In town to visit family and the separate living area in our room provided a great place for us to all gather before and after dinner. The entire suite was spacious, comfortable, and clean. The complimentary breakfast was delicious and had great healthy choices. All the staff were very friendly. The location is great and walking distance to some fabulous eateries. Would definitely return.
Location was good. Room was clean and spacious. Bathroom was not what was shown in picture. Had a tiny tub and shower while the picture showed a spacious glass enclosed shower.
proximity to bars and restaurants downtown Some house keeping issues in the room
we order room service, adn the quality and taste of the food was excellent!! and the service very kind.. i was aware not to leave things in the car like gps, laptop, etcccc..and we felt a litlle afraid of going out for a walk... increase security please
They need to upgrade their TV's bad!!
Proximity to train station, comfortable bed Bathtub wasn't draining, when complained they tried to fixed it but didn't work do they transferred me to another room but I had to get my language myself, the room service guy gave me the key and left. Old painting of the doors.
I was at a conference - there was everything we needed. The guest rooms were very comfortable - lots of pillows! A few things: A light on the podium in the Grand Ballroom would be a welcome addition. Also the chairs aren't comfortable and they are placed too close together. The escalators were broken. I don't like that you have to go outside, walk a distance, then carry your luggage up stairs to the car, when parked on the roof level.
The staff was very pleasant - made you feel welcome. The Computer was down at check out so no receipt was available. One was to be sent electronically but nothing has arived.
we loved the pool area. WHen my 3 year old was disappointed that she was too small to ride the waterslide, the life guards took her to help feed the koi fish! It made her day!
The pool area was great Resturant food was poor
Our family really enjoyed the pool and waterslide
The bed and linens and soaps were fantastic! When I booked on line they did not get my written message until too late.
Convenience of have the room and conference in the same location. Loved the food. The hotel restaurant offers a good variety.
Fabulous location - steps to the Covent Market (spent a lot of time and money there), and all our other destinations. Very modern tasteful rooms although perhaps a little too heavy on the 'minimalist' side. Great bed and linens. No street noise in our room since we faced the atrium. Other than the AC (see below), very quiet - couldn't hear other rooms. Staff were helpful and responded quickly to any requests. Very noisy air-conditioning - both the blowers and the compressors on the roof (we were in a top floor 'loft' room). Couldn't even hear the TV when the AC kicked on. Parking - had to park under the market that does not have in/out privileges. There was no hotel information in the room i.e. checkout time, phone policies, amenities, room service etc. Only paper cups for the coffee and no cream (just whitener). Our room did not have a bathtub. Only 1 nice chair.
Marvelous King room was so nice and we did a photo shoot in the room and lots of room and great layout and looking forward to posting some pictures to the motel Facebook page I like the the open layout! I love the bathtub and the shower and the bed was so comfortable and nice soft and firm pillows. Nice furniture worked really well for my photo shoot with 4 models it was a big room lots of Space to move around to take photos!! I will return motel Metro and the staff was so nice and friendly
Perfect place to get away. Peaceful, quiet anf staff was very nice. Room was very clean and felt like my own personal retreat. Cant wait to go back. Parking was across the road in underground parking garage under the market. Lots of parking spots in garage. Cant say enough amazing things about this place. Loved it!!
Excellent location Website states 'valet parking' available. However I was told the hotel had no parking, but suggested the Covent Garden Market lot. This lot was not open to the public on the night of my stay 'JLC Passes only' which left me parking at the Galleria Mall. A little ridiculous to have to take a taxi from the parking lot to the hotel (walking distance, but not with luggage). Not enough towels or bathrobes provided. Also, the night staff agreed to a late check-out but the morning staff refused to accomodate this.
Service was great, location was perfect as we attended a concert at the Labatt Centre. Non traditional style of room was fun. Needed more sitting room.
Location excellent, across the street from farmers market, modern furnishings were a nice treat. Did not get promised bath robes. Were told that the laundry was not delivered. No enough hooks to hang towels.
room was nice and location to jlc parking is a pain across the street
The room was absolutely huge. Easily twice as big as every other equally priced hotel in downtown London. And the bed was so comfortable! My room didn't have a city view, that's all.
The room is very good, good decoration and large. 10:30 checkout time is too early, which is not stated in the booking process.
For our purpose---location----clean and friendly, competent staff
Se accede fácilmente desde la autopista, tiene buen aparcamiento y está perfectamente equipado para una estancia de pocos días
Amplia habitación en la suite. Cama grande de dos metros de ancho. Un pequeño saloncito con un sofá cama, un sillón y una mesa con tres sillas. Tenía nevera, microondas y cafetera. Muy limpio. Y personal muy amable. El sofá cama es incomodo para dormir porque se clavan los muelles.
Close to restaurants. Your staff were very friendly. There was no pool
clean, comfortable room, rewards points, complimentary breakfast, easy to get to, overall good experience, we have used this location several times...jim
Room very clean. Friendly, helpful staff. Free breakfast concluded at 9:30 A.M., too early for weekend/holiday visits.
Warmly welcomed by staff. Good buffet breakfast. Close to stores, malls. Beds were comfortable. Stopper in bathroom sink was not working. When I booked online I booked for myself, my husband and our 13 year old son. When we arrived there were only coupons for two breakfasts.
