Location is great! Near metro, shopping and tourist sites. Staff was good and room was comfortable, room service was fast but then again there were not many guests. Smell of tobacco in non smoking room, other dubious odors emitted in various locations throughout the hotel. Gym and spa facilities were well staffed but outdated. The swimming pool roof cover was filthy and spotted with mildew. Yes the marble floor in the lobby was well waxed but that alone does not make a 5 star experience. What is it about China and the lack of care on the outside of buildings! Looks like they never wash outside windows, repair tiles, paint or hydrowash!