The Staff was very polite and helpfull.
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Excellent hotel, clean, modern. Concierge was very helpful. Internet was free and reasonably fast. Location is a little away from the main sites to see but relatively close to Kyoto station. Overall, excellent place to stay. Please do not bring your kids here. The entire hotel was generally excellent for adults, business travelers, solo travelers, romantic getaways. Exception was that there was one family with possibly the only children in the hotel running/stomping around. Not appropriate. Please don't bring your children, this is not Disneyland, or at least keep your children under better control.
I like the design of the hotel the most. Lobby area is very spacious and nice. Breakfast was wonderful. Rooms are very nicely decorated with simple zen design. The bathroom area was very well planed and nicely done. The restaurants were not up to their standards. The food was average and the price was certainly high.
Staff service. Room view for the amount of money paid, overpriced room service with not so high food quality
Helpful concierge desk. Very helpful indeed. Very small issue, of when we received a tiny bottle of ketchup in our room, which was opened / partially used. I'm sure it was an oversight, but it would probably offend an infrequent traveller.
Rooms nice modern and spacious. Great bathroom and shower. Staff all spoke English and extremely nice and helpful Everything
The location is in a great part of Kyoto, within walking distance to lots of sights and restaurants. Staff was very accommodating and helpful. Bathrooms were huge and wifi signal was reliable. It wasn't a big deal, but the towels were kept in the closet and the hair dryer under the TV? Just a bit confusing.
Well managed hotel. Excellent staff, particularly male front desk agent March 20-21, he would be top notch customer service at any hotel. Room well stocked with toiletries, robe, etc. Nice complementary breakfast with several items selections changing day to day. Great price. Location: between everything and close to nothing. Getting from Kyoto station with luggage is not convenient as you have to wait and change trains, ex post I would pay $9-10 for a taxi. The metro station is right next to hotel but it pretty much good for going 1 station up to Gion or several stations down to Inari (everything else is out of easy reach). Room: window covered with paper panel because it literary faces the wall of another building so effectively no window. Overall: if budget is important that's a great hotel, if you'd rather pay more for a better experience, it is not.