Código IATA | AC |
---|---|
Rutas | 367 |
Ruta principal | Montreal Pierre Elliott Trudeau International a Toronto Pearson Intl |
Aeropuertos en los que opera | 107 |
Aeropuerto principal | Toronto Pearson Intl |
Ventajas: Crew
Desventajas: Mechanical Maintenance
Ventajas: The people at the gate. Excellent the girl from El Salvador
Desventajas: The worst, the attitude of a crew member named Andrew.
Ventajas: I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really.
Desventajas: I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights.
Ventajas: Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada.
Desventajas: Stop the overbooking!!!!!
Desventajas: Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a
Ventajas: The boarding was good and effective, Entertainment was good.
Desventajas: The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked.
Desventajas: Poor oversight by gate staff on limited carry-on luggage space caused departure delay, easily avoided for next time.
Ventajas: Standard flight
Desventajas: Actually prepare the plane properly for take off
Ventajas: Time!! All was on time! And arrived early !!
Desventajas: Pre-selection of seats,
Ventajas: Tre crew was fantastic
Desventajas: Food
Ventajas: Crew was responsive
Desventajas: Late departure, sitting on the tarmack for hours, most uncomfortable seats
Ventajas: Boarding and experience at terminal was good and smooth for the poor weather outside
Desventajas: Plane cleaning and confort, old plane and somewhat mean crew director.
Ventajas: Crew was friendly
Ventajas: The ✈️ and timing
Desventajas: Amounts of food is ridiculously little for someone who gets hungry fast
Desventajas: A better snack option would be appreciated
Desventajas: Held on the plane for 3 hours while waiting to de-ice
Desventajas: 7 flight delays, over 1 hr 20 min to board, poor service, reboot entertainment system 4 times
Ventajas: Crew is very friendly and helpful. Leg space is bigger than other flights.
Desventajas: Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time.
Ventajas: N/A
Desventajas: Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China.
Ventajas: Staff polite and provided fast service.
Desventajas: Boarding was hazy and let room for loosing the plane.
Desventajas: Attendee is very rude.
Ventajas: Crew was friendly
Desventajas: Not as nice as the flight to and from Honolulu
Ventajas: Crew, seats and entertainment.
Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight.
Desventajas: Ran out of half the food options halfway down the plane.
Ventajas: Great staff!
Desventajas: Nothing
Ventajas: The variety of food for purchase was nice!
Desventajas: THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown.
Ventajas: No food , no entertainment options .
Desventajas: Have the option to purchase food on a 5 hour flight .
Ventajas: Short of the entertainment system incident, the service was pleasant. It was nice to NOT be on a full flight and have both seats to myself.
Desventajas: Entertainment system was not working, and crew was fairly nonchalant about it. In the past they at least apologized and on the better end gave out drink vouchers. Not this time.
Standard Air Cda milk run
Ventajas: Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time.
Desventajas: Not enough movie options
Justo lo necesario
Ventajas: Desde la persona que me hizo check in hasta la llegada todo bien.
Desventajas: No puedo exigir algo más por clase económica
Ventajas: There was a problem with the aircraft in the middle of boarding, so the gate agent delayed boarding so that we wouldn't have to stay in the cold.
Desventajas: Plane was tight. Over an hour late. Bags didn't arrive.
Desventajas: No good
$51 WASTED ON A seat upgrade
Ventajas: . The staff was and movies waa the only good part of the flight.
Desventajas: I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money
Great service
Ventajas: Great service, a lot of legroom
Desventajas: Not really happy about the food choices
Ventajas: On time.
Deben mejorar la puntualidad
Ventajas: La atencion del personal a bordo
Desventajas: El retraso del vuelo
Deben mejorar la puntualidad
Ventajas: La atención del personal a bordo
Desventajas: Los retrasos
Ventajas: Plane was nice, clean, good entertainment options, departed almost on time, arrived on time.
Desventajas: Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me.
YYZ Terminal 1 wins again.
Ventajas: Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538!
How do they do it?
DEMORADO
Ventajas: Nada..!
Desventajas: Perdi mi conexion y un vuelo posterior por culpa de una demora por mantenimiento
Ventajas: Nice plane looks new
Ventajas: The staff are friendly
Desventajas: They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..
Nasty air Canada
Desventajas: The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening.
Experiencia en vuelos largos y escalas
Ventajas: La puntualidad, la documentación y proceso de traslado en las escalas
Desventajas: El sabor de la comida y los pocos espacios entre asientos y para maletas
Ventajas: Fair space
Desventajas: Head steward with an attitude
Weather delay and stressed crew
Ventajas: We finally got to our destination
Desventajas: Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.
Desventajas: were not served drinks
Good flight
Ventajas: Good service good flight fair food and nice seat.
