Only scolding hot water for showers. Room door was open upon arrival, maintenance supply in bathroom but no maintenance person in sight. Front desk was quick to deal with that issue but didn't fix hot water
Housecleaning was very courteous. The hotel catered well to all types of folk. Obviously being 4th of July, parking was a little rough but the hotel took care of us.
Great location, hotel was quiet. We didn't pay for ocean view room but go one anyway. Breakfast was not bad either. The hotel was on the older side but it worked for us. We were 3 friends looking to getaway from our small children for a weekend ;)
Great location and helpful staff Breakfast line was crowded and long, ants in the room, room occasionally smelled like smoke, restaurant staff was loud and annoying, elevator was broken, extremely small bathroom.
Being on the oceanfront
Great location. Beautiful beachfront rooms. Staff was extremely courteous, and always happy. Everyone from the front desk to walking past maintenance. Rooms were well kept and clean. It is worth the extra emphasis to say that the rooms were clean, as it is very important to many people. My room was exactly as pictured. They did not use a "model" room for the pictures. Within walking distance to dozens of great restaurants. Front desk has a lot of deals and discounts on local attractions. One of the elevators felt a little bit shaky. Couple lots down had construction going (April 2015) so there were sounds of pile drivers going during the week. Being realistic, not the Hotel's fault in any way, but something to keep in mind for spring/summer 2015.
Our view was aaaammmaaazzziiinnngggggg!!! We were looking for something right off the beach and there it was. The room was very nice, as well, clean and comfortable. I would definitely recommend. My only negative was regarding customer service. The front desk staff and concierge weren't welcoming and didn't seem to have good customer service. However the janitorial staff were very nice and greeter all the time.
Room hadn't been cleaned so we were moved to a lower noisy floor. Parking was terrible. Won't stay here again. could have had such a better experience at any competitor
Rooms were clean, Staff friendly and professional. "Oceanfront" is misleading. The room I got was across the street in an older building with no ocean view. Rooms in the older building are open access with little to no security presence. I would have paid more to go to the main Best Western building if rooms were available.
Everything was wonderful There wasn't anything we didn't liked
We had a group of 13 year old girls here for a birthday party, the general manager was nice, we had a lot of people and they didn't have any larger rooms available so they let us stay. Service is horrible, housekeeping at night refused to accommodate with towels and blankets, said she was limited to only 4 but at the front desk they gave as many as we needed and the housekeeping gave even more the next morning. The complimentary breakfast was okay, but the tables were dirty and when I asked one of the ladies if she could wipe off a table for me she said "in a minute" and did something else. We sat somewhere else and she returned when another family tried to sit at the table and asked to have it wiped, then wiped it and warned that it would be very wet. The hotel is old and has a sticky feel to it, I will not be coming back.
Es un hotel bastante confortable, tiene un restaurante excelente y sobretodo con un personal de gran carisma que atiende muy bien a sus huespedes
La piscina climatizada es impresionante! ... limpia y muy caliente para diciembre. Las habitaciones necesitan una renovación.
No hay servicio de habitaciones después de las 3:00
Excelente ubicación y muy razonable. El papel higiénico era más de papel de lija. Trae tu propio TP y ahorrar un montón
Ubicación, frente al mar El olor en la habitación y en la sala, camas pequeñas, desayuno no incluido.
Todo No hay caja fuerte en la habitación para objetos
Habitación limpia Perro ladrando. Informó pero ningún cambio Desayuno un zoo.
No hay límite de mascotas con peso
Ropa de cama y las habitaciones muy sucia.
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view from room proximity to beach fighter planes from air base extremely loud ,fly over constantly for entire day. unable to enjoy ocean sound with sliding door open due to very loud air conditioner noise from adjoining rooms.
Oceanfront Oceanfront balcony was small,bathroom was small. Beware of the Concierge in the lobby. They will talk you into going to a timeshare presentation they claim will take 90 minutes but actually takes 3 hours. 3 hours of my life wasted I can never get back.
The staff was awesome and super helpful. The pool was amazing too! Room had a great view, very clean. Will definitely return!! Nope!
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Location Everything was fine.
