The location of the resort is fantastic with what feels like a private beach. Although the facilities were good, they still lacked in some of the additional services associated with the luxury suites. Simple things like an iron would have been useful.
Great comfort of rooms, great location (only five minutes walk to Haad Rin Beach), clean and amazing private beach, the best Spa service ever in Koh Phangan, The reception staff were very rude. maybe cuz it was the Full moon days and they were fed up with all the crowd, but that is no excuse to be rude & unhelpful. I have changed the booking from double to single, but they still forced me to buy the Full moon Party ticket for two people. at first they said we werent informed of the change, and then when I showed them the confirmation email, they said no you still have to pay for a second person. The Cocktail party was crap and the food & drinks were disgusting.
El personal del hotel es excelente, amables y simpaticos. El desayuno Buffet hasta las 12:00 muy rico y completo, si desayunas mas tarde te hacen el 50% de descuento, ademas la ubicacion en frente de la playa es de lo mejor, en la parte de la playa que no hay ruido de bares ni discotecas y es la misma playa de la fiesta full moon party. Los bungalows estan bien con t.v aire acondicionao porche, sofa, no son de lujo pero estan bien.Tambien te facilitan transporte (taxi) gratis hasta el embarcadero del ferry. Era epoca de lluvias y aunque no nos llovio el cesped donde su ubica el resort estaba un poco deteriorado