convenience, next to the harbour, easy access to boats and islands pools were too basic, not deep. more for kids
Good location, friendly and helpful staff, great breakfast selection and good facilities. At first we were given a poorly located room but this was changed without to many problems, the hotel food and drink is very expensive.
The service and the room facilities The quality and taste of in-room dining food
The location was good. Although Shangri La Tanjung Aru would have been just as good on hind sight. Regretted choosing Sutera Harbour. Initially given a supposed sea view room which actually had view of child pool and trees. We had to complain and they changed us. We had to trawl with all our luggage and child. On the last day of our stay we had no hot water and the electrcity blew out (didn't bother to fix this) because of a faulty iron which they provided. There was no iron or ironing board in our room when we arrived.
The sea view and the convenient services hotel provided. I love staying in this hotel and this is not my 1st time staying. I am a bit disappointed because the room seems to be old and the window binding not in good condition. Toilet's room condition not very good.
Excellent facilities, good location and value for money
Free hourly shuttle bus to and fro to KK town. Really convenient!! . Free WiFi service in the hotel lobby and the pool area. Good massage service but was slightly pricey. Spa staffs are very courteous. Nothing!!!
Staff were excellent and very friendly. Free upgrade to superior room with sea view. Rooms are a little dated e.g. small old TV, stains on carpets.
We had a great time. Club rooms and club amneties rock. The evening cocktail is something of very good quality.Location and overall property is awesome.. Old style tv even in the Club Rooms - Most of the Hotels have larger lcd screens now...Services at breakfast time in the lounge are extremely slow and the choice very limited...
Close to city and islands. Good and tasty food. Knowledge of hotel staff poor.
Beautiful nature and view. The cottages are clean and nice. Loved that many fishes and birds can be seen, quiet and only sounds of cicada is around. Great for relaxing. Food was over-priced, not many choices for long stay. As the access to mainland is difficult, would be nicer if there are more choices and local dishes available.
The hotel is situated in a beautiful island in front of Kota Kinabalu. Pros are:location, hotel staff, snorkeling in front of the hotel is very nice, possibility to go also to the other hotel, by a free boat ride, that offers a magnificient beach in the morning-afternoon for free, Marine center where you can go and touch some sea-stuff. Restaurants.:I read some comments about the restaurants being a bit expensive, Think to choose your own fish from reproduction thanks by having the menu in your hand and that is not expensive . Personnel was very efficient: because of a sudden noise to air conditioning in the room we were offered immediately to change room. You wonder if sometime in an Eco marine resor, waters could be a little be cleaner, but when we and currents arrives this happens. Room prices are a little bit on the high side,
amazing. all amazing hmm, not a fan of the jungle walk. too long, plus too many mosquitos and pythons!
Wonderful location, excellent service from happy, friendly staff. Lovely pool that is good for swimming - not just a "leisure" pool. freshly cooked breakfast on the veranda delivered by boat! The arm chairs in the room are really uncomfortable.
The staff were excellent! MERC was a nice experience. We had a superb seafood meal - snorkelling was great - as was the kayaking. Being able to swim and snorkel from our room was a real experience - the kids would swim over to say hi! The drinks in the evening at the Latitude Bar was a really lovely touch. We had some really quality family time there - intimate, personal atmosphere. We would definitely return - and split our time between Bungaraya and Gayana. Our initial impression was a little disappointing - location superb, however we had not been given adjoining rooms as requested (travellling with a 12 and 16 yr old) and the 'breakfast delivered to your room by boat' was not available. Having said that, the management were very quick to respond- change rooms for us asap and provided the breakfast we wanted. The intimate, personal atmosphere was superb - we wanted to stay longer! Only other comment would be that the first morning, breakfast was really lovely - small buffet and a la carte. The next 2 mornings were not as nice - obviously problems with the chefs or something - menu not offered although we were able to order.
Every thing The A/C
All of the staffs are very kind and accommodating. Aside from this, the place is also cheap, clean and in a strategic location.
Clean and friendly staff The coffee house because there is no "halal" even u serve no pork.
Very clean, good location Breakfast rather basic
This is a basic an quite small hotel, but it is clean and comfortable and reasonably priced and safe. Staff were great and very helpful. For a short stay in KK it is fine. Poor choice at breakfast, but plenty of places to eat outside of hotel. Rooms are quite small, but you get what you pay for in a city. Ignore the word deluxe ... it is basic but acceptable at this price
Location is very good to access main shopping mall or market area. And staffs were kind and gentle even though sometimes they forgot my order, it was acceptable with their polite attitude. WiFi didn't work in room. I had to stay in lobby. Breakfast was oily and not enough.
Requested for late check out up to 130 pm and they agreed. Their response to our needs were very immediate. Internet connections was excellent Breakfast was very simple & basic not much choice
Amiable staffs. Prompt services. Great Chinese food at Level 2. Strategically positioned in town, convenient to travel.
The location of the hotel is pretty ideal. Shopping malls, seafood restaurant and pub is all within walking distance. There seems like lack of communication between the reception and the house keeping. I requested to be check in at 1pm, but was told to come back at 2pm as the room is not ready. When I check in at 2pm, once I open the door the room is still in a mess and the house keeping seems forgot to tidy up the room. And again, I have to wait for another 30 mins.
