El personal a cargo de los servicios es fantástico y la comida y la animación excelentes. El personal, la comida, el servicio
La bañera de hidromasaje con cataratas era bastante curiosa No había congelador en la mini nevera. El desayuno debería contener Ackees y bacalao.
The food was excellent, staff was very professional The smoking / non smoking areas need to be more defined especially for kids and people with respiratory problems.
The service staff was great and very helpful. The rooms were okay and comfortable The food was very disgusting. They really need to ramp up the food service. No type of real Jamaican cuisine. They should compensate me for the awful dining experience.
The food was lovely and the room was comfy. The staff was very courteous and very polite. The food at the grill needs a little work. I visited there twice and in the two instance the food was badly burnt, not very sumptuous at all.
Proximity to the beach, friendly staff, and cleanliness. The food is not all that great.
My girlfriend and I were extremely comfortable from start to finish. Impeccably friendly staff and delicious food and drinks included in the purchase. BEWARE: the Romantic Dinner, wine, and Spa options are deceptively not included in the "all inclusive" purchase, and prices aren't available until you express interest to the concierge. Awkward to find out when you're there.
Adults only and the staff was amazing! The staff was so kind went out of their way for you and always so sweet. They remember you after only meeting you once! It was mostly couples which isn't a bad thing but could be annoying for some. It's a long way from most excursions. It's not a 5 Star compared to American Standards but for sure a 4-4.5!
Very friendly staff, good food. New Jamaican smoking laws prohibit smoking on most of the property except designated areas, of which there are only two.
Jamaica has fantastic weather compared to snow and cold! The beaches were nice and clean. Pool was fantastic. There are many opportunities (+$) available with buses/taxis always ready within minutes to get you anywhere (+$). The food is pretty good but don't expect high quality. You should think ordinary buffet in the US. The only specialty restaurant that you should go to is the steak place. Unfortunately, like the other places, you won't be able to get a reservation even though the place WILL be empty when you walk by repeatedly. So, just go 15 mins after seating and then you can jump right in (done). Except for the steak place, the Italian and Asian food can all be obtained in the regular buffet line so it isn't very special. If you have food allergies/issues, you are on your own. Service everywhere is hit or miss. You'll be amazed by the service and then let down the next hour. I think training would go a long way. The amazing service is pretty much just the attitude of the employee. If you are looking for fun only, this place is great. If you are looking for luxury/quality/food/etc, go elsewhere.
the hotel staff was well above friendly they all worked hard never stopped working always wanted to help you in any way the best resort i ever stayed at the best assocates ever they had a sewage leak at spa every day you had to walk by it to get to everthing at resort the smell was very bad!!!!!!!!!!!!!!!!!!!! you walk by to go eat 5 times aday smell bad!!!!!!!!!!!!!!!!!!! all 6 days and nights jerry barron stayed 8 -28 to 9-3
The fresh fruit juices, jerk chicken on the beach, the water aerobics The lack of available restaurant reservations, by the time we checked in they were all taken for the entire duration of our flight. The food was full of MSG, the buffet was like a shark tank feeding frenzy, dangerous at times with people running every direction and trying to get their food before you. The bar line was always a 10-15 minute wait, even after we tipped the bartenders generously. The pool chairs were completely reserved before 8am, reserved with towels but people were not there the entire day. We never once had a chair at the pool and there were 60+ each time just sitting there reserves but their "owners" we're no where near the pool area. The staff should not allow chairs to be reserved all day long whenever people are not using them. We paid the same amount for the all inclusive and did not enjoy a chair at the pool, a meal in the speciality restaurant!!!! The shops across the street were a rip off and the locals demanded tips for everything. They were not helpful, just wanted our money and were not shy in asking for it. I will never travel to Jamacia or any Riu properties again, this was my second Riu and was worst than the first sub par property.
The staff were all very polite. Very engaging
I was very relax in this hotel the staff was nice and friendly
Great service; the staff was very friendly and responsive. The shower was great (poor water pressure is a deal breaker for me). Balconies off every room make great places to watch the amazing sunrise and sunset. I got an ocean view room which was totally worth the extra money. The room furnishings are dated and the mattress felt like it was made of concrete. The food in Rose Hall left a great deal to be desired, especially at dinner; I was expecting a more expansive selection of Jamaican food.
Overall my experience for a first time visit to Mo.Ja.was fantastic and fulfilling the location, the staff, the quality as well as the food, and the community as a whole just a fabulous time and will be back
The price was the best I'd seen online and after staying there, I think it was the better to stay here, save the money, enjoy wheat they offered and spend your extra cash on activities. It's also on a main strip in Montego Bay. Big advantage. 1. They charge to have a guest or family member come up to your room - even if they aren't using any facilities, or eating, and are there for just 1 minute . Seriously!! Not a good policy because while in town people visit for an hour or so and wanna leave but you basically have to pay $35 for each person that comes over. Makes ZERO sense. 2. The buffet food was not that great. Felt re-used. A la carte was much better. I just enjoyed alcoholic drinks as part of the all-inclusive.
If you want to really know Jamaica and not feel like your in a tourist bubble , this place gives you that experience , its quiet the staff is engaging , the view is breathtaking , i say if its your 1st time visiting Ja do a hotel, but if you want to experience Jamaica from a different perspective and feel like you live there , I'd book at ocean view villa
Location The room had splattered mosquito carcasses all over the walls no hot water no ironing board.... computer systems down check in was a nightmare also got eaten up by mosquitoes waiting to be checked in. Staff was marginally pleasant would not recommend staying here.
The food was very good, rooms and view were excellent. The only complaint is the music went on a bit later in the night. Not terrible, but since I was there for business, I didn't get as much sleep as I would have liked.
Loved the restaurants and food..staff was excellent and very friendly.. hotel was very clean. I am very happy we chose the Hyatt Ziva. We can't wait to get back.