Hoteles en Küçükçekmece, Estambul

The rooms were quiet. The breakfast was a complete meal and very good. The location has many restaurants nearby.

The transfers are not on demand or even frequent but every 2 hours on a fixed schedule. We missed or did not see the bus at 6 pm so we had to take a taxi. Even though it is close to the terminal it took 45 minutes t o get to the hotel during Friday evening between 6 and 7 pm. Th hotel restaurant was so smoky you could smell it on yourself all night long.

nothing

We were denied the stay because we had 2 kids with us and the hotel stated the reservation is for 2 adults only. At the time of booking on Kayak, I selected 2 adults + 2 kids (1 is 3 yrs old and the other one is 9 months old. But when we arrived at Ramada, the reception told us that their system only shows 2 adults and there is no reference to the kids. As such they asked one of the adults to stay in the lobby so that the 2 kids could check into the room. I got this room for the kids anyways because we were connecting through Istanbul and had 9 hrs of layover. So I stayed in the lobby and my wife and the kids went upstairs to the room. We checked out 4 hours later and went back to the airport. All in all, this experience left a very bad impression on me and my family from both Ramada and Kayak for such poor service. I have been a long time costumer of Kayak and expected a much better service. I will leave a negative review on Trip Adviser for this hotel and am requesting a full refund for my reservation + the transportation fee from the airport to this hotel and back to the airport. Ehsan Shameli 949-335-2444