Que es muy comodo y centrico lo cual permite salir a caminar y regresar sin problemas que no hay hielos en los pisos del hotel
El confort de las instalaciones, la atención del personal y el excelene buffet. El estacionamiento
La atencion fue excelente No hay internet libre en las habitaciones, a pesar que asi se anuncia en la pagina de internet.
Principalmente la calidad del hotel y la promoción en relación al precio Todo estuvo exelente
amabilidad del personal
El acceso a la ciudad y el precio muy economico.
es un hotel con buen precio y muy bien ubicado para mi gusto
su ubicacion en el area de San Pedro Algo de ruido si te alojas en habitacion sobre la avenida Lazaro Cardenas
Estaba en el centro de la ciudad, tenian acceso a internet gratis en la sala de negocios, el personal fue agradable, y tenia piscina, que aunque antigua esta bien para cuando aprieta el calor. me cobraron mas de lo que me ponia booking, me dijeron por el cambio de la divisa, aun no lo entiendo muy bien....
al llegar tenia 2 hab reservadas y solo me querian dar una...despues de un rato tuve q enviar el mail de la reservacion de booking.com para que me respetaran la reservacion a email@example.com
buen servicio no tenian la reservacion de booking, booking confirma sin consultar el hotel ,mala comunicacion de booking
facil acceso con un centro comercial y gastronomico familiar al momento del registro no estaba capturado y hubo necesidad de mostrar en pantalla celular, no hubo pues conocimiento aun presentando el numero y clave
Limpieza, amplitud de las habitaciones. Situado alejado del centro pero fácilmente accesible en taxi o transporte público. Me cobraron una barbaridad por cuatro o cinco llamadas que hice a Europa. No obstante, creo que la culpa no fue del hotel, sino que en México el teléfono es carísimo.
First & foremost, the hotel deserves more than 2 stars. Everything for a 2 star hotel was beyond what I expected
Staff was friendly and accomodating... will be staying at this hotel on future visits! Breakfast was just ok...no real variety from day to day...was the same.
The common areas: The lobby, the halls, etc. I like the restaurants. The buffet is very enjoyable and has a terrific paella. Staff is very polite. (1) Cleaning and laundry: I was told twice that somebody would come by for my clothes. No one did. This also happened on a past trip.
Ubicación Continuamente el drenaje es deficiente, las alfombras estan sucias y el buffete es malo.
La atención del restauran es muy buena Los aparatos electronicos estan viejos,las lamparas se dificulta su encendido
el hotel esta viejo
El costo realmente fue excelente, muy buena limpieza, sin duda regresaría
Se respetó la reservación y la tarifa fue muy competitiva
Excelente ubicación La alfombra muy vieja
La atención del personal, fueron muy amables en todo momento. En recepción el joven que nos atendió nos hizo sentir en confianza. El hotel ofrece un buen servicio. El restaurant aunque está un poquito caro, sin embargo el desayuno buffet que hize estuvo muy bien. Nada
Su ubicacion, esta en una zona excelente a donde se puede ir a otros centros turisticos sin problema no
Stayed there for a night, it was really bad. The bathroom smelled and the staff do not have a clue what they are doing. It took them one hour to find my reservation. Stay away!!!
One of the hotel restaurants, Kyo, has a great asian fussion cousine menu. Front desk staff lost my reservation, they didnt help me to improve my new years eve experience by not offering me other services that i could pay them as combo, they charge every service separely, i dont recommend this hotel because the lack ofservice.
The other reviewer got it right. I didnt listen. You could try the SAFI across the street but skip the Intercontinental and the NH. SAFI has a fantastic buffet breakfast and Id try that one the next time I go. It couldnt be any worse than spending 2 weeks in the Camino Real. PS: Absolutely nothing works right!
This is not a 4 star hotel. Maybe in a fifth world country. The hallways are uncomfortably hot. I doubt they use the air conditioning. It took three days and numerous calls to get an ice bucket with no lid and the size of a martini shaker. Carpeting is so inferior and poorly installed there are waves of air under foot-needs to be stretched. Checked in and waited 20 minutes for a manager because the desk clerk said are printed reservation was not what they had recieved from booking agent. They cannot DO ANYTHING without a manager who is never at the desk and is 'busy' elsewhere. Walls are paper thin-you could hear the TV next door. Poorly managed. One big ugly motel posing as a 4 star premise. WORST hotel experience in my life. No offers of compensation not gesture of goodwill. RUN to the Quinta Real across the street- they know property management. The Camino Real is run by robots who seek only the bottom line. Come to think of it the bottom is where they are at. Furnishings are retrea...
Service wasn't as I expected. They were not very responsive to requests.
I booked this hotel for my mother in-law and she loved it. The room was comfortable and the location was fantastic, it has access to the main avenues and it is close to the shopping mall and all sorts of restaurants. It was a great value for the price.
