Novotel Bangkok Silom Road

The staff were extremely friendly.

I think time for the hotel to go for a major renovation, especially for the name Novotel.

Todo la mala experiencia fue subsanada por la atención exquisita de la Srta Ploy que trató de hacer lo imposible para que nuestra estancia fuera lo más agradable posible. Estamos muy agradecidos por el gran interés demostrado, es una profesional de nivel 10 .

No está a la altura de Novotel, jamás me había encontrado uno tan descuidado y de poca calidad. Toallas viejas y rotas, inaceptables en ningún caso. Habitacion sin hacer a las 17h. Sumidero de la ducha embozado, el agua de color tierra Ruidoso, descontrolado, una torre de Babel

Nothing poor food small stinking rooms will never visit again

Breakfast was really bad.. poor welcome.. poor staff.. small rooms

Some staff were properly trained who smiled and assisted my arrival.

The security staff wearing one shirt with radio during my early checkout I asked him to check and see if the grab taxi already arrived but instead of calling the security officer at the parking area he rudely answered and argued me "no no no car arrived yet, so impolite and he didnt even help me when I was walking and carrying my luggage. Sorry but I am the guest must respect and assist me. If he was so sleepy or unfit for job do not assign this staff in that post. If I did not ask and force him to call the security at the parking he would not call. So irritating and impolite. I understand and control myself not to lower my position and im more educated and im a training officer of the same hospitality industry. To the management please do something about it. I like Novotel, but train your host and always remind them to respect the guest and provide quality service.