Localización Habitación sucia
la hubicacion es en todo el centro de melbourne y hay acceso a todo hay el problema con mi dinero no hay claridad en la reserva la page por internet y me toco volverla a pagar en el hotel mi targeta de credito no les funciono me toco salir a buscar un cajero para retirar el dinero eso me parecio muy pecimo
Locacion. Personal de recepción ,muy buena Y El portero estaba a lado del recepción , no cerca de la puerta ¡ "un, te puedo ayudar con las maletas ",cuando has subido los escaleras,no vale. El doble superior era muy pequeño , en serio. En New York , ok, pero Australia , no¡ No había ni un cajón para guardar nada. Los ventanas más que sucios. Si pagas más por vistas del río , por lo menos explicar antes, que también estas enfrente del estación del tren, y todo los ruidos que viene con ellos. Anuncian free wifi, pero cuñado confirmas la reserva , pone solo gratis 3horas al día. Este hotel es solo para una noche para negocios.
La situación es prfecta, al lado de una de las calles principales y justo delante de la entrada del Chinatown. A tocar de centros comerciales y multitud de restaurantes. El baño era demasiado pequeño aunque siempre estaba limpio.
La atencion que nos brindo una recepcionista que era colombiana, nos trato mb y nos recomendo muy linda zona para ir a cenar.Gracias por su calida atencion La ubicacion privilegiada
Muy buena ubicación, y buenas instalaciones. La habitación amplia y confortable.
Localizacion y seguridad El tamaño del cuarto, que no tenga internet gratis
El hotel está muy bien situado para poder visitar la ciudad de Melbourne a pie. Las habitaciones están también muy bien, son amplias y bastante nuevas.
La ubicación... aunque algo feo la entrada - y la amabilidad del personal del desayuno que contrastaba bastante con la de la recepción. Creo que jamás hemos estado en un Hotel en el que las habitaciones fueron "limpiadas" con tan mala gana. Alfombra sin aspirar, cama solo ligeramente retocada, vasos repasado con agua -sin lavar ni secar, repuesto de utensilios de baño y de café, té, azucar... solo a medias y sin ningún criterio obvio.
Su ubicación. El bufé bueno. El personal del bar/restaurante muy amable. La falta de limpieza de las habitaciones.No hacían las camas (estiraban la colcha quedando bajo ella las sábanas desechas). Teníamos que salir a la calle para ver cómo estaba el cielo ya que daba a un callejón estrechísimo.
La ubicación es muy buena aunque la entrada del hotel está en una calle cortada donde no entran los vehículos y de noche es un poco oscura. La atención en el front desk de la noche es pésima. Informamos que nos llamen por la mañana ya que nuestro vuelo salia muy temprano y se olvidaron. Muy descorteses el resto del personal
la ubicacion esta muy venido a menos
Esta muy céntrico con lo que visitas la ciudad y siempre esta el hotel a mano para un descanso. El Hotel es antiguo pero esta cuidado y es bonito. Volveria. No me ha parecido nada mal creo que se corresponde la calidad con el precio.
Una ubicacion inmejorable y la relacion calidad precio fabulosa.
Bien ubicado, con wifi gratis, limpio y buena cama para descansar. Ideal para patearse la ciudad durante el dia y descansar bien por la noche Es relativamente sencillo. Algunos trabajadores de la recepción incompetentes (otros muy bien)
El hotel era cómodo, limpio y el personal era educado. La conexión wifi era inutilizable, era tan lenta!
Great location and great staff The bed linen was not clean with hair and marks all over the doona.
Location in the city of Melbourne is fantastic - access to public transport and right in the CBD. Well appointed room - small but very comfortable with modern amenities and decor.
as a train traveller the proximity to the train station was excellent Shower over bath not suitable for older persons.
the fact it is across from Flinders St train station and close to the city
The position of the accomodation was very central for travel by train or tram. The staff were very friendly and helpful. The meal we had through room service wasn't very appetizing. I was extremely dissappointed with the house salad. We reserved a twin room but ended up with a king.
The location of this hotel is perfect for trains,trams,city ,walking annywhere. The hotel is situated on a main road and opposite a train station but to our surprise once in your room there was no noise whatso ever. Rooms must be sound proofed and no noise in corridors. Wouls recommend this Hotel to everyone.