Desventajas: Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing.
They hardly checked anything.
Passengers need to bathe before boarding
Ventajas: The movies.
Desventajas: It’s a crowded plane with tiny seats. The passengers in my row who had not been able to bathe did not make the 5 hours go by quickly.
Flew in J on a new layout 777-300
Ventajas: New "signature" business class is smaller than the old pod, but very functional layout.
Desventajas: Food created by Chef Hawksworth is mediocre at best.
Good overall
Ventajas: Great service, easy boarding, good flight.
Desventajas: Cramped seats, like everyone.
First plane out in the am and plane not at gate
Desventajas: We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality.
Excelente aerolínea
Ventajas: Servicio
Comida
Staff
Desventajas: Nada en particular
Tiny seat. Other passenger presses against you. Miserable comfort.
Ventajas: The movies.
Desventajas: Seat size
Fly Air Canada
Ventajas: The seat is reasonably comfortable. One of the flight attendants was full of smiles and very friendly, which was so nice.
Desventajas: The audio jack for the entertainment system was not working. The food was basically only a cup of beverage and mini pretzels.
Ventajas: Everything else
Desventajas: Was cold on plane
A disappoint flight with air canada
Ventajas: Really disappoint experience with air Canada when we were back from San Juan. We paid $40 for preselected seats but end up with none of them secured. I had to separated from my wife in different row and crowded into a middle seat that is I want totally avoided. Why we paid for such a bad experience?
Air Canada is terrible and I will never book them ever again.
Ventajas: Nothing
Desventajas: Waited on aircraft for over one hour after boarding
Flight attendants did not provide any updates or compensation for passengers sitting and waiting
See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier
Delayed over an hour after we were told flight would be departing
Offered pretzels
Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere)
No air conditioning in flight
Did not turn on wifi for the flight
Will be filing a formal complaint and requesting a refund.
Another 2-hour delayed flight from LGA
Ventajas: The crew was reasonably friendly despite the circumstances
Desventajas: Flying anything but Delta from LGA means third world conditions, long lines at security, and since there was light rain, a 2-hour ground delay, nothing the airline could've done, this one is just on LGA as usual
Seat at the very end of the plane
Ventajas: Timely. Best entertainment.
Desventajas: Very disappointed with the seat. Then placed us next to women with children. No rest for us at all.
Also no blankets provided. Others had.
Ventajas: Tre crew was fantastic
Desventajas: Food
Ventajas: Crew, seats and entertainment.
Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight.
Desventajas: Ran out of half the food options halfway down the plane.
Ventajas: Great staff!
Desventajas: Nothing
Standard Air Cda milk run
Ventajas: Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time.
Justo lo necesario
Ventajas: Desde la persona que me hizo check in hasta la llegada todo bien.
Desventajas: No puedo exigir algo más por clase económica
Great service
Ventajas: Great service, a lot of legroom
Desventajas: Not really happy about the food choices
Ventajas: Plane was nice, clean, good entertainment options, departed almost on time, arrived on time.
Desventajas: Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me.
YYZ Terminal 1 wins again.
Ventajas: Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538!
How do they do it?
Experiencia en vuelos largos y escalas
Ventajas: La puntualidad, la documentación y proceso de traslado en las escalas
Desventajas: El sabor de la comida y los pocos espacios entre asientos y para maletas
Flew in J on a new layout 777-300
Ventajas: New "signature" business class is smaller than the old pod, but very functional layout.
Desventajas: Food created by Chef Hawksworth is mediocre at best.
Good overall
Ventajas: Great service, easy boarding, good flight.
Desventajas: Cramped seats, like everyone.
Excelente aerolínea
Ventajas: Servicio
Comida
Staff
Desventajas: Nada en particular
Ventajas: Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada.
Desventajas: Stop the overbooking!!!!!
Desventajas: Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a
Ventajas: The boarding was good and effective, Entertainment was good.
Desventajas: The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked.
Ventajas: Time!! All was on time! And arrived early !!
Desventajas: Pre-selection of seats,
Ventajas: Crew was friendly
Ventajas: The ✈️ and timing
Desventajas: Amounts of food is ridiculously little for someone who gets hungry fast
Desventajas: A better snack option would be appreciated
Ventajas: Crew is very friendly and helpful. Leg space is bigger than other flights.
Desventajas: Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time.
Ventajas: Staff polite and provided fast service.
Desventajas: Boarding was hazy and let room for loosing the plane.
Desventajas: Not enough movie options
Ventajas: On time.
Deben mejorar la puntualidad
Ventajas: La atención del personal a bordo
Desventajas: Los retrasos
Good flight
Ventajas: Good service good flight fair food and nice seat.
Desventajas: Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing.
