Good location. Very nice staff, very helpful in any problems we had. We love to have freash water and other drinks in our fridge free of charge. Also the Spa side offered free water, tea and fruits. We felt Spa area was not warm enough. Also staying there for one week we felt that breakfasts were simple and everyday we had the same choices. The room we had was too little to be 4 stars +.
Nice and new, but rather small rooms. Nice outlook towards the valley reception personnel correct but rather uninterested. Breakfast room/restaurant is a big hall and does look like a factory restaurant.
The Spa The matresses where to hard not too comfortable
Central location, parking facilities Our room had a shared balcony with the neighbouring room. When the guest from this room smoked his cigarettes outside, we got the whole smoke into our room, unless we closed the window. The surroundings of the hotel are rather run-down, the pedestrian walk-ways in poor condition.
Nice, new rooms with good facilities and parking at the hotel. Beautiful city of Montepulciano on only 10 minutes distance from the hotel. The treatment at the reception is really very unfriendly, on going chewing her gum! Restaurants in the neighbourhood are very few or were closed. Wellness is not included. Distance to Siena is longer than on the booking site !
area, view, spacious room,style the breakfast should be more varied
El personal Buffet de desayuno muy limitado y monótono
Cuato de baño antiguo. Desayuno regular.
La piscina termal, con diferencia, el spa era lo mejor. La zona es tranquila, pero el hotel tiene unas grandes máquinas ruidosas de aire incondicionado que hace que por las noches no se pueda dormir, así que estuvimos hasta en 3 habitaciones distintas. Las instalaciones están muy viejas, algo que no se aprecia bien en las fotos... y el pueblo tiene cero animación.
La amabilidad de su personal Es de difcil localización ya que al ser extranjero no estoy familiarizado con la zona geográfica, no obstante el paisaje es muy hermoso y merece la pena volver a visitarlos.
La piscina interior es increible y parking gratuito. El desayuno es pobre y triste, me tocó un colchón que estaba machacado, la mampara de la ducha no cerraba bien y se llenaba todo de agua
la atencion del personal y quiza el desayuno, que tampoco estaba muy mal... muchas cosas: la ducha de la habitacion funcionaba mal y estaba sucia, habia moho negro en las paredes y el techo del baño, lo que llaman "zona de agua" para el que te hacen pagar 10 euros, es una simple piscina llena de niños.una verguenza pagar por esto.si quieres usar la sauna, son 35 euros!!!! y los albornoces que te dan, huelen muy mal!! vamos, una decepcion de hotel.
La cordialidad y la buena predisposición de los encargados del hotel.
Situacion y tranquilidad No
Banera de hidromasaje. Para ir con la novia es lo mejor. La situacion del hotel es magnifica, esta cerca de todo y el sitio magnifico. Nada es malo.
Totalmente céntrico. Con parking.Desayuno completo. Habitaciones pobres por el tipo de hotel que representa.
Limpieza y atención del personal
La atención del personal y su cafeteria (en el desayuno) Está decadente.Tiene el aspecto de haber sido un gran hotel pero en otra época y no sido actualizado convenientemente
La amabilidad de su personal y especialmente la amabilidad y simpatía de Jean Paolo Las camas algo estrechas aunque la habitación es amplia
Grat and helpful staff. Nothing to dislike! The hotel has a wonderful personality. The best! Great food!
Very nice room, carpetted, and bathroom with super bath/shower system. Reception staff very friendly. All was mainly fine although I did not find the dining room staff particularly friendly to be begin with.
The kindness of the staff The hotel is not in Siena, but in Siena province. I had to drive 70 km more because both info city and province were available and I was looking for several hotels in that region, at the end I made a mistake thinking this one was in Siena city and not in Siena province.
Very friendly & helpful staff, quiet, beautiful views
Not a great deal at all.The tv didnt work, the wirless as advertised only worked in public area's and not inside the rooms.The ''double'' bed was two singles put together, I recognise this is not that unusual but in a hotel this size I was surprised.The guest noise was the worst I have ever experienced culminating in a house keeper barging into our room at 7-20am without knocking. The hotel did not have the standard do not disturb/make up my room notices to hang on the door. See above. What reveiw can I use for complaints????
reception area and dining rooms very nice and tastefully decorated. Bedroom also comfortable and nicely decorated. the showers in the bathroom were old and malfunctioning.
Hotel staffs are very kind.The bathroom is newly renovated. It is very old building. The door is creaking. The elevator is veru small and old-fashioned,
The staff was very kind and helpful and the pool area is very good. To us it was an interesting experience to stay in this non-international hotel where all guest (except us and one more family) were italians and the staff only speak italian. Breakfast OK. 1) We bought both lunch (15Euro/pers) and dinner (15Euro/pers). I have a similar experience from a bad restaurant in a small village in Poland 1983, except that it was more food in this hotel. Their claim "with a wide choice of fine wines from the cellar" is wrong both regarding the wideness and the quality, but in the context with the food served I doubt anyone put any attention to this. 2) Even if I don't take into account the restaurant aspects this is, in my opinion, not a four star hotel.