Ibis Budget Glasgow

The staff sorted a new room very quickly

The bed was broken

The hotel itself was clean and basic

My husband and I booked breakfast with room. When we arrived for breakfast there was nothing left also there was no cooked breakfast. We had a coffee. The hotel had not made arrangements for hotel being so full. I am looking to get a refund please.

When we arrived back in the evening, we could not access our room. There was a confused security guard saying something about a fire alarm so the lifts didn’t work. He took us to a horrible back staircase that was strewn with cigarette butts and other really unpleasant things. He then left us. Our room was on floor 7 but we could not get to it. The doors linking the back staircase would not open. We were stuck. At one point as we were going up and down trying to get back in, we came across a bunch of drunk people smoking weed. The security guard was no where to be found. Eventually we were spotted through the glass in one of the doors by a junkies who had wandered in off the street. He let us in. Thank good there wasn’t a real fire or emergency. The staff do not seem equipped to deal with it.