Friendly staff. Good facilities. Night room service should be improved. Limited menu and food served cold.
Possibly one of the best hotels in the Netherlands - our stay was absolutely perfect! Staff is extremely helpful and ensures that clients are happy at all times. Spa, bars, restaurants and all other facilities are fantastic.
Excellent, high standing hotel The eur 28 charge for the parking of one night!!!
The position of the hotel is of course fantastic, right on the sea! The staff is pretty friendly even if some of them looks slightly arrogant... Three things were really not good: under the bed you could find everything! They did not clean at all there. Second the forniture looks old and very "kitsch". Last but not least the the room did not have any terrace and the window was too small and too high, so from the bed u could not sea anything else than the radiator!
The breakfast was good , but a little expensive on top of the room rate... The AC was very noisy, but since we were having a room on the street side, it was even more noise to sleep with the window open.
the location directly to the beach and the flexibility of the staff.
Easy access to the beach and village f Noordwijk. Loading/Unloading did not went smooth. Breakfast is very expensive especially for young kids.
Great sauna and pool facilities. Hotel staff not overly helpful regarding dinner recommendations or sights in and around the area.
The beds, the cleaning the balcony and the seaside. expensive parking, not so nice staff, expensive breakfast
Very luxurious hotel, gorgeous pool. Well situated. Friendly staff. Sunday nights, the pool is for bathing in the nude only.
Buena relacion calidad-precio. Habitaciones espaciosas y personal del hotel amable y eficiente. No hay forma de entender como funciona la ducha de vapor de eucalipto si uno la quiere usar como una ducha normal.
Muy buena relación calidad/precio (al menos en la temporada baja). Hotel muy cerca de la playa, habitaciones comodas y limpias. Estupendo desayuno.
La habitacion era muy espaciosa. El servicio de internet, gratuito. Estupendo. All llegar no habian procesado la reserva de mi habitacion y tuve que enviar un e-mail con la prueba de que la habia realizado a traves de internet para que empezaran siquiera a considerar darme una habitacion. En ningun momento me pidieron perdon por el error cometido y la persona que me atendia en el mostrador (la noche del 3 de mayo pasado) fue bastante desagradable y poco profesional en la gestion de este problema. He de manifestar que el resto del personal del hotel donde me he alojado numerosas veces siempre me ha tratado con educacion y cortesia. La habitacion que me dio una vez aclarado el problema siendo muy amplia tenia el sistema de aire acondicionado funcionando en condiciones pesimas haciendo un ruido insoportable.
la habitacion (en concreto el baño) y el desayuno No
NADA Habitaciuones muy pequeñas, sin aire acondicionado, baño cutre. Personal estudiante sin experiencia, desayuno cutre, solo le salva la ubicacion frente al mar que no se veia desde la habitacion.Muy mala nota, no lo recomendo. Hay otros hoteles mucho mejores por un precio bastante cercano.
Price Not the best location, smaal rooms, 5 min walking to the parking place for the car
A nice clean small hotel It was not possible to open and fix the window. So it was difficult to sleep in a windy night
An interesting location among small houses in old district of the town. Sea side is in short distance walk.
almost cheap and close to the sea side. It was too noisy. bad music and the noise of people walking and hotel staff working. there was no hair dryer.
Nice little hotel in residential area
The parking is 1 km away !
very friendly.rooms basic but very clean .excellent for the price we paid.
Centrally situated, sufficient room size, good beds. Lots of parking spots, but not very close.
no staff around when we left so were not able to checkout propley
The hotel is very old, the stuff was not very nice there is no parking near the hotel so you have to park 15 minutes walk, the city look old and not attractive מלון ישן, הצוות של המלון לא נחמד ואין חניה (הם נותנים כרטיס למגרש חניה רחוק - 15 דקות הליכה) העיר ישנה ומשעממת - לא מומלץ
Yo esperaba otra cosa. Lo mejor el desayuno. Fue dificil encontrarlo, no estaba señalizado como hotel Zort sino con otro nombre. EN principio nos mandaron para otro edificio que tenía el hotel, pero al solicitar internet nos dejaron en el edificio donde tenían la recepción y el comedor. La conección a internet era malisima.
