Everything, especially the shuttle from and to the airport.
The woman at the front desk was welcoming, very kind, and very helpful. She made my very short stay so pleasant. When the shuttle wasn't running in time to get me back to the airport for a 5am flight, she got me a cab. Thank you. That I only could sleep three hours there, but that has nothing to do with you. It was an excellent room.
Beds were very comfortable. The coffee is absolutely the worst!
Location on airport The hotel feels more like a Hampton Inn vs. a full service Marriott. Marriott has renovated all of their full service hotels and this one seems to have been missed.
Service was excellent.
Staff was very helpful in accommodating my disrupted travel plans. The facilities are nice with quick access to the airport terminals and to restaurants.
Being able to stay at a 5 star hotel literally in the airport after a long day of travel was wonderful. The room was very clean and inviting and the beds were super comfortable. My friends and I enjoyed a delicious meal of bbq beef brisket and caesar salad for less than $20 before bed. The spacious restaurant and bar are located in the open lobby area with rooms located nearby accessible by elevator. The kayak.com rate made our stay affordable. $160 with tax.
Good rooms. They seem just remodel. Clean. Good TV Good Pillows. Nice place to rest before traveling. No bell boy available at time of check in. Also I had to wait more than 10 minutes in line for check in. Need to improve bath rooms and towel quality.
Very helpful staff and free breakfast. Good location if you are going to IAH. Comfortable bed. Same room layout as all Springhill Suites. Could have been cleaner. Room smelled a little funny.
The room was super clean that you could even smell it. It was so comfortable and cozy. I will definitely come back and 100 % recommended it.
We booked a room near the airport because we had a very early flight out of the airport. This hotel was so much more than we expected for the price. -- very comfortable beds -- small, directed reading light on each side of the beds (2 per bed) -- updated and clean -- separate toilet room and shower room was REALLY great for our family of 4 -- refrigerator, microwave, coffee maker, plastic utensils, plates provided -- friendly staff -- free shuttle to and from airport; on-time -- When we came down a little early to catch the 4am shuttle, the desk clerk invited us to enjoy some of their breakfast offerings even though it was not official breakfast hours (milk, juice, cereal, yogurt, fruit, and more) -- 2 burned out lights in the room (reading light above bed and 1 bathroom) -- I did not see a way to turn on the desk lights without turning on the overhead lights. Luckily I had my own little light with me so that I could sit at the desk while everyone else was sleeping.
very easy to access, very clean, no bad spells of smoking in the room, and the linens and carpets were nice and clean. Modular bathrooms was also very nice. the noise of the airplanes overhead, but then, you are close to the airport, so that's not your problem!!
The room was large and clean with a separate shower room and rest room. Also, the complementary breakfast was excellent. I can't think of anything.
Bien entrenado, agradables y serviciales equipos tanto en el check-in como en el check-out. Recibidos por nuestros nombres con sonrisas y contacto visual. Se aseguraron de que mis puntos Marriott estuvieran debidamente acreditados. Muy agradable.
Personal podría haber sido más amable. Sin duda, no como en otros hoteles Marriott.
clean rooms. hot breakfast. and a wonderfull shuttle service. front desk staff were fair , but could be more warmer with customers
I Lou Reed the beds and bedding, bathroom and amenities, tv desk, chair dresser. All were Really nice. The chair was especially comfortable for nursing. Nice big deep bath tub. You could totally do a water birth in it. ;) Beware of the tile floor. Slippery when wet. My baby slipped and fell several times after getting out of the tub.
Staff was friendly. Close to the airport. Very unclean bedroom. Hangers on the floor when we walked in. Scratches all over the walls. Dirt on baseboards and walls. Mattress just sitting in the ice machine room. No food establishments around except Waffle House and Jack in the Box.
Even though there is no restaurant in the hotel there are some within very close walking distance. This night the room rate was very good. No shuttle from the airport.
Convenient, close to airport, airport shuttle. Shuttle to airport doesn't leave until 5:05a, need a shuttle at 4:30a to catch 6:00a flight.
My wife thought that everything about the bed (mattress, comforter, sheets) was the best she had ever experienced. No.
the bed was awesome.. I loved the pillows. the waffles...... The consept of the waffle is great, but i've had better ones. this one tasted like cardboard.. no flavor.
The cleaniless and the friendly staff. No
Humidity control on the room did not work, everything felt wet amd sticky and had a stagnant air to it.
Nice hotel, conveniently close to the airport. Good restaurant on site. I booked and paid this hotel online through Kayak, but was also charged by Holiday Inn. I noticed that afterwards (I was in a rush to catch my flight). I called them and wrote an email 2 days ago about that to get reimbursed by HIE, but so far did not get a reply. I will follow-up, I am disappointed that they did not react immediately. Reason why I rated Staff as "Poor".
Convenient location near Houston International Airport. Shuttle service was reliably prompt. Good value having the Good Eats restaurant adjacent to the hotel, where kids ate free from the kids menu. Rooms were a little dark.
Staff rude, room dirty.
It was nice. Nice size rooms Shuttle didn't run in time for our flight in the morning. Had to call a cab.
Close to airport and free shuttle service No. It was great for needs
the bed was very comfortable. no
Close proximity to the airport. First room we were checked into had another guest sleeping in it.
I was very impressed with the cleanliness and well kept facilities. The sheets smelled like they just came off the line. The beds were very comfortable and plenty of pillows. There was a fridge and microwave in the room which came in handy. The hotel is on the same road as the IAH airport and was very convenient. Directions are easy and simple no problem finding the hotel. There is a restaurant on site and one next door. Go straight past the airport on US 59 to find more food options. Highly recommend this hotel . We plan to stay again. well worth the price. Only down was the airconditioner was on an energy saving mode and it got warm then cool I would ask for assistance next time.