It was on the ocean had a restaurant and was just in the right spot for us. The heated pool was perfect. It is not full service which I should have paid more attention to the services, but that aside it is in the perfect location and rooms and bathrooms were clean and sparkling. Beautiful view from the balcony out into the ocean with sunrises and moonrises
Proximity to beach. Selection of amenities offered. Room was overpriced for accommodations. Room was dirty upon arrival. Housekeeping often didn't clean, even when multiple requests were made. Music from restaurant was too loud and nonstop. Staff was inept, didn't care, and made that abundantly clear.
The facility is amazing but more so is the staff! Hotel employee with engineering was not only helpful but very personable. Will definatley stay at this hotel again!
The staff!! Hands down the friendliest and most knowledgeable The name causes confusion with multiple hilton hotels on the same street
The pool for the kids
Took the family for the weekend and it turned out to be a good choice, sits ON the beach and close to all the main attractions.
I loved the awesome levels of customer service given by the staff. Especially the young lady that service as hostess/attendant in the breakfast area. She's always so nice! The only thing that I didn't like was that my stay was so short.
El aire acondicionado Las habitaciones estaban sucias. Muebles oxidados. Agujero en el techo. Alfombra e ma estado. Antiguo
No nos dieron las comodidades que deberíamos y nos ofrecieron un crédito pero no nos lo dieron.
Nada Sucio. Estuve 10 minutos y me fui inmediatamente. Asqueroso, roto, lugar espeluznante.
La habitación estaba anticuada y la cubierta de la cama olía muy mal.
- Immediate fulfillment of requests - Helpful and friendly staff - Perfect walking distance from many locations - Oceanfront view was amazing - WiFi speeds were extremely slow
Ocean front view, easy access to the beach, hot breakfast. not too many parking spaces
Nice room, provided early checkin and adjacent rooms as requested, good breakfast. Maintenance problems in my parent's room that was addressed but not quickly....staff seemed somewhat indifferent
the personnel was very friendly, willing to help all the time dirty AC filter and sticky Tv remote
Great location - right on the ocean and boardwalk was nice
Location Old, not clean!
Very clean rooms and friendly staff No
The balcony The cleanliness of the room
Hotel employee was very nice when we checked in. Went above and beyond to help by emailing us with questions about the reservation. Clean room, had great views of both oven and street. Rarely do you get a balcony facing both directions. clean laundry Nothing worth noting.
Location and customer service from staff. Linen on the bed seemed to be a bit outdated and very old.
Layout of room Terrible mattresses
Staff was professional and very hospitable. Room was great for the price. Elevator took a little longer than normal.
Helpful friendly staff. Perfect location for our weekend plans. Nice, clean suite. The queen sofa bed had a pullout mattress that was too thin to accommodate an adults weight. The metal in the bed was uncomfortable. Okay for kids.
Everything. It's the perfect place to stay on the beach. I hope we can stay there again.
We've stayed here 4 times over the years I will definitely keep choosing 4 Sails I was very satisfied
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The beds were comfortable. I loved the white bedding! There were conveniently a mini fridge, coffee maker, microwave and TV in the room. The location was great! The staff was so helpful. The room was very spacious. Great price! The shower leaked water on the floor. The wifi wasn't working. Pool was small.
I like how close it was to the beach. they have sitting areas and grills on the deck. They also have a movie kiosk that allows you to get free movies with the room key like redbox. Staff is also very friendly. The extremely large water bugs that wondered around the room at night and the small bathroom. Also housekeeping only came 1 day out of the 4 night stay!
A/C worked great. Room was big enough. 2 sets of towels and rags available. Had a min fridge and microwave. Staff was poilite. Floor was filthy. Swept it myself. Grout was a beige color where normal traffic did not occur but in main traffic area was black. My socks were nasty after. We piked a hotel wtih a pool to go swimming. Their pool was not filled up. We intended to have 2 vehicles they only allow guest to have 1 car. Sheets had stains and we noticed hairs that were not our hair color they explained they send their sheets out to a third party. Parkikng spots are narrow, be careful getting in and out of vehicles. Money spent best else where.
I liked that it was an easy check in and easy check out. The rooms were very clean and it was at a great location. It would be nice if it had a more accomodating lobby to wait in. When our small children went to bed we had to hang out in the bathroom so they wouldn't wake up until it was our bed time.
