Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
Aeromexico (AM)
| Código IATA | AM |
|---|---|
| Rutas | 133 |
| Ruta principal | Ciudad de México Benito Juárez a Aeropuerto Internacional de Monterrey |
| Aeropuertos en los que opera | 61 |
| Aeropuerto principal | Ciudad de México Benito Juárez |
Ventajas: Boarding was fast and easy.
Desventajas: The food was very bland, we had to wait 25 min on the tarmac waiting for take off.
Desventajas: Food
Ventajas: Aeromexico Boeing 737s are great. No complaints here.
Ventajas: The crew was great except the pilot.
Desventajas: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.
Ventajas: Nothing.
Desventajas: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.
Desventajas: Que no retrasen vuelos por motivos sin explicación
Ventajas: Genial la tripulación
Ventajas: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.
Desventajas: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.
Ventajas: The fact that I made it to my destination on time was good. Flight attendants were very professional and attractive, pleasant to speak with.
Desventajas: It was a couple days ago and I had had a long previous day so I don’t recall anything that was so out of place that really requires any improvement.
Ventajas: Crew was ok
Desventajas: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing
Ventajas: It was empty
Desventajas: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from
Ventajas: Not a lot.
Desventajas: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.
Ventajas: PARA EMPEZAR, EL VUELO SE ATRASO 4 HORAS. YO VIAJO CON UNA NIÑA DE 2 AÑOS. NO ME DAN VALES DE COMIDA, ME COBRAN 3 MALETAS (COSA QUE ES ILEGAL). MI VUELO ATERRIZÓ EN LA CIUDAD DE MEXICO 3 DE LA MAÑANA. NO RECIBÍ NI 1 PESO DE RECOMPENSA DE TODO LO PERDIDO Y EL MAL DÍA QUE ME HICIERON PASAR
Ventajas: see previous comments
Desventajas: see previous comments
Ventajas: This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson.
Desventajas: I am completely satisfied with the airline and its services.
Ventajas: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.
Desventajas: I am completely satisfied with my experience
Desventajas: space
Desventajas: The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new
Ventajas: The crew was nice for the most part
Desventajas: I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there.
Desventajas: Dirty plane, plane was late and my screen didn't work. Flight attendant was flippant.
Ventajas: The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off.
Desventajas: The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less.
Desventajas: Flight overbooked, they assigned me a seat 5 minutes before departure
Desventajas: We have could have left, still in airport Mexico City
Ventajas: ME GUSTO LAS OPCIONES DE LAS BEBIDAS
Desventajas: LLAMAN A ABORDAR A VARIOS VUELOS SIMULTANEAMENTE Y CON POCO ORDEN
Desventajas: Check in. A nightmare
Boarding. A nightmare
Waiting 1 hour for the bags to arrive. A nightmare
Desventajas: The check in was terrible. The line was 1 hour
Desventajas: Delayet
Ventajas: si todos muy amables
Desventajas: el baño es super incómodo
Ventajas: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.
Desventajas: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport
Ventajas: Very nice crew
Desventajas: Limited alcohol
Ventajas: Nothing
Desventajas: This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off.
Desventajas: El comentario anterior es de este vuelo .... casi lo pierdo porque no avisaron el cambio de sala hasta que yo pregunté
Ventajas: En general un vuelo medio...
Desventajas: El vuelo se retrasó ... lo quitaron de las pantallas y jamás avisaron el cambio ... sino pregunto yo casi pierdo el vuelo
Ventajas: Puntualidad
Desventajas: Snacks
Ventajas: On time as planned!
Desventajas: Food was ok.
Ventajas: Seat was comfortable and the entertainment was good.
Desventajas: Honestly, almost everything was good.
At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it.
It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful.
Ventajas: Nothing
Desventajas: The puntuality
Desventajas: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.
Ventajas: Good flight
Desventajas: Excelente
Ventajas: Todo fue de mi agrado
Desventajas: Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City.
Desventajas: We flu at 12m. They gived us a mini sándwich and a coke
Ventajas: Me cambiaron el vuelo a ultima hora y por culpa de Aeromexico perdi la conexión, obligandome a quedarme en el DF y tendiendo yo que cubrir los gastos
Ventajas: Good takeoff, good landing.
Desventajas: Food very cheap.
Desventajas: Boarding lines
Ventajas: Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out.
Next tine I will demand my aisle purchase is hononored
Desventajas: My aisle purchase being respected
Ventajas: Great customer service
Desventajas: Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient
Ventajas: The crew was very professional and attentive.
Desventajas: Boarding was somewhat chaotic. They kept changing the gate often. Had to walk from extreme end of terminal, then walk back.
Ventajas: Amenities.
Desventajas: The person who was sitting next to me. Lol.
Jk. The guy was a riot. I know you can't control that.
Anyway, everything was great
Desventajas: Los cacahuates que dieron estaban viejos....
Desventajas: Un mejor trato.
Ventajas: Nothing
Desventajas: Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake
Ventajas: Demora del vuelo por más de tres horas para un vuelo de Centroamérica a Mexico; mal manejo del equipaje facturado, no hay espacio suficiente en la cabina para el equipaje de mano de todos los pasajeros, la cómida fue mala.
Ventajas: Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico
Instead of Interjet or volaris
Desventajas: Great flight and airline
Ventajas: Se viaja muy cómodo
Desventajas: Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable.
Ventajas: The seat was a good size and not totally uncomfortable
Desventajas: Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous.
Desventajas: Waited on tarmac in Mexico Cory for 50 minutes to park the plane
Aeroméxico es una aerolínea mexicana que opera vuelos a alrededor de un centenar de destinos no solo en México y América Latina, sino también en Europa, los Estados Unidos, Canadá y Asia. Forma parte de la alianza SkyTeam, a la que pertenecen una veintena de compañías de todo el mundo. Juntas ofrecen rutas a más de un millar de destinos. En cuanto a la flota de Aeroméxico, se compone fundamentalmente de aviones Boeing 737-800, Embraer y 787 Dreamliner.
Todas las rutas operadas por las aeronaves Boeing 787 y algunas seleccionadas de los Boeing 737-800 disponen de Wi-Fi a bordo gratuito para el envío de mensajes. Así, podrán hacer uso de este servicio en sus dispositivos electrónicos a través de las aplicaciones de mensajería instantánea como WhatsApp, Facebook Messenger o iMessage.
Tanto en clase Turista como en clase Premier, los pasajeros tienen derecho a llevar dos piezas de equipaje de mano con un peso máximo de 10 kg. En cuanto a las medidas, estas no pueden superar los 55 × 40 × 25 cm. En relación con el equipaje facturado, en clase Turista se admite una única maleta cuyo peso puede ser de hasta 25 kg. En clase Premier, es posible facturar dos maletas de hasta 32 kg cada una.
Los viajeros que se acojan a la tarifa Premier disfrutarán de algunas ventajas, como asientos más amplios (y reclinables 180° en vuelos seleccionados), conexiones eléctricas para la carga de los dispositivos electrónicos, una pantalla personal con múltiples opciones de entretenimiento y menú a bordo especial. También incluye otros beneficios, como embarque, check-in (registro) y recogida de maletas con prioridad.
