Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
| Código IATA | AV |
|---|---|
| Rutas | 132 |
| Ruta principal | Bogotá Aeropuerto Internacional El Dorado a Medellín José María Córdova |
| Aeropuertos en los que opera | 48 |
| Aeropuerto principal | Bogotá Aeropuerto Internacional El Dorado |
Desventajas: Great company
Ventajas: Seat comfortable
Desventajas: Announce flight status and boarding process
Ventajas: Nada
Desventajas: Atención en los retrasos
Desventajas: Retraso de 3 horas, no dieron nada
Desventajas: Flight was delayed for over 2 hours
Ventajas: Very very helpful and nice crew.
Desventajas: I wish they vegan options to eat!!! Not inclusive.
Also on my flight review from Quito to Bogota on avianca , I meant to say the lights* they were on the whole flight. I could not sleep.
Ventajas: I had space, and the plane was quiet.
Desventajas: I wish the lifts would have turned off. They were on the whole time!!! Not okay.
Ventajas: Crew is always super friendly services are really good.
Desventajas: Food is not what it is to be,
Ventajas: The People who works in the front desk are excellent
Ventajas: It was on time
Desventajas: Nothing
Desventajas: Always Avianca is the best
Ventajas: Nothing
Desventajas: Change the whole system be more kind and human
Ventajas: nothing
Desventajas: better food
Ventajas: The airplane was very nice with great space between seats and the crew was nice.
Desventajas: During boarding procedure, the gate used did not support the number of passengers and was a little bit messy
Ventajas: Mucha turbulencia
Ventajas: Great flight.. super fast everything!
Desventajas: :)
Ventajas: Atención
Desventajas: Nada todo excelente
Ventajas: I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff.
Ventajas: I love Avianca. I love the fact that I can check in two bags without paying, decreasing the stress at the gate about whether I can get my carry on in the plane. I love the boarding is more general. I love that we get food. I love the inflight entertainment. I love the staff. I wish I could take avianca in every part of the world.
Ventajas: Flying with Avianca was a breeze and the plane was comfortable
Ventajas: Si
Desventajas: Si
Ventajas: I liked the food and the service from the crew.
Desventajas: Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX.
Ventajas: Delayed for more than half hour
Desventajas: More aircraft
Ventajas: There were delayed for more than half hour
Desventajas: More airplanes have to be ready for a better service
Ventajas: la tripulacion la puntualidad
Desventajas: mejor servicio de alimentacion
Ventajas: Crew seems to try
Desventajas: Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!
Ventajas: La comida estuvo muy buena
Desventajas: la amabilidad de la tripulación
Ventajas: Easy airline to fly with good equipment
Desventajas: Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy.
Also, everything was broken in my business seat
Desventajas: The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T
Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!
Ventajas: not much
Desventajas: same reasons given for previous flight
Ventajas: Everything ran smoothly
Ventajas: The personal at counter very helpful.
Desventajas: Some information on website is unknown for call center people, like issues dealing with disabled people.
Ventajas: Colaboración del personal
Desventajas: Atrasos
Desventajas: Food was horrible but again not looking to eat on planes anyway
Desventajas: Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway
Ventajas: The seat wasn’t working properly
Desventajas: Que no modifiquen los vuelos a última hora
Ventajas: The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything
Desventajas: More options in the food
Ventajas: Crew was nice, food was good, seats were great (bed)
Desventajas: Boarding was chaos
Ventajas: Crew was good, food was good, seats were great
Desventajas: Boarding was chaos
Ventajas: Decent entertainment but the headphones provided were bad.
Desventajas: Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff.
Ventajas: Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset.
Desventajas: Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport.
Desventajas: Late
Desventajas: Avianca used to have a better inflight service
Ventajas: Leg room was not bad at all . I'm not tall but I don't feel cramped.
Ventajas: The flight was half empty, so I have a lot of space for myself.
They gave us snacks while waiting during the delay.
Desventajas: The flight was delayed and no one said anything when I checked in/dropped my bags, even though they seem to have known in advance
Ventajas: Boarding was fast and we left on time
Desventajas: There was no sign or indication at the gate the we were at the right place. The screens in the terminal also didn't say anything about it.
Desventajas: A sándwich or something light to eat ínstead of just a drink.
Desventajas: Puntualidad
Ventajas: Check-in was fast
Desventajas: Food
Ventajas: Check-in was fast
Desventajas: Food!
Ventajas: Crew was awesome.... fg
Desventajas: No earphones were given for the onboard entertainment.....
Desventajas: I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area.
Ventajas: The crew was very nice people. It was a good trip.
Ventajas: Nothing
Desventajas: Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY
Desventajas: On time. Good flight
Desventajas: Incómodas las sillas de general
Desventajas: The food could’ve had been better.
Ventajas: The crew was attentive
Desventajas: The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted
Desventajas: Great company
Ventajas: Very very helpful and nice crew.
Desventajas: I wish they vegan options to eat!!! Not inclusive.
Also on my flight review from Quito to Bogota on avianca , I meant to say the lights* they were on the whole flight. I could not sleep.
Ventajas: I had space, and the plane was quiet.
Desventajas: I wish the lifts would have turned off. They were on the whole time!!! Not okay.
Ventajas: The People who works in the front desk are excellent
Ventajas: It was on time
Desventajas: Nothing
Desventajas: Always Avianca is the best
Ventajas: Great flight.. super fast everything!
