Very friendly staff. Everyone greeted us with a "good morning" in the morning, which is rare for a hotel these days. We paid about $70/night for our weekend stay. I've paid $50/night in the same neighborhood for a similar quality hotel. So while this hotel was fine, I would choose a cheaper one next time (or ask if they could give us a discount to $55/night or so).
Good location on major highway. Clerk not welcoming or friendly. Outside doors were supposed to be locked 24 hours per day, never locked. We never could get shower to work; no phone or clock in room. No mini refrigerator in room, even though my confirmation said there was. Coffee maker in room; however, no coffee for it. Asked desk clerk, said does not supply.
Our reservations were not there when we arrived. We were 50 miles away when I called to check our reservations when I was told we did not have one and that they had been booked for days before. A nice way to find out! Will not use this again! No rooms available in the area.
Roof over our head's. Please do an inspection.
Room was dirty smelling. Bathroom smelled of strong urine. Toilet was dirty as was the floor and baseboard. Light broken, ice machine broken. Yes free coffee but not coffee. More like brown water! We got in late after driving all day through terrible storms. We were too tired to move to another room. I didn't feel comfortable in the bed knowing how dirty the room was being a discount hotel should not mean amenities should be broken, dirty and lacking attention! I totally regret spending my money here!
Super quiet, right off I-10, ajcent to a small mall with 8+ restraunts. Sheets were clean. Got the 79$ rate just a few hrs before arriving, so pretty cheap for two full beds. A/c was spot on for temp which was important to us. I chose this place bc it was close to our long day driving distance limit and because all the hotels nearby (150$) range were full. Great clean waffel house next door. Our room was grimy - tub, walls, carpet (i wore my flipflops). The faucet was loose, & toilet didnt flush without a couple tries. There were no xtras like a pool, or breakfast. It was older style with stairs at the ends and middle of the 4 long buildings. No elevators so the stairs could be a prob for less mobile folks.
the cost The room had a musty smell and you could hear a lot of noise from the other rooms.
Clean room,comfortable beds,nice tv, nice bathroom, large parking space Door handle broken,toilet too long to flush,exhaust fan ineffective, trucks parked all over and attendant slow and not accomodating
Nothing They didn't clean my room, they didn't bring me fresh towels, it was extremely dirty. I'm not sure what the workers were trying to fix but they started banging and making a lot of noise around 5 AM and didn't stop til about 1.
Good location and clean rooms Price is little too much
Nothing. Disgusting place. Dirty. Fleas. Other bugs. Smoke smell. Horrible. Worst hotel I have ever stayed in. Buyer beware.
Location is beside a bar so it got a bit rowdy at times.
I loved all of it. For the low price per night, I got an immaculate, clean room with clean bed, sheets, bathroom, towels, AC and flat screen TV, and even a coin-operated laundry room, so that you can take clean clothes onward. If you complain, don't stay here. Go and pay more somewhere else, please. For the price I paid, under $60, I have nothing to complain about. Complainers should go stay at 5-star hotels and break their backs paying for a higher rate.
Liked how close it is to Corry Station. Easy access for more time to spend with my spouse after I'm off work for the weekend. The bathroom was a kind of dirty you can't clean. The mirror was cracked, they only gave us a sheet and very thin "blanket" that was more like a decoration curtain they threw over the matress. The fitted sheet wouldn't stay on and was originally put on inside out.. Besides the floor sagging and us feeling like we could fall through at any time, the carpet felt dirty. Like years of spills gone ignored. The Ac unit worked and I'm thankful for that.. If you're planning on bringing your wife or kid here, don't. The area was close to base but very very sketchy. Many homeless approached us close to the hotel asking for money. One even had the audacity to ask me to go to an ATM with my wife to get 12.50 for him.. Some of the other patrons of the hotel were very loud and seemed to be dealing in some illegal matters (the smell of the smoke said enough) but the hotel did nothing. The staff was friendly enough. We will not be staying in this particular hotel again. AGAIN. Terrible area for a wife and kid or young family. I wouldn't ask my wife to stay there alone.
This place was $48/night so I wasn't expecting much - and I didn't get much. The room was clean but everything was showing its age with rust on the chrome lamps, the tissue box holder, the sink, faucet, etc. The shower curtain rail was sagging badly so I had to jam a facecloth in the ring to keep the curtain flush against the wall. But everything worked, tv, lights, clock and that's all I cared about. Breakfast was OK if you like cereal or waffles.