Please write at least 15 words the location is excellent. Good for shopping, eating and for praying (as a muslim) Car park is great problem
the staff... the room is too small .
nice clean rooms - would come again location not in the city, but there is a fee shuttle bus or take a taki rm25
Ta new hotel so everything was great, the staff were friendly and helpful, room was very clean and comfortable and the buffet breakfast and dining room were really good although very busy also there was a free shuttle to airport ( though it only goes at certain times) the pool and gym also looked pretty good although we didn't use. Too far from city - outside the hotel you are stuck in a shopping mall, doesn't look like much else was around unless you catch a taxi or bus, but if shopping is your thing you will like this place (shopping in a mall was not our thing). The hotel is really nice but it would be better in the city!
The location of the hotel is ideal for travel around town area.
it was far from the city and there was not enough restaurants and night livings around hotel
Nice layout and design Extremely small room
It is so comfortable. /
a. attached to the hypermall (1 borneo), b. friendly staff a. swimming pool was too short and water is cold. b. the price is too high after a different room was offered.
the hotel staff is excellent, from housekeeping, cleaner, waiters, cooks to front offiice - everyone is excellent. Warm food is actually served warm - fantastic! Good choice of breakfast! hotel architecture and design are okay, but hotel esp room construction and layout are poor. Room is small, no place to walk around or pray for muslims. Doors and shower door dont close properly, bathroom door inconvenient and if not careful you or your kid could get locked in. Every corners are sharp - sink, shelves etc. Not a hotel for young children.
The hotel had not received our booking so we had to email them out confrmation mail. Our room was dirty. Hotel staff seemed uninterested in service.
The staff were very welcoming and helpful. the breakfast buffets were superb. the situation was fine - at the enormous shopping mall some distance from the centre of kota kinabalu, but there was a free shuttle bus in and out...restaurants a-plenty were to be found in the mall. no
Muy rápidos en todas las gestiones (entrada y salida, traslado de equipajes...). Las habitaciones enmoquetadas no son signo de distinción sino de todo lo contario: no es higiénico. Pero parece la costumbre. Cabría una renovación del mobiliario: es de la inauguración.
Habitaciones grandes y personal muy efectivo. Buenas instalaciones y cerca del aeropuerto. Corresponde a su categoria (4estrellas). Las griferias no las renuevan desde la inauguracion. El cafe del buffet no es el que corresponde a un hotel de 4 estrellas, siendo una provincia productora de cafe...cafe soluble???
Trato del personal exquisito y personalizado. Hotel pequeño pero con mucha clase. Muy bien ubicado al norte de la ciudad, cerca del ferry para ir a las islas, la oficina de información turística y centros comerciales.
Excelente relación calidad/precio. Perfectamente ubicado a 10 minutos andando del puerto donde se cogen las barcas para ir a las islas. El personal del hotel es muy eficiente y muy amable. El restaurante es buenisimo. El cocinero cubano era estupendo y la comida deliciosa. Cenamos las tres noches de nuestra estancia allí. Recomiendo especialente la lubina con salsa de limón. Nos ha gustado todo.
It is near to shopping centre and the restaurant around the hotel is good choice for me as the food is nice. It is really a budget hotel but it is best if the price can be re-adjusted. Kindly of expensive to stay in with the price I pay. Not that bad.
Everything is ok, just the room is a bit too small.
Comfortable rooms. Good location. The staff are very helpful and offer some good trips that pick up and drop you off at hotel. Wi-fi is not free.
Nice new hotel in the centre of Kota Kinabalu
Very clean and well positioned in the middle of the town - a good 3 star experience and perfectly adequate for our needs None
good location no breadfast provided
very good location and price. There are many shops, restuarant, spa shop around the hotel. Like Waterfront, Centerpoint, Asia City all is walking distance. do not have elevator for the first floor. even though there are bus boys to take luggage, not convienence for my small baby's trolley.
The location is at the center of the city and easy access for me except there is no parking space assign to clients. I can go shopping without worrying about how to go the mall or so. Beside for a busy person like me the wireless is a plus point for a city hotel without extra fee. The room is comfortable enough but rather small for me. Non. The stay is ok.
I particularly like the customer service. It's really great and they are really helpful throughout my entire stay. The room is nice and very 5-star looking. The hotel is located within the walking distance of major shopping centres such as the Centrepoint, Wisma Merdeka and the newly opened Suria Sabah. I am looking forward for my next trip to Kota Kinabalu. It's a great experience.
The location is convenience to shopping mall. The TV is new but the signal received not good.
Low fare and friendly staff A bit far from city center and night market
Room was nice, spacious and clean. Somewhat noisy due to the main road outside. You had to cross this road to reach the city which could be a real problem if you're not agile..lot's of traffic. The breakfast was very plain and limited...compared with other hotels I've stayed at in Sabah..but if you're into toast and coffee, it's ok I suppose.
9/10 The breakfast is very poor though our room rate is inclusive breakfast. There is not much food & no variety
Reasonable location, easily walkable to the centre of the town and the waterfront, though it is on a busy road you have to run across. Rooms at the back quiet, those at the front noisy due to road.
Just 10 minute walk to the famous sea food stall in kota kinabalu city
relax and have a cup of drink the breakfast..
customer service,cleanliness of room breakfast is almost the same those few days,air-cond. is too cold at midnight
They opened the breakfast buffet half an hour early for our departure flight. Hard to cross the street in front of the hotel - very unsafe.
The staff is nice and the room is clean.
The freindliness of the hotel staff Wifi connectivity at 7th floor are very poor