The Hotel has a victorian feel of elegance, with a large ltiled floor lobby with soft furnishings. The wide tiled stairway leads to a firstfloor balcony overlooking a courtyard, this also has soft furnishings and a snooker table, plus a cage with two love birds in the corner. two coridors left and right lead to the rooms. there is also a top floor with more rooms. This was my second stay at the hotel and we were upgraded to a similar sized room with a kitchenette, however the room had a older although well maintained aircondition unit. Unfortunately mice were getting into the room. It was very noisy first thing in the morning from staff and guests alike. The room was right next to the stairs leading to the top floor and worse still opposite the linen supply cupboard were the staff would congregate talk and chat loudly early in the morning 5:00
I was satisfied with the location. Walking distance from the Nationalé museum and from Intramuros.The hotel was clean
Location It needs remodeling and it need cleaner carpets
breakafast buffet was superb. rooms are too old. need to renovate.
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
Price and service Food
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local
The fishes and water tank in the room... Awesome view. For first time visiting, it would be nice to be given a short view of what the hotel is, where it's located, what's around, and what we can do in the hotel or sounding area.
Clean, polite and friendly staff Food not exciting, location is good for view but not close to other activities
The location of the hotel and the comfort or the room I did not like the fact that in the room the breakfast was stated as starting at 6.00 am and finishing at 11.00 am but when I went down for my breakfast at 10.20 am I was told that it finished at 10.00am not as it was stated in the room.
the Main Gate is far a way from the room you have to wal and walk :))
Very nice location with a lot of activities What I hate most........the bathroom was really inconvenient.
The view And lovely food and location and staff was friendly. Thanks for upgrade.
I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant
The trademark of the hotel is definitely the in-room aquarium, which is why I wanted to try it out. My 6 year old daughter was entertained and spent hours watching the fish swim around. Ocean park is right outside as well. Excellent location for guests planning to visit. Shower and toilet were clean and the water heated up very quickly. Decent Wi-fi speed. Bed was comfortable. Room service was quick. All you can eat breakfast buffet is really good since its free for 2 guests per night. But I had a few guests over for breakfast and i felt like paying 600 php per head was a little too much. Service was excellent. Bath tub placement was questionable since it was out in the open. Not a problem for kids who want to swim around but no privacy for adults who want to take a bath (unless it's more of a couple's romantic weekend, then it wouldn't be a problem). Menu for in-room dining is very limited. Some of the decorative pillows looked like they needed to be replaced. I was really hoping to get a room with a view of Manila Bay AND an aquarium, but its either 1 or the other. I would have paid extra for the suite, but it had no aquarium.
the room decor the location and the internet very slow
Fantastic wallside acquarium in room. Really different and Nice.
Aquarium in the room if you select this option. Modern room confortable. Too expensive. Awful brreakfast in a fast food area, bad quality disproportionate with the quality of rooms and price. If breakfast is important to you do not go there.
La amabilidad del personal, el cuidado de las zonas comunes y un copioso desayuno. Buena ubicación para visitas culturales y bares y restaurantes. La habitación standard es muy básica, por el precio. El resto, bien.
La ubicacion Me dieron una habitacion en el otro ala del hotel... las puertas de la habitacion eran de papel y estuve toda la noche oyendo pasar gente. El personal de la recepcion no me ayudo a nada, pasaban bastante de todo. No hay mando para el aire acondicionado, que hacia un ruido horrible.
I definitely would recommend this hotel if you have transaction near in this area. The room is spacious. The bathroom is wide enough if you're with your family and closed to restuarant too. In our vacant time just a walking distant to Rizal Park.
Friendly service. Large rooms.
Near of St. Luke Medical Center Front desk receptionist are not willing to answer if you have a questions about the room
Staff was excellentComplimentary breakfast was excellent.The security outside who opened the door every hour of the day were excellent.Location was very good.The view from the patio by the restaurant was nice.The restaurant staff were very nice
Close to mall and embassy. Friendly staff. Room on 6the floor and Elevator out of order
the front desk staff the little roach crawling on my bed one afternoon, the small size of the room for the price
Good central location in Ermita. Includes breakfast in the morning (ok quality, nothing great).
Everything was perfect and on a high level.
Room was clean and comfortable close to mcdonalds The taxi from airport was expensive wish i could havethe hotel pick me up next time
good hotel near rizal park and bay walk there s no refrigerator provided in the room no drinking water and cup plate or hot cattle
Staff is very friendly. Everyone says hello to you. Room service is good, but food can be expensive versus going to the restaurants. Robinson's mall is just in walking distance and many restaurants. SM Mall and Mall of Asia is a taxi ride away about 15-30 minutes depending on traffic. I extended my stay and received a discount on the room rate unexpected. Highly recommend this hotel to anyone that would like a nice hotel with good service and good prices.
The bed was comfortable. At least there was bottled water to drink. Location is good, very close to everything. No towels in the bathroom. I was glad I brought towels with me. The prize of this hotel is too much for what I paid. The room was very small.
Just a basic room. Not as advertised. All though the room was clean and affordable I booked for 2 adults and 1 youth. Their was only 1 small bed. In a very large room. And if we wanted a second bedroom it was $20 more. If we want more pillows it was $10 more. If we want blanket 10 Nightly