Good breakfast; comfortable room (although withour air-conditioning will be hot in summer) I had telephone calls put through to my room with very bad grace by the person on the front desk in the evening! I should not be made to feel that I am imposing by receiving calls at the hotel - not for the price of the hotel - won't go back there for this reason!
The staff are very friendly and helpful and are keen to maintain a pleasant ambience. A very attractivr dining area. no
The hotel claims four stars, we got exactly that. Good and helpful (but not excellent stuff). The biggest selling point in this hotel is the access to the wellness center located nearby.
Nice bar, including the chats with the barmen; excellent breakfast including a newspaper; very good location as well as for estec as for visiting the beach.
Restaurant description inaccurate. No choice - only one main course. Limited room service. Facilities marked down for these reasons.
Friendly staff, location of hotel. A beautiful and immaculate hotel. Breakfast excellent. Nothing. Would certainly recommend and stay there again.
Convenient location A little noisy at night
a good quality hotel, with excellent quality of service from staff. Enjoyed the standard of both the hotel communal rooms, and the bedroom itself. Would definitely stay there again.
The cleanest hotel I've ever stayed in - everything looked brand new even though last renovation was 2 years ago Noise does travel between rooms a little, soundproofing would have been good.
Good facility, close to the beach, have their own beach restaurant/cafe when weather permits, good breakfast, very competent and willing staff Though there is plenty of parking, it was in the back and we got no help with bags. The access to the front door is often blocked by cars. We'll know better next time.
Location, quality/price noise from other rooms
Perfect location, close to restaurants and beach, good restaurant Very warm.
it was ideally located for our needs
the location is incredible, the view is wonderful, the staff are very nice, the restaurant is excellent
Relatively small, but cosy hotel at the beach side, with an excellent price/quality ratio. Good breakfast.
Our room had a small balcony overlooking the beach. Excellent restaurant and breakfast. Great location across street from shopping area. Friendly, helpful staff. Air-conditioning and free internet would have been nice.
Position of the hotel was right on the seafront and within 2 minutes walk of Noordwijk centre No welcome pack in the room or a kettle
poor ventilation room smelled
No Free Wifi
Cost-performance ration is considerably good. The bathroom is not the one for a four-star hotel. . The soft key did not open my room door. I had to use a hard key. Since no stuff available at the desk between 23:00 and 07:00, I had to carry hard keys at all.
Excellent staff, comfortable room. The breakfast was very good.
Staff was very friendly and helpful. Restaurant was exceptional for dinner and breakfast was excellent! Beach is a short walk, about 5 mins. Recommend for couples looking for a nice get-away.
The diner... The bathroom was a bit small.
The dinning was excellent
Family atmosphere of the hotel Rather have breakfast and parking cost included in the rate, so these cost are known upfront.
i did not like them to add extra costs for parking
super service and very good restaurant. room with large balcony
Very friendly and professional staff, wonderful breakfast, just 5 minutes from beach, very tranquil.
Good location, comfortable and lovely breakfast Lack of Tea & coffee in room
I liked the personnel of the hotel - very friendly and helpful. Also the silence. It was nice and quite in the room.
The owners were friendly & helpful.They are all doing their utmost to make your stay as pleasant as possible. The beds are not comfortable, far too soft and in need of replacementIt is clean, but the room is shabby, it definitely needed work. Simple things like the lights, or the shower needing attention. The undersheet on the bed crumpled (the sheets were fresh and clean, simply not put on with any care)
Flexibility of the staff Poor lightening of the room
Friendly and informal atmosphere of a family-run hotel. The excellent breakfast. Very clean and very quiet, comfortable for working in the room. The alarm clock did not function.
Adequate for a short stay. Nice buffet breakfast. Good value for money and only a short walk to town and the beach. Personality may be different during the high season. Facilities a little tired... as were the staff.
Very friendly staff!
Relatively cheap, good free wifi shampoo dispenser empty!
The breakfast was great. Bed was comfortable and bed linen clean. It was great for a weekend stay.
service was friendly and helpful, excellent breakfast
Very convenient location to get to esa-estec
Internet access advertised in room. The connection would only stay up for less than a minute at a time and sometimes connection was not possible for several hours. Telephone was not working properly in room. Was assured that someone would have a look at it, but no one did.
