a lot of potential if somebody would invest into some much needed updates to Pull this place out of the 1980s See above
I liked the location and the partial vies of the water. The air conditioner unit is older and every time is turned on it roared to life and was loud and continually woke us up.
Refreshing vintage style (Built and operational since the 20s) with modern updates. Very clean and comfortable. Staff was more than curtious. I wanted to move in. A bit drafty. That's it.
It's an older hotel, so it has a romantic charm. The rooms could be updated. The old window air conditioner was loud through the night.
The cafe was wonderful. The staff were fantastic. We initially had a room that smelled like smoke. After telling the staff about this, they instantly changed our room to a different one. They made a bad situation into a great situation.
Location. Room was comfortable. Full kitchen. No elevator. Restaurant limited offerings and hours
The hotel cancelled our reservation an hour before we were set to arrive, and this is after we received a reservation confirmation that morning. We were left scrambling to make alternate arrangements at the last minute and while on the road.
They overbooked us so we were moved to a different hotel that was less convenient. Not a great experience but it could have been worse.
We liked the river being so close so we could go outside and sit on the benches there along the Walk. It was easier to walk to the events we were attending because the Residence Inn was located close enough to them. The Staff was friendly and professional and helpful. The AC was excellent! The sofa bed was so rough on my cousin's back he was very sore the next morning. There were never enough towels so we had to ask for them several times and for the money we paid to stay there, the towels were thin, very non absorbent and rough on the skin. There weren't even any toiletries provided that even the cheap hotels have in their rooms! When the cleaning person came in, she/he removed the dirty glasses and cups in the sink and never brought any back. We actually would have preferred to NOT have the cleaning crew come in. We kept the room fairly cleaned up and could always call for whatever we needed. One bottle of water, a bottle of soda and a bag of chips cost $8 at the hotel desk so bring your own drinks and munchies!!
Loved the view, high ceilings, comfortable bed, room/suite size
The room and hotel was great looking and modern and the area was amazing! The bests were a little too firm and stuff, the pull out sofa had a bar that went right where your back would be so keeping it folded up was more comfortable for my friend. The breakfast had potential but the eggs were extremely watery
Room was comfortable and large. Location was great. Was told breakfast ended at 9, at check in we were told it ended at 10. Minor inconvenience.
Very interesting architecture with incorporating the former beer kettles of Pabst into the design of the hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
comfortable bed, big room, clean & updated bathroom
Downtown close to good food and entertainment. Staff had great suggestions for places to go see small rooms but comfortable bed.
It was a very nice hotel for the price and I got an upgrade because of the problem with the reservation.
The location is great, the rooms are clean and comfortable and a great value for the money.
It is a hotel in a very convenient location, right in the downtown Milwaukee area. Also has a pretty cool restaurant/bar in the basement. The hotel staff was also very nice. No
The staff was nice Our room had bugs in it and we asked for a queen bed but were given two twin beds, which was aggrivating
The room was ready for me by 10:00 am None
Close proximity to the downtown hotspots (food and bars) suited us perfectly!
Free Internet, Clean room, Convent parking in the garage just opposite, good location The windows + curtain mechanism was lousy...There should be proper windows in the room.
location, economical beds
The staff were all very pleasant, the decor divine (elegant/classy). And the breakfast was GREAT! Nice convenient location, easy access to shopping and theaters galore. I love visiting Mikwaukee, there's so much to do especially downtown. What a treat!! There was an odor in our room occasionally (the only thing I can akin it to was raw sewage). While it wasn't continually present it did waft through a couple of times and I was left to wondering what the heck it was or where it was coming from. I didn't address my concern with the staff, as it wasn't a continual odor and reminded myself it is an older building (it's on the National Register of historic places) and these things cans/do happen. My bed however was slightly lopsided and that made for a little bit of uncomfortableness. My only other concern was the amount of panhandlers out on the street near the building. While that's not the hotels fault, I do feel their staff should make certain at all times their guests are not bothered by them especially when walking to the surface parking lot which is about a block away.