La habitación estaba muy limpia. Las camas son cómodas. El desayuno tenía muchas opciones de comida para comer. Me volvería a alojar allí de nuevo. La piscina y el jacuzzi eran rotas. Tenía ganas de tomar un baño, pero no sucedió.
Las habitaciones estaban limpias. El personal era muy servicial. Gran desayuno
Estaba ubicado en una zona agradable, la piscina estaba limpia y atractiva
Great layout of rooms, modern and clean rooms, great location, and excellent business services... Breakfast service not quite as good as other Hyatt Place....coffee was not good.
The room was very clean and beautifully designed. I loved the flat screen TV and fold out couch. Also, the wireless internet was easy to use and the continental breakfast was simple and tasteful.
The hotel is modern and new, and the staff is very friendly. There are also some shops and restaurants nearby.
The room was great! Very clean and comfortable. Nice location. The breakfast was suppose to run until 10am but on one of my mornings the staff was cleaning by 930am.
The hotel was great, and spacious. there is a convenience of a few shopping plazas nearby, but no sounds, it was quiet and enjoyable. I loved it!
Seemed recently / well updated. breakfast starts too late, 7AM
I can't remember being more impressed with a hotel compared to this one! My room was HUGE, clean and nicely furnished with a great little fridge/freezer, microwave and the rest of the standard items. In addition to free continental breakfast, they provide a free dinner every night with free tap or bottled beer and wine!!! The pool faces west so you get sun all the way till sunset. The staff was amazingly friendly...a guy got wasted drunk and threw up in the pool so they asked him to leave the pool, and of course he was quite argumentative, but the manager that was escorting him did an incredible job of calming him down and even carried all his stuff (two coolers and more) for him as he walked him back to his room. The front desk was remarkably friendly, and when my flight landed at the nearby airport (Phoenix-Mesa Gateway), I called them to ask for a shuttle pick up, and before I even hung up the phone the driver was pulling up at the curb. Even the housekeepers were awesome and friendly. It's located kitty-corner from a Circle K that is pretty large with a great selection and a Red Box, and within a mile there's shopping of all sorts including a Target, Fry's, Walmart and plenty of restaurants, all of which are reachable by bus, and there's a bus stop right in front of the hotel. Holy WOW I was BEYOND satisfied with this place!!! It would be nice if there was a wider pool deck so that there could be more space between the pool and the fence for lawn chairs so that you could still walk around them, but I made due just fine :)
Location - aside from dairy farm. Shocked that anyone would build a hotel in the cloud path of multiple dairy farms. No way would I stay here again. I stayed for 3 nights, really planned to leave, but got so busy I didn't. We just suffered being hot at night, because we couldn't use the A/C due to smells.
It was clean and comfortable. The location is great; close to the airport with convenient shuttle service. I will definitely stay here again.
Free shuttle to and from airport. Free breakfast. No on-site restaurant.
We went to the hotel while our house is being repaired for mold issues. The Kayak website advertised this hotel as clean but that was not true. The first room we got (108) smelled like smoke from cigarettes and the bathroom smelled like pee. We asked for a different room and they gave us 109. The pillows smelled like human sweat and when we were ready to go to bed we noticed small black particles in the sheets. I felt what I can describe as a bug bite and a red rash developed. We (my two kids and my 8-month pregnant wife) packed as fast as we could and we got out of there.
I requested a spacious room and the room I got seemed pretty spacious. The hotel seemed to be a new construction so everything seemed pretty new. Air conditioner held the temperature well. Pool area looked nice, but I ended up not having time to enjoy it. This hotel is in Gilbert AZ not Mesa AZ so it is about a twenty minute drive to downtown Mesa. It appears to be near farming land so the fertilizers they use do carry a smell. I was unable to get my first night refunded, because I booked online on kayak and not through them directly. I do not know if they would have given me the refund had I done direct like they were suggesting, but that is how they made it sound. I had a situation where I could not arrive on the first night and had to get a hotel in another city so I paid for two hotel rooms that night.
It was very helpful to have a shuttle to the airport. Staff was great. Didn't use the pool. Breakfast was good. Nice to have a small bar with appetizers.
Great hot breakfast every morning. Pretty quiet, room was satisfactory but a little dated with the standard air conditioner under the window. Quick access to the 202. Upside of somewhat isolated location is quiet at night. Whew, if smells bother you, be prepared when the wind is the wrong direction from the dairy farm not far away. No cameras in the parking lot, so we couldn't tell whether our rental got keyed there or the shopping center we went to for dinner.