The location is good and it was easily accessible. The staff was friendly; they always said "hello" or "good morning" when we passed them. They are flexible; we needed to check in early and that wasn't a problem nor did they charge an extra fee. Also, the girl working the front desk had a difficult/demanding customer ahead of us and she handled him very professionally and kindly. That was very impressive, and immediately put me at ease knowing we were staying with very friendly people. Although our room was clean for the most part, the room and most of the lodge could use a little TLC. The interior is overdue for a paint job and some of the furniture needs replacing; our desk chair had huge stains and one of the drawers were broken (my dad tried to fix it even though we didn't break it, because it was bothering him and he's the handy type). The shower had a fairly large crack in the wall and it kind of needed a good scrubbing. The toilet in our room liked to run forever after flushing (but my dad fixed that too). None of this takes away from an overall pleasant stay, it's just things that I'd change to make it better.
El personal era muy amable y profesional. Siempre nos saludaron con una sonrisa. La cama de matrimonio era muy cómoda. El hielo en nuestra habitación no funcionaba, así que tuvimos que ir a el otro edificio. Y las almohadas eran muy viejos y no muy cómodas.
El personal era estupendo, muy educado y servicial. La piscina era estupenda, la habitación estaba limpia, buena relación calidad-precio. La bañera no estaba muy limpia, el baño olía y no tenía ventana o ventilación. La habitación se sentía húmeda.
Tiene un ambiente histórico mezclado con un hotel. Era muy bonito y limpio. Sin embargo, el servicio de habitación olvidó nuestro desayuno. Principalmente nos fuimos a este hotel por el servicio de habitaciones y todo eso. Después de dos horas llamamos y nos dijeron que se habían olvidado.
Sitio histórico con estilo, con personal eficiente y cuidadoso. No hay nada que no me gustase de tratamiento o servicios, todo estaba bien.
Me encantó la atención a los detalles.
friendly staff, closeness to highway, value for the money little too far from beach
It is inexpensive and convenient. The property is run down and old.
Proximity to highway The price was ridiculous: $165.00 per night! The room was just okay and not the cleanest.
Very friendly staff. Very clean establishment. Will definitely stay here again!!! Highly recommended. Only 20-30 minutes from pensecola beaches. Very easy to drive to and from. Absolutely nothing.
The staff,breakfest,hot tub,beds Elevators were slow
The hotel was a decent value, and it seemed clean and well managed. All staff members were kind and overall the experience was good. The hotel is right off the interstate; as in, you drive straight off the ramp into the parking lot. That was a little confusing and kind of a pain, but maybe not really their fault. Also, I had difficulty finding the laundry room.
Not much Staff nowhere to be found, both at the front desk or on the phone. Staff refused to accommodate a simple request that someone check for a lost item in a room already vacated. I do not recommend anyone stay here.
VERY CLEAN!!! Very Friendly & Professional staff upon arrival. N/A
Clean roomGood breakfast Swimming pool close at night
Even though it said there was constructing going on we had no issues. Everyone was friendly. Very clean.
This guest did not leave comments about this hotel.
The location of the hotel was exactly what we wanted. The breakfast was fantastic! N/A
It's convienient location
Big suite, clean and great breakfast! Fitness room is small
It is a Hampton and consistency is always a plus no transportation to the Airport Cab fare too high.
The hotel was a great location for us!Room was nice and roomy! The beds were very comfortable!
The staff was very nice and friendly! Room was clean, quiet and very comfortable! Location was not what we expected but was convenient to restaurants. No vending options other than over priced drinks and snacks from the hotel.
This guest did not leave comments about this hotel.
The rooms were very clean and felt so roomy due to the very high ceilings.
Very good service and staff was nice and friendly. We will consider this for our next trip. Asked to do a little extra cleaning and they did. Thank you
We had a great young man that was working the desk when we checked in, Hugo. He gave us some wonderful ideas of places to eat. we would recommend this hotel. It is not far from the beach or downtown area.
We had to switch rooms because I found bugs in the bed and between the mattresses
Car alarm every 40 minutes all nightlong
It was dirty. Towels were hard. Bed was stained. Tv was all static
Can`t beat the price, 40$/night with breakfast and the girl at the front desk was friendly and cute. You get what you pay for!! Place is dirty, outdated and rundown, the breakfast is a pathetic joke.
Room was cramped, television did not work, phone did not work, and very poor lighting. Parking was horrorific.
Lost the reservation told us they had no rooms when someone else proceeded to ask for a room he told them they had one. Very dirty. Very very dirty. Dirty sheets on top of it all
Staff was friendly No wifi in the hotel at all, advertised for a fitness centre that was permanently closed, we had to ask for towels because none were provided, only had one television channel and it was in Spanish, there were bugs in the bed, advertised as close to beaches but they were over a 30 minute drive away, only options for breakfast were white bread and grain cereals, and the laundry facilities were only half functioning (had four washers and four dryers and only two of each worked).
Price was fairly priced Breakfast was poorly maintained and not enough choices had two different cereals and a waffle machine orange juice was horriable
The price. The room was shabby. TV was hard to watch. There was a urine smell in the bathroom. Breakfast was mediocre.
