All staff, whether at reception, marketing, restaurants and bar, room service, housekeeping, cleaning staff, were professional, polite, cheerful and efficient. Room armchairs upholstery needs renewal or professional cleaning.
The Spa and the friendly personnel
luxury hotel on the beach
Personal attention of staff / excellent bed/quietness furnishing and 'emptyness' of the floors
Location and facilities No tea & coffe facilities in the room.
It's great to see a hotel of it's size and age keeping up service and standards. Great pool and the room service breakfast is exquisite. The car park is bit ugly.
One of the three restaurants, Breakers, is right on the beach -- quite a nice experience! Also, the rooms are nicely furnished and the bed is a deligfht!
The sea nearby
Fabulous terrace looking out to the sea that gives a resort feeling. The personnel were all extremely friendly, efficient and helpful. A great beach hotel especially for a weekend get-away. Close to restaurants and shops if needed. It is not from my experience in todays standards a 5 star hotel, but certainly well above a 4 star. However for the price paid it is in line. Needs some modernising.
Service Rooms need re-furbishing/renovation
Buena relacion calidad-precio. Habitaciones espaciosas y personal del hotel amable y eficiente. No hay forma de entender como funciona la ducha de vapor de eucalipto si uno la quiere usar como una ducha normal.
La habitacion era muy espaciosa. El servicio de internet, gratuito. Estupendo. All llegar no habian procesado la reserva de mi habitacion y tuve que enviar un e-mail con la prueba de que la habia realizado a traves de internet para que empezaran siquiera a considerar darme una habitacion. En ningun momento me pidieron perdon por el error cometido y la persona que me atendia en el mostrador (la noche del 3 de mayo pasado) fue bastante desagradable y poco profesional en la gestion de este problema. He de manifestar que el resto del personal del hotel donde me he alojado numerosas veces siempre me ha tratado con educacion y cortesia. La habitacion que me dio una vez aclarado el problema siendo muy amplia tenia el sistema de aire acondicionado funcionando en condiciones pesimas haciendo un ruido insoportable.
la habitacion (en concreto el baño) y el desayuno No
Muy buena relación calidad/precio (al menos en la temporada baja). Hotel muy cerca de la playa, habitaciones comodas y limpias. Estupendo desayuno.
Great sauna and pool facilities. Hotel staff not overly helpful regarding dinner recommendations or sights in and around the area.
Easy access to the beach and village f Noordwijk. Loading/Unloading did not went smooth. Breakfast is very expensive especially for young kids.
Excellent, high standing hotel The eur 28 charge for the parking of one night!!!
Very luxurious hotel, gorgeous pool. Well situated. Friendly staff. Sunday nights, the pool is for bathing in the nude only.
The position of the hotel is of course fantastic, right on the sea! The staff is pretty friendly even if some of them looks slightly arrogant... Three things were really not good: under the bed you could find everything! They did not clean at all there. Second the forniture looks old and very "kitsch". Last but not least the the room did not have any terrace and the window was too small and too high, so from the bed u could not sea anything else than the radiator!
Possibly one of the best hotels in the Netherlands - our stay was absolutely perfect! Staff is extremely helpful and ensures that clients are happy at all times. Spa, bars, restaurants and all other facilities are fantastic.
The beds, the cleaning the balcony and the seaside. expensive parking, not so nice staff, expensive breakfast
the location directly to the beach and the flexibility of the staff.
The breakfast was good , but a little expensive on top of the room rate... The AC was very noisy, but since we were having a room on the street side, it was even more noise to sleep with the window open.
Friendly staff. Good facilities. Night room service should be improved. Limited menu and food served cold.
Las habitaciones son escasas para una pareja con niño pequeño Habitación pequeña y baño minusculo
Es excelente desde perspectiva de calidad precio. El desayuno es tambien excelente: variado y abundante.. Lo han renovado y mantiene su estilo design.
