la amabilidad de todo e personal todo estuvo excelente, ademas al principio pensamos en el preci para eljir el hotel si embargo fue una agradable sorpresa ya que en todos los sentidos elegimos un excelente hotel, con un excelente ambiente familiar y un restaurante con una cocina exceente. felicidades a todo el personal.
Super cerca de todo los turistas no
Las habitaciones y cuartos de baño son pequeños y antiguos. Necesitan una remodelación
La atención del personal, habitación,desayuno, sala fitness,piscina, ubicación y en ganeral todo
El hotel esta nuevo, limpio, bien atendido, con parking, en una zona centrica y cerca de todo. Nada
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
Poder aparcar el coche y tener una base para explorar Victoria a pie. El ahorro nos permitió tener un día de spa y té de la tarde en el Hotel Empress. El bufé de desayuno tenía una buena variedad y estaba bien atendido. La zona de la piscina deben tener algunas sillas y un poco más de privacidad.
Disfrutamos de estar en la 4ª planta, con sus techos altos y un tragaluz Ls huevos revueltos estaban sosos. Quizás haría falta un poco más de variedad de salsas para darles un toque.
Friendly staff, great location, big rooms. No minibar in the room.
The rooms are beautiful and comfortable and the location is excellent. Soundproofing is virtually nonexistent. I could hear the people above me all night and the shower next door is so loud I thought my own shower had suddenly turned on.
central location but quiet setting
Within walking distance of all of the downtown Victoria sites and the convenience of parking our vehicle while walking the area. The rooms were excellent. Nothing
Good hotel at great location
Excellent location and the kitchen facilities were an added bonus. Comfortable bed and clean bathroom. Small bathroom.
The location is exceptional. Across from Victoria's biggest park and within two blocks of major tourist attractions, restaurants and downtown shopping. Inn is being renovated so construction materials and some chaos on the main floor at the moment. No noise in suite however.
The rooms are great and the value for the money is as well. The best feature is the location, close to shopping, restaurants, parks. Easy to find and great access from the airport for visitors.
The staff was really kind, and the room was excellent. Full equipment for cooking, very clean bathroom. Highly recommend. Our room was just beside the street but the street was not very noisy. And it was park view. we were very tired after city tour so we slept very well.
Location is excellent. hotel and rooms are very clean, parking at a reasonable cost, and rates are competitive if not better than comparable hotels. Street noise at times disturbing, but not excessive.
Shower pressure was excellent! Location could not be more convenient. Also, we got a great deal. Apparently, there was a mix up on my reservation at check out, and the staff did not know what to do, so it took us over 30 min to check out. The staff could have just charged me for the room and be done with it in a much shorter time because we had the Bookings.com reservation paperwork with us to show the staff.
Everything is included in the question 2. Specialy because is a very clean hotel and offers lots of facilities. Is confortable and cozy. Good price, good internet e excellent location. But the most important: is clean and confortable!!!!I Nothing to write about!!! It's really good and we enjoyed to stay there!
cheap price, free tea in the morning, good staff at front desk pool wasn't very clean, and sauna was out of order
Staff was great. Hotel was great. Location was excellent.
Cleanliness, helpfulness of staff; full breakfast
That I was able to use my debit card to pay for my accomodation on checkout
Staff were great and helpful, location was good for downtown access. Pretty good value for peak time in July. I was adjacent to the Main Street and it was much quieter than I expected. WiFi was in and out. Stairs were difficult to find.
Friendly staff, clean room, comfortable beds, great location, nice restaurant, warm pool. When booking a room I received a very difficult person on the phone. I expected the same upon arrival but received a very warm reception. The room next to the elevator was not ideal, however I wouldn't expect that at any hotel. Next time I stay I will request. The furthest rom for the elevator.
Clean, central and close to downtown areas as well as tourist areas. This is the second time I've stayed here and it also has a decent garage. There is a "fitness" facility but it is the size of a closet and the "pool" is big enough to fit a couple kids. Right on Blanshard so close to traffic and noise. The other hotel guests were rude, loud and obnoxious. Was difficult trying to get a good nights rest.
Its proximity to most scenic place in town. no
When you advertise a "pool" it should be warm enough to swim in! My 12 and 9 year old granddaughters could not even enjoy it, way to cold, and out selection was based on the indoor pool
Very clean. Good location.
The hotel was close to everything including friends that live in Victoria. Everything was a short walk. The only vending machine was out of service.
Front desk staff were helpful. Beds were comfortable.
walking distance to water and restaurants. showers were excellent. decor was dated 1980's. everything was tidy and nautical but mattress could be upgraded
Location, Location, Location At other Hotels, dry cereals available. Would have liked to see other newspapers on sale, Globe&Mail, National Post, The Province.
within walking distance of city centre, large clean room, price included light breakfast, full kitchen in room old refrigerator in room - constantly running - room a little run down - should be classed as 3 star not 31/2 star. Beware of rate advertised on web site - web page site was $135.00/day - it was not a bargain as walk in rates were advertised at $CAD138.00/day at the hotel. My cost including all taxes/charges became CAD$206.00 per day.
Convenience; friendliness; "homey" atmosphere. We had two bed; one would have been preferred and allowed more room in the suite. No an issue re: future stays, though. we'll be back.
full kitchen, staff very helpful washroom counter too small
Luxurious rooms, lots of space, great service and staff Did not provide enough toiletries, no air conditioning, could not close top windows
Very comfortable and spacious suites.
They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely fireplace didn't work in either room and the hot tub jets were not very strong
The room, facility and service were all exceptional. Very impressed!
Great rooms with everything you need
We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.