Deberian de avisar que cuando llegas al hotel te dicen que aparte de pagar la estancia tienes que dejar un depósito de 200 libras por dia cosa que yo no sabía.Además tendrian que tener canales en español ya que todo era en ingles y eso que es una zona turística. Me ha gustado todo tiene una ubicación excelente
El orden , la limpieza ,la amabilidad de los trabajadores del servicio de restaurante y buena situacion dentro de la ciudad aunque para ir al Hotel se tiene que pasar por unas calles muy poco accesibles Que las recepcionistas no supieran ni una palabra de español , como es logico lo tipico del Ingles .
su ubicación, buen desayuno un laberinto de hotel, elevada relacion calidad precio
Cerca del centro, personal muy agradable, buenas instalaciones, desayuno abundante
Que el hotel está bastante céntrico de la ciudad, lo que te permite ir andando a todas partes. no
Tranquilidad.Amabilidad Dificultad de entenderme en español con recepcion.Actualmente existen dos cargos en mi tarjeta de credito:una firmada de reserva al llegar y otra firmada al pagar la cuenta.La de llegada no ha sido anulada y confio que no se cargue
Situación. En al centro de la ciudad. En el momento del check in, al informar que debía pagar cash, pues había perdido la tarjeta de crédito en Londres, me hicieron pagar por adelantado la tarifa total de los dos días, más una cantidad adicional por si hacía algún gasto en el hotel. No me pareció un buen trato a un cliente. En ningún otro hotel de los nueve que estuve en Inglaterra/Escocia tuvieron ese mal detalle. No acostumbro a mar
Situación. Dentro del centro histórico. Un poco antiguo. Hotel feo por fuera, sobre todo la entrada principal.
La Ubicacion es inmejorable Un poco gastado y no actualizado. Como es un edificio moderno se nota mas
Habitaciones amplias con mobiliario agradable. Zona de spa y piscina climatizada. Zona de cafeteria y restaurante amplios. Bien situado en pleno centro de la ciudad.
El trato del personal del hotel ha sido excepcional y la comodidad y tranquilidad de la estancia No tengo ninguna queja
diseño de las habitaciones
El riduo en la habitación al celebrarse una boda en el piso de abajo. Tuve que cambiar de habitación El último dia intentaron cobrarme un prcio no acordado en la reserva y que suponía 140 libras más
Habitación muy confortable. Desayunos esplendidos.
El Hotel es antiguo refaccionado correctamente , es comodo ,y esta relativamente cerca del centro,tiene un parking de bajo costo. El restaurante tiene pocos platos y es caro, no hablan español.
todo menos el colchón, no esta de acuerdo al precio ni a la categoría del hotel, y es casi lo mas importante para quien esta de viaje, con largas jornadas y requerimiento de un buen descanso nocturno. el edificio
La decoración No
Atención al cliente, muy amables. También es curioso, por ser un hotel antiguamente lujoso, y tiene su encanto. Algunas cosas demasiado viejas, parece que se va a caer a cachos.
El desayuno muy completo y el sevicio muy atento. El mal aislamiento de las puertas con el pasillo (faltan casi 2 cm de puerta para llegar al suelo)
La situación del hotel - a cinco minutos andando del centro de Chester.La habitación amplia y cómoda. Salvo el concièrge - siempre amable, atento, dispuesto a ayudar, con su atuendo peculiar de levita y sombrero - el resto del personal ni fu ni fa, y una fué hasta grosera. El día que salíamos para coger el avión muy temprano, pedí que nos dieran una llamada para despertarnos. Menos mal que mi despertador funcionó, sino hubieramos perdido el avión.
La ubicacion e instalaciones No informa bien del uso y horario de la piscina.Deberia estar por escrito en la habitacion
La piscina y el spa. La cama no era doble y el colchón estaba hundido y por tanto muy poco confortable.
Surroundings, beautiful area Needs refurbishing in areas - there was mould in the shower!
La tranquilidad y silencio Es dificil de encontrar de noche pues está mal indicada su ubicación
Central location, new and modern Poor breakfast, pricey and limited parking
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
Excellent room.Breakfast very good Trying to get in was difficult as was parking
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
Comfortables beds Reception area too dark
Muy bien ubicado y acogedor. Optimo el pub Las instalaciones en la habitacion no funcionaban (tele, calefacion,..); desayuno lento. El mismo personal sirve hotel y pub, trabaja mucho pero no llega al servicio requerido.