They hardly checked anything.
First plane out in the am and plane not at gate
Desventajas: We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality.
Ventajas: Everything else
Desventajas: Was cold on plane
Seat at the very end of the plane
Ventajas: Timely. Best entertainment.
Desventajas: Very disappointed with the seat. Then placed us next to women with children. No rest for us at all.
Also no blankets provided. Others had.
Ventajas: Crew
Desventajas: Mechanical Maintenance
Ventajas: The people at the gate. Excellent the girl from El Salvador
Desventajas: The worst, the attitude of a crew member named Andrew.
Ventajas: I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really.
Desventajas: I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights.
Desventajas: Poor oversight by gate staff on limited carry-on luggage space caused departure delay, easily avoided for next time.
Ventajas: Standard flight
Desventajas: Actually prepare the plane properly for take off
Ventajas: Crew was responsive
Desventajas: Late departure, sitting on the tarmack for hours, most uncomfortable seats
Ventajas: Boarding and experience at terminal was good and smooth for the poor weather outside
Desventajas: Plane cleaning and confort, old plane and somewhat mean crew director.
Desventajas: Held on the plane for 3 hours while waiting to de-ice
Desventajas: 7 flight delays, over 1 hr 20 min to board, poor service, reboot entertainment system 4 times
Ventajas: N/A
Desventajas: Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China.
Desventajas: Attendee is very rude.
Ventajas: Crew was friendly
Desventajas: Not as nice as the flight to and from Honolulu
Ventajas: The variety of food for purchase was nice!
Desventajas: THERE WAS NO WIFI ON A 6HR FLIGHT!!! omg its 2019. mind blown.
Ventajas: No food , no entertainment options .
Desventajas: Have the option to purchase food on a 5 hour flight .
Ventajas: Short of the entertainment system incident, the service was pleasant. It was nice to NOT be on a full flight and have both seats to myself.
Desventajas: Entertainment system was not working, and crew was fairly nonchalant about it. In the past they at least apologized and on the better end gave out drink vouchers. Not this time.
Ventajas: There was a problem with the aircraft in the middle of boarding, so the gate agent delayed boarding so that we wouldn't have to stay in the cold.
Desventajas: Plane was tight. Over an hour late. Bags didn't arrive.
Desventajas: No good
$51 WASTED ON A seat upgrade
Ventajas: . The staff was and movies waa the only good part of the flight.
Desventajas: I upgraded my seat and I couldn't even recline it. 6 hours in an upright position. If I would if know this I wouldn't of upgraded to that seat I actually would like a refund in this as well. Waste is money
Deben mejorar la puntualidad
Ventajas: La atencion del personal a bordo
Desventajas: El retraso del vuelo
DEMORADO
Ventajas: Nada..!
Desventajas: Perdi mi conexion y un vuelo posterior por culpa de una demora por mantenimiento
Ventajas: Nice plane looks new
Ventajas: The staff are friendly
Desventajas: They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..
Nasty air Canada
Desventajas: The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening.
Ventajas: Fair space
Desventajas: Head steward with an attitude
Weather delay and stressed crew
Ventajas: We finally got to our destination
Desventajas: Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.
Desventajas: were not served drinks
Passengers need to bathe before boarding
Ventajas: The movies.
Desventajas: It’s a crowded plane with tiny seats. The passengers in my row who had not been able to bathe did not make the 5 hours go by quickly.
Tiny seat. Other passenger presses against you. Miserable comfort.
Ventajas: The movies.
Desventajas: Seat size
Fly Air Canada
Ventajas: The seat is reasonably comfortable. One of the flight attendants was full of smiles and very friendly, which was so nice.
Desventajas: The audio jack for the entertainment system was not working. The food was basically only a cup of beverage and mini pretzels.
A disappoint flight with air canada
Ventajas: Really disappoint experience with air Canada when we were back from San Juan. We paid $40 for preselected seats but end up with none of them secured. I had to separated from my wife in different row and crowded into a middle seat that is I want totally avoided. Why we paid for such a bad experience?
Air Canada is terrible and I will never book them ever again.
Ventajas: Nothing
Desventajas: Waited on aircraft for over one hour after boarding
Flight attendants did not provide any updates or compensation for passengers sitting and waiting
See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier
Delayed over an hour after we were told flight would be departing
Offered pretzels
Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere)
No air conditioning in flight
Did not turn on wifi for the flight
Will be filing a formal complaint and requesting a refund.
Another 2-hour delayed flight from LGA
Ventajas: The crew was reasonably friendly despite the circumstances
Desventajas: Flying anything but Delta from LGA means third world conditions, long lines at security, and since there was light rain, a 2-hour ground delay, nothing the airline could've done, this one is just on LGA as usual