First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The air condition noise is kind loud.
The hotel was a complete dump. The front desk staff was rude. They want a $2000 baht cash deposit For I don't know what. You can't wreck the place anymore. The rooms smelled like mildew. The bathrooms were worse than a hostel. The pool is a joke. Breakfast is disgusting. No elavator. 2 miles from town unless you walk into the Hilton and take a shuttle to the pool which is across the street from the beach. Spend the money you are going to waste on cabs and stay somewhere else or you are completely wasting your money. We checked into the Grand Sunset Resort after the first night and it was amazing.