Pool/bar area Room AC inlet /outlet were next to the bed and dirty. I paid for Water view but i got City View. Overpriced for what they offer. This is my first and last stay at Marriott.
Huge rooms, over looking the water & pool. Just sitting on the balcony and enjoying the view was relaxation in itself. Friendly staff Probably the best equipped hotel gym I've ever seen (but its not in the main hotel). "Free wifi" (but requires daily refresh), but is included in the mandatory resort fee. Option to self-park, saving valet parking fees. Hotel is in the middle of nowhere, which requires a drive for anything and everything. Outdoor music started at 8am, so difficult to lie in if you want to leave your windows open overnight. No happy hour at the pool bar. No fridge in the room.
We were celebrating a night away from the children for our anniversary. Very nice accommodations. Clean, professional staff and very accommodating. We thoroughly enjoyed our stay. Wish it was longer. Prices for in room meals especially breakfast WAY too expensive. We ate at an expensive rstaurant a couple of miles away instead. Marriott had a tendency to be overpriced for moderately tasting food.
The pre-check in service allowed me to have in the room things, such as extra pillows and towels, that I would have otherwise needed to ask for after checking in. The hotel location was good and the outside was kept up well. The bathroom was roomy and had a lot of counter space and room for 2 people in it at once, if necessary. The room looked and felt old and needed some renovation. The mattresses were softer and a bit misshapen, indicating they were old. And the bathroom faucets, etc., had pitting and corrosion on the surface. It just seemed like it really needed some renovation considering the price we paid, which wasn't terribly expensive for a place so close to Sanibel, but we still expected an updated facility. The breakfast was OK, but they started putting things away at 9 AM, so you couldn't sleep in!
We enjoyed our stay there very much. Would stay there again. If there was a negative to it, we had to travel a ways to get a selection of restaurants but only minor inconvenience..
It was my goal to find affordable lodging near the beaches for a last minute get-a-way. The pool (heated, large) turned out to be a main attraction for my teens and they preferred to be at the hotel. Staff was friendly, helpful. Breakfast each morning was convenient and enough to satisfy the family. Rooms were quiet, dark and comfortable for sleeping. Bathroom was damp, musty. Maids neglected floors with daily service and missed our room completely one day.
I liked the price The rooms did not feel clean and the free breakfast was horrible. No eggs, bacon, sausage or anything of substance.
I thought it was clean and comfortable. Great value I wish the pool towels were bigger
the hotel is in a good location, the room is spacious and it has a big pool. the carpet was dirty.
The room smelled like mildew was growing in it.
Excellent location near Sanibel Beach Gateway, price great, comfortable and very clean, beautiful pool area, nice little breakfast bar, and most important: dog friendly.
The pool are was nice and the staff was friendly and helpful. Our room smelled like mold and could use a good scrub down in the bathroom. It is unlikely I will stay at this hotel chain again.
Average low budget chain hotel except the nightstand had a big booger smeared on it and the carpet had a bunch of crumbs and toenail clippings on it. I asked the front desk if they could have someone vacuum the next time they cleaned the room but didn't notice a difference when I came back later.
Loved the pool! A minor thing, but we wish that they served real coffee at the breakfast. It was pretty much undrinkable -- tasted like instant (I think it was some sort of concentrate mixed with hot water).
Very clean & comfortable. Many restaurants nearby. The breakfast is carb-heavy & sweet. There is not much in the way of protein. We were told we they couldn't get us a blanket because housekeeping had gone home. Staff was friendly & helpful but they could have used a little more help.
The location was great, service was great, room was big, bed was comfortable, breakfast was included. We booked a non smoking king sized bed room and that's what we got. I read some of the other reviews that were posted and was nervous at first. But it's $40 a night people you're not gonna get a 5 star experience. LOL.
It was a nice well taken cared place. You can't beat the price and it was clean. No hot H2O so I had to shower with cold water. Told girl at the front desk and she said they could have fix that.
Nice pool, clean room front desk was rude, breakfast could've been better, took $50 deposit out for room which takes up to 7 days to be returned to credit card.
Everything was clean. Staff very nice. Very well equiped and breakfast very good too. The best for that money.
New bedding and spreads. Also new carpet. Bathroom needed updating and more cleaning. Fixtures rusty.
Time to renovate or take the Crown name down.
Staff is super. My check in was a breeze and I recieved an upgrade. The bartender in club level was very friendly. Also, the aromatherapy packets in the bedroom were a nice touch. The food at the hotel restaurant was terrible and the hotel is in desperate need of a freshening up. You can really see its age
Hotel is ok and location was great, but it is a 3 star hotel at best, versus the 4 star rating. Pillows were not comfortable.