La ubicación y el estilo típico inglés del establecimiento. Hubo música hasta las 11:30 de la noche y no se podía dormir. Esto debería avisarse en el momento de hacer la reserva.
Es muy típico y adecuado para introducirse de lleno en Chester, el personal es muy amable y el local está siempre a rebosar
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
El servicio al cliente bastante malo,porque? porque no habia nadie que hablara en castellano, ni diciendole a las chicas de recepcion que no entendia porque me cobraban mas cuando era menor precio, y la chica solo hacia que repetirme una y otr vez lo mismo insistiendole que no entendiamos y que lo hiciera cn otro vocabulario mas accesible.Fatal, me decepciono mucho.
el bar las instalacones de "Spa" dejaban mucho que desear en comparación con las fotografias mostradas en internet, el servicio de masajes fue ineficaz, impuntual, con lo que me refiero a que el servivio contratado por mi fue de 1 hora y estuve tan solo 40 minutos escasos y la habitación donde se realizan los masajes era fria y humeda por lo que los 40 minutos que durró el masaje fueron 40 minutos en una...
el personal es de lo mas seco y distante que uno se pueda imaginar....el precio excesivisimo para lo que el hotel ofrece el personal
la habitacion no estaba limpia , gentilmente nos cambiaron a una segunda habitacion mejor
The quirkiness of the room Having to pay for breakfast on top of pricey room. We needed early breakfast so we could leave at 8am and this could not be accomadated. Earliest they could do was 8am - bit dissapointed about this as is was a birthday treat for my partner,
The central position / excellent shower No wardrobe
both luxury of room and wonderful meal a little expensive but not too bad
Lovely room with twin baths and very comfy bed. Staff very pleasant. My dinner in the restaurant was the smallest main course I have ever been served . It was appalling, I would not have the nerve to send something out so small if I were a chef-not good value for money . At a guess, I would say they are using one fish to get 4-6 portions. I didn't want to make a fuss and complain on the night as it was our wedding anniversary! I do feel that for the price of the room that breakfast should be included. We realised that it was not but because we wanted to stay at that hotel we decided to book anyway.
The design, layout, quality and fixtures in the room and venue too. The dim lighting within the whole venue. More light is needed espescially over mirrors (for ladies applying makeup).
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
beautiful setting & lovely rooms, furnished to the highest standard
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
pleasant and friendly staff,clean and cosy room with amazing views
The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
Friendliness, excellent food and superb surroundings.
nice friendly staff, very clean, good location a few more signs up telling you where things are
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
Friendly helpfull staff nice standard of hotel
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
Very attentive staff, nothing too much trouble
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
I enjoyed my stay just for a chill out relaxing time. Staff were very polite and helpful and I think they felt for me and my friend as the prices were rather high for drinks and food. I thought the prices for food and drink was expensive. At £15 a person for breakfast was too much for me and my friend to pay. And we didn't have an option to just have a couple of rounds of toast. We were told we could wait till 10.30am when they would serve some breakfast in the bar. So we waited from 8.30am for our breakfast only to be told by the barman that we could have had it from 9. So a bit confusing and not much choice.
The room The restaurant service for breakfast was rubbish. They ran out of plates dishes cereals, croissants, choc pains, yoghurt, coffee was stewed, bacon half cooked. Fawlty towers looked like a five star compared to this hotel. No managerment skills was in place for a busy weekend. A couple waited over 12 mins for some bowls for cereal and in the end i grapped hold of some from the cold well to gave them to the couple which is not my job but the caterer in me could not bare for them to wait any longer.
not too far out of town and quiet. rooms spacious and lots of hot water - someting 5 * hotels cannot provide! early in the evening the bar man was under pressure because he was on his own - but he was polite and proffessional
Had a few drinks in the hotel bar and had breakfast
Found it to be very good, could not fault it. No
The staff were excellent nothing was too much trouble. We were attendong a horse race meeting and they ensured that our room was ready at twelve midday two hours before normal check in times in orde rfor us to get changed to enjoy our daym excellent service all tround No
Expensive Internet and very limited room service menu
Pool & fitness room Dining room staff at breakfast not very helpful or cheerful. Had to request a change to a no smoking room after booking in but this was done without fuss.
leaving food, rooms, standards, waiting times for things, price