We had booked a room with a half board inclusive, however on our arrival we were told that the hotel offers the rooms with breakfast only, not half board. The lady at the reception apologized for the booking error via Booking.com and gave us a room upgrade and a bottle of champagne.The wellness area is very nice. The towels and bathrobes have definitely seen better times, we missed a hair shampoo and conditioner in the bathroom, the toilet needed to be flushed 3-4 times. Once we had used the towels for the wellness area and wanted to go swimming early in the morning on the next day, we had to come down and ask for clean towels at the reception (nobody picked up the phone after long ringing), which is not a 5* hotel standard. The breakfast was not that generous due to the fact that hotel was being only partially operated during the days of our visit.
Family friendly + Hotel staff kindness + comfort
We had a wonderfull stay in the hotel. The waitress remembered our facourite dish, the favourate coffee recipe and made all effort to make us feel at home. (please note in May it is low season.
Hotel staff is very attentive to my needs, location is perfect.
Dinning, spa, area, equipments Staff - arrogant, impolite
The room was excellent and the breakfast delicious !
SPA area no
La amabilidad y trato de todo el personal del hotel incluido el director. no ha habiado absolutamente nada en contra
el desayuno, la ubicacion, las instalaciones Una habitacion era de 4, dos departamentos con 4 camas en una, intentamos anular una habitación y ocupar solo 1 y no nos lo permitieron.
Trato personal y limpiezai
La amabilidad del manager y todo su personal. Además que mandaron un taxi a recojernos a la estacion de autobuses sin cargo. Felicidades, en verdad saben dar buen servicio. Todo funciona excelente
It was a great place to stay. The staff were extremely friendly and the wellness facilities were great. Breakfast was substantial. Rooms were comfortable but the heating was a little high and we couldn't regulate it ourselves. About 5 minutes to the ski lifts and the hotel has a free ski/boot room by the slopes, which was very convenient.
I think Artemis is a very good choice if you want to ski in Saas Fee, stay in hotel but not willing to pay a fortune... Rooms are rather simple and not the biggest, but they are clean and cosy, decent 3-Star Standard. Everything else was perfect - very welcoming and friendly staff, good breakfast, and surprisingly good spa with sauna and whirlpool (two separated areas: naked and not-naked). The hotel is around 10 minutes walk from the lift but there is a locker room just next to the lifts so you dont have to carry your skis and ski boots on the way back to the hotel.
second ski room next to the lift was handy, as well as the passage directly to the wellnes in adjecting hotel. Breakfasts was so rich and the staff was wery agreable smaller bathroom and quite loudy air exchauster (running along with turned on light)
Warm, friendly welcome and hospitality. Cleanliness and tidiness throughout. Fresh decor. Use of the excellent spa facilities in the sister Hotel Europa. Use of the ski room in a another sister hotel near the ski slopes to store our skis and boots in after skiing, letting us walk through the village unburdened and in comfortable boots. No.
Very friendly staff, clean, good value for money
locatiodn and viwes not a real option to go bed and breakfasrt
The staff of the restaurant was extremely professional and friendly. The staff at the reception was neither pro-active nor very professional. When approached at the reception desk, they did not get up from their chairs immediately, nor did they know the times of bus services or how to obtain cinema tickets. Relevant training of this staff would be highly recommended. No hotel shuttle bus to the skiing lifts is offered by the hotel on Saturdays as according to the hotel is the main arrival and departure date during the week. Unfortunately also no official buses operate on Saturdays. So the hotel guest staying over a Saturday is required to walk by foot to the skiing lifts.
can enjoy breakfast and dinner. recommend to take "Halbpension" One thing that I am disappoined at is that all single rooms have no bath.
Centrally located hotel offering some of the best value accommodation in Saas-Fee. Excellent breakfast buffet with plenty of fresh fruit. Good 6-course evening menu. Drinks bill brought with last course so no hanging around waiting at end of meal. Pool small but good depth and temperature for swimming. Spa small, but good. No noise from other guests or from outside. Good size rooms. Box of chocolates when paying final bill was a nice touch. Try and go to dinner between 7 and 8 – the one day we went later we felt rushed. Some serving staff not very happy, but good service. Resort is very quite from early evening onwards. Rooms / duvets too warm.
Quality of location and spa facilities. They charge for tap water in the restaurant.
very friendly staff excellent food comfortable room good location in a pretty vibrant town close to lots of things to do. noise from the street late at night.
Las personas tanto de la administración como del restaurante, así como el fantanstico James que está haciendo practicas en el hotel son maravillosos, son muy atentos, simpáticos, efectivos, nunca dudan en ayudarte en lo que necesites, nunca había tenido mejor atención que esta. El restaurante tiene muy buena comida y las vistas desde la habitación o el restaurante son bellisimas. Nada
Su buena situación. La amabilidad de su propietaria y del personal. Que no tengan solucionado el transporte de regreso de las pistas al hotel.
EL SERVICIO DEL PERSONAL QUE NO TE RECOGEN DE LOS REMONTES AUNQUE SI TE LLEVAN
Los detalles de los empleados del hotel. Muy buen servicio. Instalaciones modernas y agradables. Deliciosas cenas a muy buen precio. Buenas instalaciones en el spa. Un 10 para este hotel Como mejora para ete hotel, que con algunas mejoras en la habitación podría ser de 5 estrellas, sólo se me ocurre la disponibilidad del idioma español