It was in a good location. We did not have hot water any morning during our stay.
el parque acuatico paradaise si, no me gusto que me hicieran un cargo de 30 dolares mas impuestos diario sin previo aviso, cuando lo reclame me informaron que era por el uso de estacionamiento, cafe en el cuarto, por la disposicion de el gym, y uso del parque acuatico; cosa que estos servicios deben de incluirse en la tarifa del hotel como lo es en todos los hoteles. (cuando hice la reserva pregunte en el hotel si el uso del parque estaba incluido en la tarifa de hotel su respuesta fue afirmativa, que tenia derecho hasta 6 personas, nunca me aclararon un cargo adicional)
Los jardines eran preciosos y estaban en excelentes condiciones. Las habitaciones son grandes y tienen todo lo que necesitas. La ubicación fue excelente. El gimnasio era increíble! La cama no era la más cómoda que he utilizado en un hotel. Especialmente por el dinero. Como es de esperar, el servicio de comida en el lugar es extremadamente caro. Tarifa de resort es alta y no opcional - ¡te convencerá de todos modos!
My room was next to the pool, the rooms were a good size, staff was amazing, was given late checkout until 1:30 for no charge, the golf terraine is gorgeous, there were other families there on Saturday which made it nice for my daughter to play, pool was very clean, there are 2 pools, the smaller pool is nicer, pool is open late, hot tubs are large, store across the street, lots of restaurants around, no bedbugs. Hot tub wasn't working by large pool, furniture in room is from 1967 and smells accordingly, rooms feel like a mix between a skanky motel and retirement home, the whole place feels like a retirement home, I went to the restaurant and it was gross, waitress was very rude to me and I left, rooms don't feel very secure, some really shady looking guests, towels are nasty, purchased Lysol wipes and wiped down my ENTIRE room after I was told my room was non refundable, it was filthy, including the toilet, bed very uncomfortable, there was blood on my sheets.
Strange parking situation but not bad
The room was big and very clean. The kitchenette was a nice amenity, too. The bathroom area was very functional with the shower/toilet in a separate room from the sink and very long counter (loved the counter space!). Although standard in most hotels, having a functioning iron and board that didn't leave a stain on my shirts was a life saver. I am a big coffee drinker. I would've like to see a little more than maxwell house coffee filters for the old style coffee pot. I tried it once and couldn't do it twice. Ended up going out for coffee.
No continental breakfast as promised
Everyone was very friendly, accommodating, everyone from housekeeping to front desk, maintenance, wait staff at the restaurant The restaurant has a tent menu on the tables, I asked Suna, one of the waitstaff to order a couple of the small plates to go so I could eat them in my hotel room. She said no, the small plates are for golf members only, I also explained that I am staying at the hotel, she said no, but they have a buffet they are setting up and it would be ready at noon. I never went back for food. If I can't order what I want for food, I won't give you my business.
The 1st we was given was dirty, needed updated. We asked for a second room, it was also dirty & needed updated. The 3rd room was dirty, needed updated & the beds were not made. We asked to cancel & they agreed. We would not stay in any of these rooms even if they were free.
Nothing The service The Customer Service The Reservation Desk
Location close to venues and restaurants Staff asked for us to write a good review if we enjoyed everything. It's their job to make me want to write a good review. After many years on customer service I found it very tacky that managment asked me to write a good review
No continental breakfast as promised Hot tub was closed due to repairs the other one was packed so wasn't able to use it.
Course is fun to play. The staff was friendly and went out of their way to please. Prime rib was excellent and the restaurant staff was very efficient and nice. The resort was built in 1960, so things are a little dated, but they are working on upgrades all the time. The kitchenette is a great option for the people who don't like to eat out every night! P.S. Don't eat the oranges on the trees they are an ornamental variety and YUCK!!!
Nothing to like here. The staff was not helpful. The facilities were run down. They were charging way too much for what it is!! Do not be fooled!!!
Friendly, well maintained, pet friendly. Liked everything.
Nothing The beds are uncomfortable, no locks on restroom, no clean towels by the pool, TV channel were minimal, didn't have extra pillows when asked, bed sheets were stained, elevator was too slow and towels had a bad odor.
Nothing Upon our arrival and check in, we were assigned a room on the fifth floor. Having brought a number of items for family members, we needed to unload our vehicle as the Motel is located in a high crime area; full of abandoned buildings which previously housed Night Clubs, Pubs, Movie Theaters, Restaurants, and Strip Malls. I went in search of a luggage cart to speed and easy the task. Not finding any in the area of the elevator, I returned to the lobby and asked the front desk attendant where they stored them. I was informed they could be anywhere in the Hotel. After searching seven floors, I finally found one outside in the parking area. It was the one, and only one for the entire Hotel. Next problem we encountered was when I flushed the stool in the bathroom and water sprayed out from between where the tank sets on the bowl. I notified the front desk of the problem, and following repeated notifications to the front desk of the leak, it was repaired on the fourth day of our stay. During our stay, the fire alarm went off three times resulting in our evacuating the Hotel down five flights. The Hotel was undergoing major repairs due to the roof leaking and major water damage to dry wall in many areas of the Hotel. The quality of the Continental Breakfast was very poor and second rate. We went out for breakfast after the first morning.