Proximity to airport breakfast
The front desk staff was so accommodating when all of my travel plans changed and I needed to check in very early and check out late. No
The swimming pool. It was perfect for my 5 nephews. The pool allowed us to unwind and not be stuck in a room all day. The breakfast set up was very confusing and unorganized. Consider reorganizing the set up and the menu pricing. Too much confusion on if you have free breakfast, need to pay for breakfast or how much food you are allowed to get off the breakfast bar.
The ease in checkin. Completely non-smoking! No
The airline had trouble with our flight and they put us up in this hotel. It was very clean, staff was friendly and had a security guard. The room was very nice and the bed was so comfortable. I would stay there again if I ever have to go to Houston.
At check-in, the clerk was cordial, engaging, and made me feel welcome. He was very young, well-dressed, and smiled throughout. My only regret is that I didn't get his name so I could write a letter of appreciation to his management. My only complaint (which is very minor) is the side door would not accept my card key.
LOCATION CLOSE TO THE AIRPORT & RENTAL CAR RETURN, EXPRESS WAY fRONT DESK STAFF EXELLANT &, vERY HELPFUL Good free coffe in AM & cookie in PM Nil
The room was very nice and breakfast was tasty with lots of food choices.
It was nice and quiet
We were able to book a room for the same day to ease air travel schedules. While there, we could see the hotel would be nice for general stay, recreation, as well as extended stay.
Staff were very friendly and the hotel was clean and quiet. The shuttle was free and convenient for the airport The hotel is a bit out of the way and so there's no option regarding food. I ordered in but it took well over an hour for the food to arrive and its quality was minimal
Amazing staff and happy hour! Nope
Staff was friendly and talkative. The room was nice and appeared very clean. Saw a pair of cockroaches in the room at night and the shuttle driver was 30 minutes late, adding a bit of unneeded air travel stress.
This guest did not leave comments about this hotel.
Clean, nice rooms, good breakfast, friendly staff.
it was very clean and centrally located for what we needed to do the staff at check-in were not exactly hospitable, they were more worried about their plans for the weekend and seemed bothered to be checking us in
This guest did not leave comments about this hotel.
Great breakfast and social time. Not just cereal or chips but eggs, bacon. Pulled pork, wine and beer, pizza. Could not be better. Nothing.
Decent breakfast, plenty of free washers/dryers in the laundry room, good room layout.
Clean room and very friendly staff.
Every single staff member was pleasant and welcoming. The room was spotless and had every amenity. Its a great location if you need to get to the airport but not much else is around.
Stayed here overnight for an early flight the next morning. Convenient to not have to go out for dinner. More than enough at the evening reception. Pizza was very soggy. Taste was good.
This guest did not leave comments about this hotel.
Estoy muy inconforme ya que uds me reservaron una tarifa de 69 dls apx. y x 2 cuartos me confirmaron la reservacion, por 132 dls de las 2 habitaciones. al checar mi cuenta en el hotel me cobraron una tarifa de 90 dls x habitacion misma que pague ya que mi deje el hotel a la 6 A.m y no habia con quien aclarar la tarifa y el empleado no podia hacer nada. le pediria me realizaran el reembolso de la diferencia. gracias alejandro castillo barragan Me cobraron una tarifa mas alta de la resaervada por 132 dls de dos habitaciones y pague 184 dls por las 2 habitaciones. solicito el reembolso o no vovere a reservar por su conducto.
su ubicacion cerca del aereopuerto
El confort de sus habitaciones la ubicación y el precio
Great bed, modern room, pleasant staff I travel on business, great room great price All good
Very nice and modern. Bed very comfortable. No.
The location was great and the staff was was nice. Not at all waiting fornit to be apart of choice so I can use it more and gain points.
The room was clean and spacious. The breakfast had a good variety of both hot and cold items. Waffles, eggs and bacon, yogurt, fruit, pastries, cereal, breads, etc. The shuttle service worked well but is only available until 4:00 pm. We had a room on the first floor. There was a loud droning noise coming from a mechinal mechanism that ran all the time. Road noise is high due to the hotel sitting directly across from the freeway. There are no close restaurant's except for a Burger King
Close to airport, good value, free shuttle. The breakfast was horrible. First time I actually could not drink coffee. Room was not super clean, I think they were in the process of remodeling.
I stayed for 2 weeks and i thought they had a great cleaning staff. Clean, nice bed, no bugs, wooden floors. Superb value for money. Friendly staff. Only a few items for breakfast but can't complain. Some minor things: The gym equipment was not functional. Also maybe the waffle maker and toaster can be cleaned better because it's used by everyone, everyday.
I liked the quiet environment, breakfast was decent The comforter and blankets didnt looked that clean (not sure if that was cleaned).
room facing inside n not the parking no fridge in room
Very nice hotel for the price. Restaurants and convenience stores within walking distance. Staff was super nice and polite. The only problem I had was with the shuttle from airport. We drove around picking up people for 25 minutes. After a long flight that landed at 8 pm, I was ready to get to hotel and sleep. I didn't want to drive around the airport over and over again.
I liked nothing there Everything
Staff were very helpful and friendly.
Good Breakfast Had booked a room with two queen beds. They put us in a room with a king and pull out couch. The room was run down. The sleeper couch was broken and the two phones in the room did not work. Tried to work with the desk manager but she made no effort to change anything. She just looked at me and mumbled. Terrible experience.
Great staff, good rate and high quality finishes in the room, given price of hotel. Make sure you phone the hotel for its shuttle. Don't take the orange parking shuttle which takes you eventually to a different airport Super 8, which is slightly closer to airport but, but not as new. Airport shuttle for this hotel is direct. Would definitely go back.
close to airport- good value for money-excelent service