Was very clean well kept property and in a good neighborhood. Enjoyed the entire experience save for being next to the elevator and enduring the traffic and noise.
This guest did not leave comments about this hotel.
The restaurant Boss (Mr. Cortez) is a jewel, what a great world class service and attention to detail, pleasantly experience at the restaurant The train track in front of the hotel, the trains that pass in front of the hotel blow the train horn before crossing a busy intersection, woke me up twice at night! every night.
Beds are just wonderful! and the bathroom is very nice, with great amenities and water pressure. Definitively the best option in the area
This guest did not leave comments about this hotel.
Train passed in front and makes a lot of no use at night
This guest did not leave comments about this hotel.
Premises are nice and plenty of parking space. My room was not done during my entire stay (two nights).
The hotel is spotless , great experience over all Nothing to complain
The complementary Breakfast Maybe the main entrance to get into the hotel
Food was good. Bedroom was spacious. Location is decent. Air conditioning is absolutely terrible. This is the first hotel I've ever been to that has NO ice makers. You hvae to call the restaurant. Room smells bad.
Rude staff at check in, long line, terrible parking access, noisy, smelly room, AC subpar. So much that i will never stay here again and am telling others.
All the staff were so friendly and helpful.Really went out of normal courtesy. There was no resturent for food for the day,except breakfast.
I could not have been happier once I arrived and realized that this hotel was literally inside the park! It was such a lovely location with a boat ride from the park taking you directly to the downtown (we did this Sat.--not sure if it's available during the week) and ending right at one of the museums. Inside the park itself was lots of open space to walk around, bike ride, there was miniature golf, exercise equipment, plus lots of beautiful fountains and art pieces to enjoy. The hotel is also quite close--maybe a 5 min. taxi ride--to some great restaurants. It was quiet and peaceful and I will definitely stay there again in the future.
The locations was very good The rooms were slightly out dated and due for new carpets.
It is truly a hotel with a spacious, open lobby, contemporar decor and furnishings and a gracious wait staff. My room was very comfortable and quiet with a functioning air conditioner, nothing maladorous and no pests. Negative comments are that the swimming pool wasn't kept clean (although a very nice setting) and the food, particularly the Sunday brunch, wasn't all that tasty. Pricing was somewhat comparable to other hotels in the area, which are considerably overpriced when comparing them to their U. S. counterparts, but that just goes with the territory. I would definitely stay here again, but would eat elsewhere and probably not use the pool.
The staff was very helpful and accommodated everything that I needed and asked for. The hotel was very close to the Auditorio Banamex and next to the Parque Fundidora. It's lovely. The hotel has a very modern design and the bed was comfortable. It just couldn't buy any water from a vending machine, but room service was open all night for me to order late night drinks & food after the concert I went to at the Auditorio Banamex.
Lo tranquilo y su diseño. Los elevadores no conducen al estacionamiento de forma directa.
Queda muy cerca de las zonas donde me muevo. Puedo recibir a personas cuando lo desee. El elevador no lleva al estacionamiento. Hay que cambiarse de elevador. Y de las 2 puertas de acceso al hotel, solo abre una de ellas.
service atention and amability
Location, staff, complementary breakfast & price No
The only good thing about this hotel is the location but other than that i wouldnt stay here again It is not the hotel that hotel that apears in the website this hotel is old and to pricey for what it is ee canceled our last night and went to a FIESTA INN beside this one and that one i definetly recomend
rooms are nice bad exit to the main road
No one could speak English to help me with normal needs at desk or in the restaurant. The food was not good. Low quality food and not prepared well. Not practical to go out since travelling alone. I did not look forward to eating breakfast or supper.
the staff is very good, you get a free continental breakfast , nice pool, i realy like it ,if u are on a budget is great.
rooms are clean. the area is conveniently located close to major shopping centers. cable, wireless internet and parking is free. no complimentary toiletries. no complimentary breakfast!
Our room was comfy, and the amenities were wonderful. We enjoyed time at the pool and the breakfasts as well. However, we did receive someone else's wakeup call one morning at 3 am, and did not receive a receipt for staying at the hotel, so I could not forward my points to be added to my membership rewards account.
Bright, sunny, clean, comfortable! A friendly staff, an exercise room, a pool! A nice little bar, good food. Fresh mountain air! A great location! Close to everything! All at a reasonable price. You just cant beat the combination of all those good things!
For me the day starts with a good breakfast and their morning buffet is very good-not fancy but just a very good breakfast with a lot of choices. Beats the hell out of continental breakfasts that I usually experience when traveling. The staff at the front deck was top notch-very helpful with all my requests and questions. If you are with someone who enjoys shopping at a mall, the skyway takes you directly from the hotel to the mall and it appears to be upscale but I am not a shopper. No car needed for this and it's but a 10 minute walk over the highway. Because I speak not a word of Spanish, the front desk took care of all my taxi needs. I look forward to visiting Monterrey this December and will definately stay at this hotel again.