We stayed in this hotel for 5 nights. It was our worst hotel experience ever. On the 3rd night, around midnight, the fire alarms in the entire hotel went off. The entire hotel was evacuated, seemingly because someone had burned popcorn. On our 4th night, we noticed the sink was filling with water and black sludge while the faucet was NOT on. We alerted hotel management, they did not have someone to fix it until morning and did not have a king size bed to move us to. By the morning, the entire bathroom floor was flooded. Somehow that morning at 7am, they "located" another king size room to move us to. Once we arrived in the second room, we noticed that the flushing mechanism for the toilet was completely busted. We alerted management again and expressed our extreme displeasure. Their response to us, " Well it's a hotel. Things break." The hotel is 15 years old. Terrible, terrible stay, Upon speaking with the management upon leaving, they offered to comp 1 night and that's it. Lovely, NOT.
Relaxing atmosphere..nice rooms...outdoor patios for each unit Ability to get a room location that is requested in advance. Why ask at time of booking about your requests if they do not honor it or sem to know that there was even one asked for..if I asked for a back 2nd floor suite..why try & give me a 1st floor front roomm ?? Second time this happened .
the location is very good close to Phoenix and those attractions. We even went to edona for a day trip. The staff helpful. The room was poorly appointed. The bed was terrible. There was very poor water pressure. We could not believe that there wasn't free wi-fi. We found this to be archaic & unacceptable.
It had no internet connection and its staff left a lot to be desired not very helpful. Internet connection was supposed to be available but was not and they could not care less.Of the many hotels I have booked through you this was the first hotel I felt I had to complain about.Finbarr Ross take it off your list.
The hotel was convenient to shopping and close to our golf school. The front desk staff were really nice, but they didn't appear to be overly competent. The room was not cleaned properly; bathroom sinks not cleaned; bed very poorly made with bedspread left piled on the floor.
I love the location and the nice facilities. Staff is friendly and helpful. Food is good and golf course is reasonably priced. I don't like that the attached bar closes to early during the week (9pm). We were toward the front of the whole area and the flag was displayed directly in front of our room. There was NOT adequate window shades to block out the continuous very bright light.
The facility appears to be clean and the grounds and pool are very nice. It is a good location for our purposes. Hot water was in short supply--especially in the evening. Although the bed was soft and comfortable--the sheets were paper thin and better quality linens could have added comfort to the sleeping experience
The bed was so comfortable and and it was quiet. Front desk was friendly. The smell of cigarettes in the room. Room didn't necessarily match the picture but then again does any picture ever match..?
The staff was very courteous, professional and helpful. The hotel, although older, was well maintained.
Location was great and the staff were understanding and very accommodating . The hotel bar was great A Resturant was available in hotel but it's prices were much to high as high class restaurants were nearby and offered affordable meals and a wide variety which wasn't available in hotel. You can't ask high prices for meals with superior competition right next door.
Las camas eran fantásticas! En algún lugar de mi reserva venía el nombre "aeropuerto" ... pero estaba relativamente lejos del aeropuerto! También nuestra habitación tenía un olor a humo...
Las habitaciones estaban bien. La zona tenía muchos restaurantes a poca distancia. Cerca de la autopista y de fácil acceso. Nada
El personal era muy agradable Horrible, debería haberlo sabido cuando me registré, como la gente delante de mí se quejaba acerca de las habitaciones. los escombros de construcción por todas partes. Parece que los pasillos no habían sido aspiraron este año. El aire acondicionado no funcionaba en la habitación, sólo tiraba aire caliente. El lavabo constantemente caliente, nadie fue capaz de apagar. Hacía mucho calor. Además, las puertas no funcionaban bien. Cuando preguntamos para cambiar de habitación, nos dijeron que no había ninguna disponible. Me parece chocante ya que sólo había un puñado de coches en el aparcamiento.
Habitaciones renovadas son muy cómodas y elegantes. Las habitaciones de lujo tienen un patio y ducha. Todo el personal del hotel era muy amable y servicial. El desayuno buffet es abundante y está bien de precio. Las zonas públicas han sido bellamente renovada. No me gustan nada
No sentía acogedor
El personal es muy amable. Gran ubicación. Gran relación calidad-precio. Sin duda me alojaré aquí de nuevo.
El personal fue servicial y muy acogedor. Nos cambiaron a una habitación mejor, al lado de la piscina, por sólo $10.
Me gusta los servicios que ofrecían. Sin duda me alojaría allí de nuevo.
Vino en la happy hour, aperitivos, bañera de hidromasaje y piscina, facilidad de usar restaurante mexicano al lado del vestíbulo.
Restaurante, actividades sociales, decoración, entretenimiento, ubicación, artículos de refrescos y aperitivos, políticas de mascotas. Botella de agua $4 en la habitación.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Everything! Very Unique.
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors. Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
Cleanliness Room service took forever to show up...2hrs later
I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :) I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well. While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None