NADA Habitaciuones muy pequeñas, sin aire acondicionado, baño cutre. Personal estudiante sin experiencia, desayuno cutre, solo le salva la ubicacion frente al mar que no se veia desde la habitacion.Muy mala nota, no lo recomendo. Hay otros hoteles mucho mejores por un precio bastante cercano.
a good quality hotel, with excellent quality of service from staff. Enjoyed the standard of both the hotel communal rooms, and the bedroom itself. Would definitely stay there again.
The cleanest hotel I've ever stayed in - everything looked brand new even though last renovation was 2 years ago Noise does travel between rooms a little, soundproofing would have been good.
The hotel claims four stars, we got exactly that. Good and helpful (but not excellent stuff). The biggest selling point in this hotel is the access to the wellness center located nearby.
The staff are very friendly and helpful and are keen to maintain a pleasant ambience. A very attractivr dining area. no
Restaurant description inaccurate. No choice - only one main course. Limited room service. Facilities marked down for these reasons.
Convenient location A little noisy at night
Nice bar, including the chats with the barmen; excellent breakfast including a newspaper; very good location as well as for estec as for visiting the beach.
Good breakfast; comfortable room (although withour air-conditioning will be hot in summer) I had telephone calls put through to my room with very bad grace by the person on the front desk in the evening! I should not be made to feel that I am imposing by receiving calls at the hotel - not for the price of the hotel - won't go back there for this reason!
Good facility, close to the beach, have their own beach restaurant/cafe when weather permits, good breakfast, very competent and willing staff Though there is plenty of parking, it was in the back and we got no help with bags. The access to the front door is often blocked by cars. We'll know better next time.
Friendly staff, location of hotel. A beautiful and immaculate hotel. Breakfast excellent. Nothing. Would certainly recommend and stay there again.
Our room had a small balcony overlooking the beach. Excellent restaurant and breakfast. Great location across street from shopping area. Friendly, helpful staff. Air-conditioning and free internet would have been nice.
Relatively small, but cosy hotel at the beach side, with an excellent price/quality ratio. Good breakfast.
No Free Wifi
poor ventilation room smelled
Cost-performance ration is considerably good. The bathroom is not the one for a four-star hotel. . The soft key did not open my room door. I had to use a hard key. Since no stuff available at the desk between 23:00 and 07:00, I had to carry hard keys at all.
the location is incredible, the view is wonderful, the staff are very nice, the restaurant is excellent
Location, quality/price noise from other rooms
Perfect location, close to restaurants and beach, good restaurant Very warm.
Position of the hotel was right on the seafront and within 2 minutes walk of Noordwijk centre No welcome pack in the room or a kettle
it was ideally located for our needs
Very friendly and professional staff, wonderful breakfast, just 5 minutes from beach, very tranquil.
The dinning was excellent
The diner... The bathroom was a bit small.
i did not like them to add extra costs for parking
Good location, comfortable and lovely breakfast Lack of Tea & coffee in room
Staff was very friendly and helpful. Restaurant was exceptional for dinner and breakfast was excellent! Beach is a short walk, about 5 mins. Recommend for couples looking for a nice get-away.
Excellent staff, comfortable room. The breakfast was very good.
Family atmosphere of the hotel Rather have breakfast and parking cost included in the rate, so these cost are known upfront.
super service and very good restaurant. room with large balcony
The location was perfect. Quiet and peaceful. People smoked on the balconies of the no smoking rooms. We couldn't sit on our balcony. We had to close the balcony door whenever there was smoke.
the food served in the restaurant was very nice, and the service was impeccable the room has limited space for a desk, you have to move stuff around to be able to place a laptop
Quiet / Calme 1. Bathroom dirty and sticking 2. No body at the reception, I had to wait more than 20 minutes for check in. 3. Impossible to get an invoice when checking out ("You have to ask before you paid!")