I loved the hotel staff and the room That my floor was suppose to be non smoking and it smelled like smoke but other than that everything else was great services room and staff and hotel
Not two much.we didn't like the way some one called cops and we weren't home wen someone got pulled over in front and because that person was getting pulled.he said we had drugs..there were no drugs found and we still had to get out in 5 min.because of that i left personal stuff behind
Room was clean. The maid was rude when 11 am check out came, my child (age 5)needed to go back in the room to use the bathroom quickly and she snapped at us that"check out is before 11..its 11:05!" I said sorry, she said hurry up
rooms very clean The rooms looks very old
The price. I would have cheerfully paid more for a decent room! The room was dark and very tired. There were stains on the carpet and the walls had been repaired terribly. The sink area was stained and crowded. The curtains did not shut fully. The linen in one bed was stained and torn so I slept in the other.
nothing at all I would have been beter off in my car check in was ok then open the door to the room,it smelt like bad chemicles, the fridge was off and hot ,on the counter was one of those extension cords with a long bar and about 5 things pluged in ,hint fire hazard. the outlet on the wall was broke and hanging,i slept with the lights on in the chair cause I thought the cockroaches would come out ,I even put my shoes on the bed so they didn't get in them.so, when I left I was not nice at all and I will NEVER recommend that place to anyone.now I go there cause I had akidney transplant, for tests and I always stay at crestwood suites for over 9 years and they are so nice ,they treat me like family they even have a copy of my living will in their safe in case..and I would highly recommend them to any one..the reason I didn't stay there was because they didn't have a room. but please give them,cretwood suites an A plus and holiday inn below o thankyou ALLEN D. WOODS I WOULD STILL USE KAYAK BUT NOT HOLIDAY INN.
The bed was comfortable and the room was clean With my work I need an active internet connection and the internet was spotty at best, dropping and re-connecting constantly. Also my tv had a black spot on the upper right corner.
Close to restaurants and shops. A continental breakfast served as a starter. Would definitely stay again.
Nice and clean even smelled nice and nice hot water There was no plug in the tub for kids to take A bath and small kids don't like taking showers only complaint
Location great, Cracker Barrel down the street Nice, clean room, full size refrigerator Thin towel ... No wash clothes... No wifi
It was a great get-away for my boyfriend and me who were in town visiting my sister. Great price for an included breakfast until 9:30 and coffee makers are provided in each room. Not luxury, but a great value! Construction was being done while we stayed.. Also, since we left the room at eleven AM one day we missed the maid services... We put the sign on the door asking for our room to be serviced but it never was.
The hotel looked new. and was very clean. The front desk lady was friendly and very helpful. She upgraded us at no charge. WiFi was free, and easy to use. Breakfast bar was good, coffee especially. AC worked well. Nice pool. A brown stain on the rug in our room (2nd flr) was unappetizing. Location was near the airport & freeway- good for an over niter, but not in walking distance to anything.
Nothing The way the maneger talks to us,he also cancel my reservation. Horrible trate de todo us.
The staff was exceptional. I felt safe and comfortable! Nothing
El hotel esta cituada en buen lugar, acceso facil y bueno y comodo estacionamiento No hubo manera de incluir o celeccionar el desayuno.
Camas limpias y un gran vestíbulo, buena tarifa No hay nada, me volvería a alojar allí de nuevo
Staff was very friendly and helpful.
Room was very clean. Beds were very comfortable. Large suite. Very good variety of breakfast items. We were not there for dinner. Staff in am was very friendly. We would book again without hesitation. Hall carpets need to be replaced.
Cleanliness, staff, and amenities were all above expectations. Everything we could have hopes for. There wasn't a single thing I could complain about.
Breakfast on Sundays need to start earlier than 7:00.
Reliable staff, especially from housekeeping. The food options have taken a drop in quality.
It was a great one night stay. Clean easy to get to and staff was kind they have room service and a bar I was in first floor and the church that congregates there woke me up I had just flown for 8 hours so I checked in around midnight and probably didn't get to bed until 1 and so all I heard all morning was the church microphone and I was a bit dissapointed that I didn't get to sleep in. Other than that everything was great.
Great buffet breakfast - more variety and fresh entrees than most other hotels. Room was not cleaned during our stay, and closet door squeaked loudly.
The staff is very kind, good atmosphere
Nice hotel, good for the money Por breakfast
First of all, the Inn keeper was very gracious. We were so pleasantly surprised with the nice room we got with a nice price.
Clean overall. No insects of any kind.
