Grand Palladium Punta Cana Resort & Spa

The beautiful white sand beaches. Multiple pools with swim up bars.

First night we got placed in a room that was handicap (we are two 26 year olds who are very capable and would rather see someone who actually needed that be able to have that option), the sheets had pee stains on them, there were dead bugs in the bed. When we went to ask for a new room a worker said to wait until the next day. Finally at 12am We walked back and asked for another room again and a different worker helped us. The food was terrible. The workers looked at you like you had twelve heads when you asked for help. Our last night the entire place lost electricity. No one came around to tell us any updates. So we stayed in the pitch black until the next morning.

It's like they don't want to help you

The wait staff

The customer service. I was looking to extend my star at Pumta Cana so we checked in to the Palladium after The Royalton. It was night and day. They couldn't find my reservation. I had to contact getaroom.com... Was put on hold for 1 hour and a half while they tried to contact the front desk. I tried to hand the phone to the manager he refused. It took me 3 hours to check in!!!!!!!!! I hated that no one stepped up to assist me. When going to Punta Cana you have to go to the Eoyaltin... Not this dump. The food was terrible, the room was dirty the bathroom made me feel dirtier. I hated it.

Muy buena variedad de alimentos en los buffets, para complacer a todos los gustos.

En el momento del check in no aparecio mi reservacion!!! Por otro lado, pude observar que al personal le falta entrenamiento en servicio y respeto hacia el cliente.

me han cobrado 156usd n vez de 125,44 usd como seria mi reserva de la misma habitacion por booking dado que realize modficaciones en la eserva pero ellos no me quisieron reconocer esta diferncia

Nice territory, location near the beach

La posibilidad que uno tiene de ir a todos los restaurantes de la cadena Palladium.

El trato hacia el cliente en la recpecion es fatal. Cuando llegamos no tenian registrada nuestra reserva y ni nos dieron las disculpas, nos hicieron esperar como 1 hora! Luego al dia siguiente nos desactivaron la llave de la habitacion porque se habian olvidado de cobrarnos en el check in (como si fuera nuestra culpa!). Fuimos a reclamar y no nos dieron disculpas. Me parece muy malo el servicio.