It was a great hotel to stay at. Really good service and staffPlease write at least 15 words
The service & hospitality was great. I really enjoyed my stay. Its close to everything too.
We enjoyed the position of the hotel.The service was exelent.Also the price.The gym was great. Missed not having a pool.
comfortable bed. pleasant staff. clean room. the layout of the room - the door was situated opposite the bed. Result in lack of privacy whenever door was opened. No extra pillows in cupboard - only 1 pillow per person. Movie option on TV didn't work.
Ease of car parking - the valet service the sound proofing of the rooms
great location for shopping. for a 4.5 star hotel did not think the room was luxurios enough and the bathroom needed updating, bit run down.
Great location to shops, chinatown and easy walk to rest of cbd
The location in the centre of Melbourne was very good, as I had meeting in Mebourne. The check in & leaving good with no delays. No complaints
efficiency and courtesy of staff with any requests/check in-out
The central location, good room size, friendly staff
Staff was very friendly and helpful at the check in and check out counters and especially at the concierge section where they very patiently helped people with directions/booking tours etc. The breakfast room (Louden) was not very imposing, carpets were dirty due to heavy use, furniture very basic. About half an hour before closing time staff are already clearing and moving/re-arranging tables with a lot of racket, preparing for what one assumes, the lunch session. The view from the breakfast room onto the ally alongside is also nothing to be proud of - although not the fault of the hotel.
Great view and service.
Supposedly a 4 star hotel. Desapointing. Lot's of teenagers, reception needing room key to secure access after 21:00, not the cleanest.
Room was, in fact, a mini-suite with microwave (well concealed in fitment) etc. Therefore useful if too late for b'fast! Very helpful concierge and front desk staff. Name of hotel seems to confuse taxi drivers. Is it the Swanston or the Grand Mercure? (Mercure aka Welcome Hotel adjoins)
close to everything great for shopping, easy access, close parking but usually the hotel gives you free parking our coffee cups had lipstick marks over the tops of both mugs same with 2 cups... which i find disgusting, and we asked forlate checkout and was woken by a little asian man at 10 am wanting to clean our room... not happy
the kitchen was hard to get the airconditioning to the right temperature. it was way too hot at night. and there was one morning when there was no hot water for shower.
good location, stylish decor, comfy, helpful staff bit noisy from the street, even on the ninth floor
I like the convenience of being right on the doorstep of the city central area and close to all the attractions
We had a 2 bedroom suite which was nice and spacious for the 4 of us. I just have one comment - the hot water in the shower over the bath kept overriding the cold making it difficult to maintain the correct temperature.Otherwise all was fine. Just the shower problem as outlined above.
Cooking is very easy and very convenience..
loved the proximity to the business district I felt the bathroom let the place down, it was not very pleasant to sit on the tiolet and have mould around the bath at eye level
The staff were very good under a difficult and embarassing situation.
Self serviced apartment, with washing machine etc. None
Easy walk to good eating places on Swanston & Little Bourke. Reasonably close to tram stops to Kew & Victoria Street to Chinese grocery shops. Close to National Gallery of Vic - great exhibition. The furniture in the room looks old, well used in some areas, worn out. The smell in the room was not pleasant, but hotel staff helped to remove the odour, not successfully though. I've given written feedback to the hotel.
Friendly Stadd and very helpful unlike Sydney (Darling Harbour)
The hotel was really nice. I would definitely recommend for a stay in Melbourne
Hotel was lovely and the rooms were a great size. Would definatly stay there again. Getting stuck in the elevator for 1 1/2 hours on the way to dinner not so great. Trying to sort out compensation of some kind at the moment.
the convenience of the location no complaints
Very convenient, comfortable and the staff very helpful. Will stay with you again.
Location The room was quite dated and worn
Central to our weekend activities The noise of the lift travelling up and down
Pleasant staff allowed us to check in early. Large room. The rate was a little high
The comfortable and relaxing atmosphere was appreciated.
Central to the main attractions of Melbourne. Decor needs to be upgraded i.e. sold to us as an executive Queen Room. What we found was no quite that.
The hotel was in a very convenient location. It was within walking distance of many things to do and see, as well as great restaurants. The staff was very friendly and helpful when we had questions about how to get to specific locations and offered good suggestions about things to do in the area.
convinience of being in the centre of the city, excellent facilities, chocolates and apples was a lovely touch, breakfast was very pleasant just a bit of rust on the windows near the spa area didn't look good