Goods price close to lots of good reaturants and stores. With no carpet in the room you can tell its at least clean. Room smelled, in between 2 smoking rooms, wanted non smoking. Small parking lot, no room for a trailer. Their website says they charge a small fee for wifi access while other sites say it's free. If you bought a bed within the last 4 years, you will not be satisfied with theirs! Will not stay here again!!
It was clean and everyone was very friendly Same old breakfast,
Very nice and new hotel. Attentive and helpful staff. We had a large comfortable room. The breakfast very good and well organized. We would certainly stay again.
Breakfast was delightful. Little difficult to get in and out if property initially. Once you know how it's fine.
I liked everything except my room location. Room #205 shares a wall with the speaker system for the lobby area downstairs. Fortunately, the music was shut off at a decent hour. It is also, directly above the sliding doors to the breakfast nook. When those doors opened and closed (occasionally throughout the evening, again at 12:45 a.m. and again at 4:45 a.m.), it woke me up, sounding like someone dragging furniture on a hard floor in the next room. I suppose I should have mentioned something upon checkout, but I hate complaining in person, because I always get the impression the person to whom I'm complaining, really doesn't care. I actually planned on speaking to someone this time, I simply forgot. Oh... BTW, I do like the Hampton Inn very much, in general. I stayed at 3 different HI locations this summer. Coincidentally, he sink in each of those rooms drained very slowly (filling up as I used it).
The staff was extremely engaged and friendly! Very attentive! Lots of disgusting things noticed in our room. Bathtub was disgusting so we showered in flip flops, questionable stains on carpet, couch, and comforter made us uncomfortable. Bought Clorox disinfectant wipes to do our own desanitizing while there for the short stay. If the room would have been SANITARY it would have been a completely different experience.
Separate bedroom and living room allowed one to read without waking the other.
The price for the room was great for the quality of the room. I didnt know about the continental breakfast though. I would like to have had information about it.
The employees were awesome. I went to rest and I do it. The room wasn't perfect, but the bed were clean and good!
Very friendly staff close to restaurants (walking distance) Good breakfast very comfortable beds very small lobby and breakfast room
Great location, nice staff, discounts, rooms are ok. Evening front desk work Rich was wonderful (cares about consumer). Loud (gas station next door). "Hot breakfast" was hard boiled eggs and cold French toast everyday lol. Thumbs down on breakfast
Front desk manager on arrival. Goid value and location. All carpetting was being replaced on the night and next morning of our stay. Thus a four, not five star rating.
The staff was courteous and friendly. The room was spacious and clean, and the pillows were super comfortable. Highlight of the continental breakfast: waffle maker. Wish there were bananas or oranges at breakfast.
Rich was pleasant, enthusiastic & thorough at time of check-in. Went to breakfast at 7:30. Eggs & sausage were cold.
Proximity to airport, large room, clean, digital air conditioning controls The bed wasn't that comfortable, the drain in the tub was slow
Helpful staff! Neat and clean.
We loved the location and appreciated the efforts made by the staff to make us comfortable and welcome. Breakfast could have used more variety of fruit.
Complimentary buffet breakfast every morning was wonderful and the staff was always very helpful. They made sure to accommodate my needs such as putting me on a higher floor away from dogs due to allergies and asthma. The room was very clean and everything was included in the room including pots, pans, utensils, etc. The fact that it was a dog-friendly hotel. I'd rather not have to worry if a guest snuck a dog into my room in a previous visit.
Good location for Sanibel Island and Fort Myers beach. Loved being right next door to the grocery store. It was very nice to use beach chairs and beach towels at no charge. Beds were comfortable. Although it is nice to have the extra space of the kitchen/living room it was EXTREMELY small. It must have been a very wide angle camera that the hotel used for the website. Carpets and furnishings are looking quite tired. The breakfast was very crowded and they ran out of quite a few items before the closing time.
Very friendly staff and comfortable room. Breakfast was great, the pool and workout room were great also. A ceiling fan in the bedroom would have been nice.
The hotel was located in a very convenient location- room was clean and comfortable, decor was new and the lobby is beautiful. Friendly staff- the only thing that was a slight downside was the lack of a free breakfast, but the hotel was so reasonably priced that I didn't mind.
The loudest and most sleep disruptive a/c unit I have ever encountered. Marriott should be embarrassed by this obvious and easily corrected problem...
Staff were awesome!
It was definitely clean and the beds were comfy! I like the kitchenette and the fridge in the room. We stayed in room 318 which is unfortunately right above the pool area! That room should be the last room assigned when all other rooms are full and it should be free!!! Couldn't fall asleep til 1:30am when the talking down by the pool stopped.
We enjoyed the in room whirlpool, the food was very good, and the bed was comfortable. I would highly recommend staying here again. Minutes away from everything.