Hoteles en Saas Fee

We had booked a room with a half board inclusive, however on our arrival we were told that the hotel offers the rooms with breakfast only, not half board. The lady at the reception apologized for the booking error via Booking.com and gave us a room upgrade and a bottle of champagne.The wellness area is very nice. The towels and bathrobes have definitely seen better times, we missed a hair shampoo and conditioner in the bathroom, the toilet needed to be flushed 3-4 times. Once we had used the towels for the wellness area and wanted to go swimming early in the morning on the next day, we had to come down and ask for clean towels at the reception (nobody picked up the phone after long ringing), which is not a 5* hotel standard. The breakfast was not that generous due to the fact that hotel was being only partially operated during the days of our visit.

Dinning, spa, area, equipments Staff - arrogant, impolite

Family friendly + Hotel staff kindness + comfort

The staff of the restaurant was extremely professional and friendly. The staff at the reception was neither pro-active nor very professional. When approached at the reception desk, they did not get up from their chairs immediately, nor did they know the times of bus services or how to obtain cinema tickets. Relevant training of this staff would be highly recommended. No hotel shuttle bus to the skiing lifts is offered by the hotel on Saturdays as according to the hotel is the main arrival and departure date during the week. Unfortunately also no official buses operate on Saturdays. So the hotel guest staying over a Saturday is required to walk by foot to the skiing lifts.