Friendly staff, clean, peaceful area Restaurant menu did not change in the 4 nights we were there Did not think the room was 4* standard but it was clean
The breakfast was very nice indeed. The room was on the ground floor and it was a bit dark.
The quiteness & the garden No gym and very few TV channels
Room (#208) was not clean. Room was outdated (old) and absolutely did not match expectations (or the website picture) as regards a superior deluxe room. Let alone one for which one pays almost Eur 140 per night. Beds were uncomfortable and were basically two separate beds shoved together. Have the strong impresion that we did not actually stay in the superior deluxe room that we booked. All in all a very disappointing experience which certainly does not justify another stay in this hotel.
Food was exellent and the hotel was very nice.
Have known the hotel before it became Fletcher. At that time it it was a semi luxury family hotel. The facilities are still there though the overall quality standard has gone down a bit. However, the price-quality rating especially in view of the reduced weekend pricing, is still good.
everything was very good except... .. the dinner menu did not change so we only used the dining room once
Nice little hotel in residential area
A nice clean small hotel It was not possible to open and fix the window. So it was difficult to sleep in a windy night
The hotel is very old, the stuff was not very nice there is no parking near the hotel so you have to park 15 minutes walk, the city look old and not attractive מלון ישן, הצוות של המלון לא נחמד ואין חניה (הם נותנים כרטיס למגרש חניה רחוק - 15 דקות הליכה) העיר ישנה ומשעממת - לא מומלץ
The parking is 1 km away !
An interesting location among small houses in old district of the town. Sea side is in short distance walk.
no staff around when we left so were not able to checkout propley
very friendly.rooms basic but very clean .excellent for the price we paid.
almost cheap and close to the sea side. It was too noisy. bad music and the noise of people walking and hotel staff working. there was no hair dryer.
Centrally situated, sufficient room size, good beds. Lots of parking spots, but not very close.
Price Not the best location, smaal rooms, 5 min walking to the parking place for the car
Yo esperaba otra cosa. Lo mejor el desayuno. Fue dificil encontrarlo, no estaba señalizado como hotel Zort sino con otro nombre. EN principio nos mandaron para otro edificio que tenía el hotel, pero al solicitar internet nos dejaron en el edificio donde tenían la recepción y el comedor. La conección a internet era malisima.
Internet access advertised in room. The connection would only stay up for less than a minute at a time and sometimes connection was not possible for several hours. Telephone was not working properly in room. Was assured that someone would have a look at it, but no one did.
Cheap and close the seaside.
Staff went out of their way to prepare an early breakfast because we had to check out at 7:00 a.m.
breackfast was good and it was not far from the beach the toilets could be done up a bit
This hotel had great value for the money and fantastic views over the town and out to sea. The breakfast was also very nice, and the rooms were clean. The location is convenient to central Noordvijk and the beach (10 minute walk). The room was cramped, it was ok for one person staying for an extended period, but I would not recommend that two or more people stay in the room for more than one night. The rooms could use some updating as well, but they were ok. The internet was slow but usually available (down one evening of four). Water temperatures were highly variable..
Nice view For some reasons, three of our cards did'twork with their machine and we had to pay cash. The bathroom was not the one to be expected in a three-star hotel
It was good - it served the purpose that we only need a clean place to shower and sleep for the night, and a simple breakfast in the morning befoe we get on the road for our hiking. Smoking - the hotel allows smoking in the bar and some rooms.. The cigarette smoking smells permeated throughout the stairways and hallways. It's very unpleasant.
Friendly staff, decent breakfast The hotel is old, the rooms are in a mild state of decay and in much need of renovation.
It was quiet and good ratio quality/price There was a faucet which was not working properly, but I didn't mind.
Good value for money.
Very friendly staff and low prices that include free WiFi and breakfast. The location is just a few blocks from the beach. Rooms are basic but clean and comfortable. Since its located on a small hill, I had a nice view of Noordwijk and surrounding towns.