Desventajas: :)
Ventajas: Atención
Desventajas: Nada todo excelente
Ventajas: I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff.
Ventajas: I love Avianca. I love the fact that I can check in two bags without paying, decreasing the stress at the gate about whether I can get my carry on in the plane. I love the boarding is more general. I love that we get food. I love the inflight entertainment. I love the staff. I wish I could take avianca in every part of the world.
Ventajas: Flying with Avianca was a breeze and the plane was comfortable
Ventajas: Si
Desventajas: Si
Ventajas: la tripulacion la puntualidad
Desventajas: mejor servicio de alimentacion
Ventajas: La comida estuvo muy buena
Desventajas: la amabilidad de la tripulación
Ventajas: Easy airline to fly with good equipment
Ventajas: The personal at counter very helpful.
Desventajas: Some information on website is unknown for call center people, like issues dealing with disabled people.
Desventajas: Food was horrible but again not looking to eat on planes anyway
Desventajas: Que no modifiquen los vuelos a última hora
Ventajas: The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything
Desventajas: More options in the food
Desventajas: Avianca used to have a better inflight service
Ventajas: Leg room was not bad at all . I'm not tall but I don't feel cramped.
Desventajas: A sándwich or something light to eat ínstead of just a drink.
Ventajas: Crew was awesome.... fg
Desventajas: No earphones were given for the onboard entertainment.....
Ventajas: The crew was very nice people. It was a good trip.
Desventajas: On time. Good flight
Desventajas: Flight was delayed for over 2 hours
Ventajas: Crew is always super friendly services are really good.
Desventajas: Food is not what it is to be,
Ventajas: The airplane was very nice with great space between seats and the crew was nice.
Desventajas: During boarding procedure, the gate used did not support the number of passengers and was a little bit messy
Ventajas: Mucha turbulencia
Ventajas: Delayed for more than half hour
Desventajas: More aircraft
Ventajas: There were delayed for more than half hour
Desventajas: More airplanes have to be ready for a better service
Ventajas: Everything ran smoothly
Ventajas: Colaboración del personal
Desventajas: Atrasos
Desventajas: Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway
Ventajas: Crew was nice, food was good, seats were great (bed)
Desventajas: Boarding was chaos
Ventajas: Crew was good, food was good, seats were great
Desventajas: Boarding was chaos
Ventajas: The flight was half empty, so I have a lot of space for myself.
They gave us snacks while waiting during the delay.
Desventajas: The flight was delayed and no one said anything when I checked in/dropped my bags, even though they seem to have known in advance
Desventajas: Incómodas las sillas de general
Desventajas: The food could’ve had been better.
Ventajas: Seat comfortable
Desventajas: Announce flight status and boarding process
Ventajas: Nada
Desventajas: Atención en los retrasos
Desventajas: Retraso de 3 horas, no dieron nada
Ventajas: Nothing
Desventajas: Change the whole system be more kind and human
Ventajas: nothing
Desventajas: better food
Ventajas: I liked the food and the service from the crew.
Desventajas: Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX.
Ventajas: Crew seems to try
Desventajas: Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!
Desventajas: Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy.
Also, everything was broken in my business seat
Desventajas: The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T
Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!
Ventajas: not much
Desventajas: same reasons given for previous flight
Ventajas: The seat wasn’t working properly
Ventajas: Decent entertainment but the headphones provided were bad.
Desventajas: Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff.
Ventajas: Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset.
Desventajas: Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport.
Desventajas: Late
Ventajas: Boarding was fast and we left on time
Desventajas: There was no sign or indication at the gate the we were at the right place. The screens in the terminal also didn't say anything about it.
Desventajas: Puntualidad
Ventajas: Check-in was fast
Desventajas: Food
Ventajas: Check-in was fast
Desventajas: Food!
Desventajas: I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area.
Ventajas: Nothing
Desventajas: Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY
Ventajas: The crew was attentive
Desventajas: The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted
Avianca es una de las compañías aéreas más importantes de Colombia y cuenta con cerca de doscientas aeronaves. Ofrece vuelos a más de un centenar de destinos distribuidos en más de veinte países, entre los que se encuentran varios puntos de América del Sur, como Ecuador, Perú, Brasil o Argentina, y también de Europa, como España, el Reino Unido o Alemania.
Los pasajeros que viajen en clase Económica pueden facturar una pieza de equipaje de hasta 23 kg sin coste adicional en todos los vuelos nacionales en Colombia, Perú y Ecuador, así como en todos los vuelos internacionales entre países de América del Sur. En determinados vuelos entre América Latina y Europa, es posible facturar dos piezas de equipaje de 23 kg cada una. En cuanto a la tarifa en clase Ejecutiva, cabe indicar que siempre incluye dos maletas de hasta 23 kg cada una, independientemente de la ruta.
La red de rutas de Avianca se ve favorecida y ampliada gracias a los acuerdos de código compartido que mantiene con otras aerolíneas. Algunas de las compañías aéreas más destacadas con las que Avianca mantiene convenios son United Airlines, Air Canada, Turkish Airlines, Lufthansa o Iberia, entre otras.
La aerolínea colombiana posee tres hubs (centros de actividad) en algunos de los puntos más destacados donde opera. En concreto, estos centros de conexión se localizan en Bogotá, San Salvador y Lima. No en vano, a través de Bogotá, realiza más de tres mil vuelos semanales, mientras que, mediante los otros dos hubs restantes, esta compañía sudamericana opera a la semana más de seiscientos vuelos.