- Clean bathroom despite old fixtures. - Clean swimming pool - 5 minute walk from the beach - Very Friendly staff - Clean sheets/Towels - Other renters. Too much smoking around us. - Bathtub drain would keep falling in needing to manually pull it out - Flush tank plumbing needs maintenance
Went with my bf for a mini vacation. Hotel is super close to action and activities without being right in the middle of it. The room was super clean, the bed was clean and comfortable. Tv was a flatscreen with many channels. Fridge/freezer was mini of course but did the job. Bathroom was good as well. Really just had no problems and staff were incredibly friendly. Parking wasn't a problem. BUT we went during the week not the weekend so not sure if that makes a difference. Faucet wouldn't stop dripping in shower. Could not figure out how to turn it completely off. Confusing knobs
The location was very convenient and close to the beach and the staff was very helpful The water pressure was not good at all. The parking lot was a nightmare and was a struggle to find a parking spot or to even get in one. And our toilet didn't work the first night
no carpet, white wall, white floor, white sheet, everything was white, close to beach. A.C works good. reminds me Of hospital due to all white color. Tight parking, no breakfast. kinda expenisive for what they have...but it is tourist spot..
It allowed us to take our dog. Nope.
Great ocean view, clean pools and room, friendly staff, great location.
I MADE RESERVATIONS ONLINE. THE HOTEL HAD MY RESERVATION BUT ONLY HAD A KING BED INSTEAD OF MY RESERVED TWO QUEEN-SIZED BEDS. NO PROBLEM. I ACCEPTED THE ROOM. IT WAS CLEAN AND GREAT. THE BREAKFAST WAS DELICIOUS AND THE VIEW SPECTACULAR. I'LL BE BACK.
I made this reservation very last minute due to a horrible experience at Topsail NC at a home on the beach. Upon check in Adrianna was very friendly with a cheerful smile willing to listen to my concerns prior to checking in about a clean room. She allowed me to check the room first before signing paperwork. Several time as I walked through the lobby she addressed me appropriately and checked to make sure that everything was to my liking. The room is clean, the balcony is small but can fit 2 people close together. Has a great beach front view. The comments about the air condition are true but you can turn it off while sitting outside. Room cools very quickly. There is a washer and dryer on first floor, along with a fitness center and ice machine. Pool is also located on 1st floor. Breakfast area in nice and has a good selection. Coffee/tea is available in the lobby all day. This is a pet friendly hotel and still very clean. Beach access is very nice; right across from front of hotel wi...
The location is amazing. The room is a bit dated but the space is great $100 dog fee is steep. Breakfast was great The dog fee is too high, particularly for a hotel that caters to dogs. The front desk person said that there were 100+ dogs there while we were there. They are making a killing. Most people who travel with their dogs have them very well trained
Very nice property - very satisfied with stay. Will accept pets including very large dogs - which you may pass in the elevator and halls.
The staff were great, very friendly and helpful. Fresh coffee, infused water, information on activities going on were well posted. Discounts available. Room was awesome, clean and I loved set up. I would definitely go back. Np
Location, room, staff friendliness, ease of check in and check out, valet parking Small balcony,
We were very happy with the hotel. It was very clean, staff was friendly, location was perfect at the northern end of the beach right on the boardwalk. We took our dogs and it was perfect, the hotel was full of pet lovers, and the staff was very accomodating. The breakfast buffet was good and we appreciated that they changed the variety of the food daily. Complimentary valet was very convenient. The layout of the rooms was very spacious and efficient with a large counter sink outside the bathroom and a full kitchen complete with stovetop (no oven). There is a grill outside for guests to use which is very nice and the pool/spa area was clean and suffiicient. There are no 'pet odors' or signs that this is a pet friendly hotel. It is well worth the price and pet fee. We will definitely stay here again.
My husband and I were very pleased with our 5 night stay. Great location right on the beach. Wonderful breakfast each morning. Very relaxing! Our wifi connection was not very good. Our 3 devices were on again/off again. Tech support tried to help and even called us at one point. Oh, well...we were on vacation!
Pet friendly, full kitchens on the beach The ac unit was VERY NOISY. THE AMOUNT IF MONEY WE SPEND THERE THEY SHOULD UPGRADE
I loved my room and the staff and valet parking! None