Ouro Minas Palace Hotel

Mejor Desayuno

Desventajas: The service at the hotel was terrible. They had us waiting for more than 20 minutes and not even a glass of water.

Ventajas: The breakfast was great ....

Desventajas: I landed earlier than supposed too , called tge facility asking to check in earlier and pay the difference , i didn't feel any effort to help me with the issue...

Ventajas: I don´t understand why this hotel is still rated as a 5-star hotel. It should be donwngraded.

Desventajas: Staff is o.k, but specially bathrooms are 'aged' and not so clean as they should be. Restaurant at ground floor too noisy and without tablecloth. This is not 5-star standart.

Ventajas: It's a high building and you cannot listen highway on upper floors, when you open window, because air conditioner has a lot of noise...

Desventajas: I think this hotel was old in 1996 already when it was builded. And nothing changed from that year. Why world stars stay there I have no idea...