Good value for money.
Cheap and close the seaside.
Staff went out of their way to prepare an early breakfast because we had to check out at 7:00 a.m.
Nice view For some reasons, three of our cards did'twork with their machine and we had to pay cash. The bathroom was not the one to be expected in a three-star hotel
It was good - it served the purpose that we only need a clean place to shower and sleep for the night, and a simple breakfast in the morning befoe we get on the road for our hiking. Smoking - the hotel allows smoking in the bar and some rooms.. The cigarette smoking smells permeated throughout the stairways and hallways. It's very unpleasant.
It was quiet and good ratio quality/price There was a faucet which was not working properly, but I didn't mind.
Friendly staff, decent breakfast The hotel is old, the rooms are in a mild state of decay and in much need of renovation.
Very friendly staff and low prices that include free WiFi and breakfast. The location is just a few blocks from the beach. Rooms are basic but clean and comfortable. Since its located on a small hill, I had a nice view of Noordwijk and surrounding towns.
breackfast was good and it was not far from the beach the toilets could be done up a bit
Es excelente desde perspectiva de calidad precio. El desayuno es tambien excelente: variado y abundante.. Lo han renovado y mantiene su estilo design.
Las habitaciones son escasas para una pareja con niño pequeño Habitación pequeña y baño minusculo
The quiteness & the garden No gym and very few TV channels
The breakfast was very nice indeed. The room was on the ground floor and it was a bit dark.
the food served in the restaurant was very nice, and the service was impeccable the room has limited space for a desk, you have to move stuff around to be able to place a laptop
Friendly staff, clean, peaceful area Restaurant menu did not change in the 4 nights we were there Did not think the room was 4* standard but it was clean
The location was perfect. Quiet and peaceful. People smoked on the balconies of the no smoking rooms. We couldn't sit on our balcony. We had to close the balcony door whenever there was smoke.
Food was exellent and the hotel was very nice.
Room (#208) was not clean. Room was outdated (old) and absolutely did not match expectations (or the website picture) as regards a superior deluxe room. Let alone one for which one pays almost Eur 140 per night. Beds were uncomfortable and were basically two separate beds shoved together. Have the strong impresion that we did not actually stay in the superior deluxe room that we booked. All in all a very disappointing experience which certainly does not justify another stay in this hotel.
Quiet / Calme 1. Bathroom dirty and sticking 2. No body at the reception, I had to wait more than 20 minutes for check in. 3. Impossible to get an invoice when checking out ("You have to ask before you paid!")
Have known the hotel before it became Fletcher. At that time it it was a semi luxury family hotel. The facilities are still there though the overall quality standard has gone down a bit. However, the price-quality rating especially in view of the reduced weekend pricing, is still good.
everything was very good except... .. the dinner menu did not change so we only used the dining room once
Location and facilities No tea & coffe facilities in the room.
All staff, whether at reception, marketing, restaurants and bar, room service, housekeeping, cleaning staff, were professional, polite, cheerful and efficient. Room armchairs upholstery needs renewal or professional cleaning.
The sea nearby
luxury hotel on the beach
Personal attention of staff / excellent bed/quietness furnishing and 'emptyness' of the floors
The Spa and the friendly personnel
Fabulous terrace looking out to the sea that gives a resort feeling. The personnel were all extremely friendly, efficient and helpful. A great beach hotel especially for a weekend get-away. Close to restaurants and shops if needed. It is not from my experience in todays standards a 5 star hotel, but certainly well above a 4 star. However for the price paid it is in line. Needs some modernising.
One of the three restaurants, Breakers, is right on the beach -- quite a nice experience! Also, the rooms are nicely furnished and the bed is a deligfht!
It's great to see a hotel of it's size and age keeping up service and standards. Great pool and the room service breakfast is exquisite. The car park is bit ugly.
Service Rooms need re-furbishing/renovation
The stuff is so fantastic, helpful and friendly. Actually the seaside is about 100 steps from the hotel ..crazy.... i recommend it for summertime ....
I did not end up staying Booking.com only booked me 1 nite when I had actually booked 2