The hotel was overall decent. The room smelled a little bit smoky even though it was a non-smoking facility, but it was quite endurable. We stayed there just for one night; close to the highway. They had a fridge and coffee machine and seemingly a playstation in the room. Breakfast was good including one serving of toast, pancakes, sausages, and/or eggs. Beside the decent strange smell which somehow every cheap hotel contains it was a nice one night-stay.
The rooms were spacious,bright and clean. The lobby/breakfast area was also bright and very comfortable. Staff were courteous and helpful and the location is convenient - right off the 401. The water was not hot enough.
Atmosphere- like stepping back in time!
that our reservation got lost and we were told there was no room for us when we arrived. reservation was found in the Manager's computer but wasn't at the front desk. very frustrating
The food was excellent There was no heat in the room and it was a cool evening. It was difficult sleeping all night.
Fully renovated. Like a new hotel but with original character of a beautiful old home. Spacious, good food, rich decor with stain glass, wood trim. Feel like we really lucked out with this reservation.
Very spacious room, good breakfast Price
I was pleasantly surprised by the size of the room, and the available kitchenette. It was a great place to stay in downtown London and was very reasonably priced.
This guest did not leave comments about this hotel.
Kitchen in the roomLocation to downtown Air quality of roomRooms although clean and large felt baron.I would of liked an option to choose between free parking or free breakfast. With a kitchen in my room and the quality of the breakfast, parking would be better value for me.
Beautiful room, spacious and clean. Ice maker did not work. No ice available in hotel. Sent to convenience store.
This guest did not leave comments about this hotel.
Very clean, nicely decorated, and spacious. Great amenities such as the fitness centre and Internet access for up to 6 people. I would be satisfied to permanently live in an apartment-style room like this. Room description stated 4 dining room chairs. There were only 2. An open concept that connected the kitchen and living room would have been preferable.
Close distance to downtown and unique restaurants. Room was clean and spacious . Liked the fact it had living room and kitchen . That we had to pay for parking for multiple vehicles . Added to the expense. Room needed some updating .
Beautiful and very spacious!!! Buffet breakfast was also good. Loved how big our suite was. Parking is not free but also not very expensive. Parking Costs $14.
lots of space in suite constuction in front of hotel
The room was beautiful and it was very centrally located. no
There wasn't much we liked vary rude staff The room ,the hallways,the staff
excellent staff, service was great, was disappointed with breakfast- need more toasters, juice machine not working- no plates - food not stocked - was disorganized
The amenities were excellent and very clean. The beds however seemed very uncomfortable by today's standards as did the furniture otherwise I would recommend this place to anyone
Front desk attendant was great and very informative. Bed was very good. Need new TV'S. Tv switcher did not work that well. Should update to lcd tv sets. Also should consider wireless network connectivity as an option for your guests.
They did not leave wash cloths or hand towels the second day.I did complain to the desk
Quick check in. Closet doors were broken. Bathroom fawcet leaked. TV remote did not work. I asked for another one which also did not work.
Great price and ideally suited to access the area. Plenty of things to do for a medium sized hotel and clean and tidy. Friendly staff
The staff was wonderful. I mentioned to Amanda at the desk that it was my daughter's birthday she sent up a birthday cake.When the next door neighbours were extremely loud after hours security responded immediately, handled very argumentative people very well and followed up by checking the room from time to time.
I found the pool great for my youngest son. The staff were very polite and tried to please within their means. I found the cleanliness could have been alot better. We stayed for a couple of days and they did not replace the shampoo or soap. Nor, was the bathroom cleaned very well; floor was not swept or vacummed and soap scum was left.
very convenient location - the new bbq restaurant was very good nope
The staff was very nice. The room was very clean There was drunks as soon as we got off the elevator but the staff removed them
staff was very friendly and helpful, rooms were clean and comfortable
excellent hotel in the grounds of a conference/training centre. Hotel surrounded by green areas in built up area of London. Excellent staff. Breakfast also first rate
The whole experience was great. Atmoshpere.
Staff was very friendly and helpful. The room was excellent for the work that needed to be completed during my stay. The location was perfect; I enjoyed my walk in the morning and was I close to the hospital for a medical appointment. The food was far more than adequate and was, quite frankly, much better than I expected. The staff in all areas, but particularly in the dining room, were professional, friendly and exceedingly helpful. I will definitely return. I ate alone at dinner as I had travelled to the city for a medical appointment the next morning. The dining room appeared to only accomodate large groups so I was placed in the adjoining room near the pool table. The meal was excellent but the atmosphere was less than relaxing....at first very 'cold' and then quite noisy as the others finished dinner and began to play pool.
receptionist is pleasent, atmosphere is relaxed and calm. the neibourhood is very quite. the room and bathroom were clean and the bed was comfortable. there is no way for getting food or drinks after 19:00 which makes it a problem since the location is far from any shoping facility. you defenitly need a car.
Because the wedding venue was at the hotel, it was very convenient. Staff made an effort to put other members of our family close together (same floor) without being asked. Hotel was nice, however because we have two adult children we had to rent three rooms as there is the availability of only one bed per room. Can get expensive. Beautiful property though.
Lovely location, very clean, nice staff, and well priced.