Hotel Fontan Reforma Mexico

Servicio en general

Ubicación es buena.

La espera para tener mi habitación, incluso cuando ya habíamos hecho el registro antes del check in, nos dieron la habitación 45 minutos después de mi arribó a recepción. La señorita de recepción con mala actitud de servicio. Falta de agua en un periodo de mas de media hr.

Personal no capacitado

Me gusto la ubicación y las instalaciones

El aire acondicionado de mi habitación no servía y al reportarlo solo fueron a moverle botones y siguió igual, en cuanto a mi reservación los empleados me querían cobrar aún cuando les mostré mi clave de reservación y comprobante tarde más de una hora para que se dieran cuenta que ya había pagado

el hotel es ruidoso,la atencion de los meseros en el desayuno no es buena

long term stay of good and bad

Location was exceptional. Very accessible to all kinds of public transportation, fairly safe area except the back of the hotel (from outside). It needs more lighting and have a more friendlier appearance. Bellman/security very friendly some of them very knowledgeable, and the young lady that serves the food at the breakfast buffet really knows what the customer service business is all about. She has a great smile and everything you ask for she gets for you without hesitating. One of the best things at the hotel are the security cameras on every corner of the floors. Beds were very comfortable, I guess it depends on your preferences as far as mattresses since I saw bad bed reviews from this hotel before.

Staff for the most part don't know what they are doing during check in/out.they seem lost. I'll give the front desk manager the credits for their lack of customer service and old system to run the operation. The restaurant hostess keeps telling you that you have to pay for breakfast as soon as you enter the restaurant; they say its policy to remind the guest they have to pay even if they have seen you for two weeks straight or if you have a visitor (potential client) for breakfast. (Not the best way to greet a customer), also chairs are extremely dirty. Front desk charges you for lost key cards and they question you if you ask for extra keys; when if you go to a branded hotel you can loose 100 key cards and you won't pay a penny. If you want to exchange dollars at the hotel the pay you 10 pesos per dollar when if you go outside its 16 pesos per dollar. Basically they steal from you. Bad business practice! And lastly housekeeping don't dust rooms or deep clean bathrooms.

When we arrived at the hotel, the reception person

Housekeeping personnel

Reception personnel