Hotel was clean and very nice. Staff was friendly and helpful. Free breakfast was very good with large variety.
My family and I had the Best Experience her at the Residence Inn Downtown! We have already made plans to go back before the summer is over. Location/Breakfast/The Best Staff/Price..you can't go wrong-Home away from Home!
The best hotel experience ever! Staff were friendly, rooms were spacious, clean and quiet and service was great. A good central location too. Complimentary breakfasts were excellent: scrambled eggs, sausage, grits, doughnuts, bagels, toast, fruit, cereal, juice and more. Complimentary dinners were amazing and homemade: Red beans and rice, burgers and baked beans, meatball subs, beer, wine. These people take great pride in delivering a great service. I will definitely stay here when I visit Pensacola again next year.
We have stayed at this hotel several times without any major complaints. The few issues we have had were always addressed in a timely manner. The breakfast buffet is good and the rooms are clean.
We enjoyed our room accommodations, the very friendly stafff, and the wonderful full breakfast buffet. We hope to return. Great place and location.
The entire staff, even employees you met in the halls went out of their way to make us feel welcome, comfortable, and assist us in every way possible. The suite was spacious, well-equipped and well serviced every day. Their breakfast buffet and happy hours Mon. through Thurs. eve. offered a wide variety of foods and drinks. Both my husband, myself and our granddaughters thoroughly enjoyed using the pool, which was very clean inside and on the decks and the equipment in the gym appeared to be in great condition. The location was fabulous; across the street from the bay yet within walking distance to downtown Pensacola with it's parks, museums and restaurants. This place is definitely a 'keeper'!
very friendly,courteous staff, good breakfasts, happy hours in evenings.
Staff was very friendly and accommodating.
Beds were extremely comfortable Mini fridge did not work
Bed was comfortable You did not tell us it was under renovation there was no chair in the room the coffee maker was broken and never fixed bathroom door rubs on the floor could not see out the window because it was blacked out
The location right off the highway was good. Easy access. The breakfast was good too. The carpets were FILTHY, there was a cockroach on the wall, there were stains on the sheets and hair.
The first night I was disappointed. Went to get in the pool after 14 hours of driving to relax and the pool was cold and the pool room was cold too. The pool was one of the reasons I picked that hotel
the only thing to like was the location the pool was too warm. however on this day that was great because it is unseasonably chilly. the fridge didn't work and we got on late and they didn't want to honor the priceline price. we had to waste 40 minutes of time trying to get the XXX lousey!!
The staff was very friendly, and the Breakfast in the morning was great.
Shower floor is slippery as ice . I pulled a muscle in my back trying to keep myself from falling. Two other guests in my party (staying in different rooms) reported the same issue.
The location was close to everywhere we were going...no more than a 20 minute ride at times. The air conditioning was not working well...the hotel fixed the problem.
Convenient to IH 10! Ice maker on first floor was broken! Did not have any luggage carts available! Staffs had poor penmanship!
Friendly staff, clean room, nice breakfast. Bathroom had a big crack on top of the tub that make the whole bathroom look cheap and uncared for.Also, the water in the pool looked cloudy, not very clean.
Good hot breakfast, clean rooms, resturants in walking distance Really far from ocean/beach, one elevator it's slow, room was small and only one guest washer/ dryer
The front desk Hostess was very very pleasant, friendly and helpful without any signs of impatience through our many questions concerning the area. Several rooms had multiple children that were restless and somewhat noisy. Had a ball tournament going on at this time. Did not like that all rooms were open to one pet. There were no segregated rooms available which did not allow for pets. Breakfast was as advertised but it could be upgraded for better selection is what I would recommend. Overall somewhat pleasant for the discounted price we were looking for on this particular trip.
I loved the staff and the rooms. It is a great hotel
The price and location. I stayed in a room that was at one time a smoking room. And it still reaped the smoke.
Probably a decent price for the area, but higher than I had hoped for. Comfortable bed. Rooms were non-smoking, but smelled as though this might have been a recent change. The whole hotel smelled like a smoking hotel. First night in, when I was trying to sleep in advance of an early morning half marathon, there was someone out in the hall talking loudly on his phone about problems with his ex. Probably didn't want to wake whoever was in the room with him, so woke the whole rest of the hotel instead. Second night, also lots of loud commotion in the halls. So, I guess the best I can say is that the rooms are not very sound-proof. Room had no tub, only a shower. I was really looking forward to a hot soak, after returning from the half marathon. :-(
Everything was a great experience staff nice good breakfast the parking outside plenty of space but All the people smoking on front of the hotel and the back entry was terrible every time we coming out there was two or four smoking I know this is something I can't fix but at least tell the people smoke a little bit away from the entry or behind the premises